Kimberly Saxton Email & Phone Number

Rehoboth Beach, DE, US

Wayne, Pennsylvania, US

Wayne, Pennsylvania, US

Vision. Goals. Strategy. Execution.Engage customers; drive thoughtful decisions using actionable data; improve customer experience

Columbia, MD, US

• Defines all aspects for execution of a multi-year, global digital transformation project, including: Marketing Strategy, Digital Experience (UX/UI/web technologies), eCommerce and CRM, Measurement Strategy and Data and.
• Aligns a matrixed organization across internal functional, creative and technical teams (>100), client PMO (>30) and across +8 businesses, aligning stakeholders to achieve strategy, vision and goals
• Enables a process-oriented approach to define solutions and architecture which are sustainable and scalable in a holistic manner across disciplines and with ability to measure results
• Identifies potential roadblocks or obstacles early, before escalation and addresses to a best-path, enabling teams to stay focused on deliverables and results
• Establishes program structure, project plan, governance, risk management, change management, communications and cadences in a and managing budgets and forecast

Raleigh, NC, US

• Project Management, Account Management, Customer Engagement and Digital Experience
• Creates “Growth and Adoption” discipline within organization, increasing value and benefit to clients, building from concept to pilot to become a new revenue stream
• Implemente digital platform and eCommerce software for B2B companies, enabling a user-driven experience and disrupting traditional technologies
• Spearheads organizational and business change through evolving processes and enabling technologies to drive efficiencies and improve customer growth and retention
• Facilitates implementations within months and realizing ROI within the fiscal year
• Established and leads internal PMO, focusing on processes and structure to support project execution in an efficient and replicable manner

King Of Prussia, Pennsylvania, US

• Defines the 5 – 10 year vision for company and develops strategic roadmap to achieve these goals. Drives C-suite and leadership to rethink and redefine the business and organization
• Manages a portfolio of transformational, cross-functional initiatives aligned with the organizational direction, includingo Intersecting process, functional, disparate business functions and technologyo Defining.
• Creates future-state Digital Strategy organization to pivot the organization for an omni-channel presence and improved customer experience, driving engagement, gains, retention and satisfaction
• Sample current portfolioo Defining the Customer Digital Experience from concept through reality, creating multiple new channels for customer interactions, doubling online user base in ~2 years and driving >$2MM in.

King Of Prussia, Pennsylvania, US

• Responsible for achieving corporate vision of improving customer’s online experience for largest nationwide propane company (annual revenue $4B)
• Refined multi-year Digital Strategy & Roadmap to achieve corporate goals to improve customer online interactions, attract new customers and increase internal productivity
• Positioned company to capitalize on enhanced suite of online capabilities to delight and convert existing customer population to online account management tools, improve customer retention and demonstrate value as a.
• Prioritized opportunities, planned and executed multiple phases. Major initiatives include: o Online self-service and informational capabilities available for >1.2M residential & commercial customers  Customer.

Wilmington, DE, US

• Engagement lead across 12 major reporting units (US, AP, EMEA, LA) for $4.5B SBU
• Constructed strategic roadmaps and executed initiatives, with results-driven focus on measurable benefits and sustainable processes: o CRM strategy, utilizing Salesforce.com as primary solution platform o.
• Defined Corporate Marketing & Sales CRM vision and strategy for priority competencies, centering on the “process, tool and people” elements to achieve goals o Drive collaboration across marketing, sales and service for.
• Champion process integration into functional and application solutions to holistically support businesses
• Implemented key M&S initiatives, with Salesforce.com as core architecture o Implement campaigns and lead generation to drive growth; support marketing automation (Marketo, Eloqua) o Integrate customer complaints.
• Developed business-specific dashboards and reports (SFDC) and defined “health check” KPIs and managing practices to highlight & measure benefits, including revenue optimization

Wilmington, DE, US

• Project & work stream lead across concurrent initiatives and value-add projects supporting global businesses and integrating dependencies across various teams
• Engagement lead for custom on-line web system integrated with SAP-back end system, developing business strategy and implementing projects and functional enhancements o Pioneered functionality to integrate with SAP.
• Conducted corporate analysis for “touchless/touch less” order strategies and process improvements
• Manage global team of multiple work streams (STC/WM/RTP) supporting 10 reporting
• Contributed leadership activities to develop strategy and stabilization of internal COC o Drive process and solution standardization across businesses o Prioritize work efforts for R&M and project initiatives

Wilmington, DE, US

• Project / work stream lead across concurrent initiatives and value-add projects supporting platform businesses relating to Sales-to-Cash process (SD/WM/RTP)
• Championed custom-built web order/self-service solution, managing holistic implementation and functional enhancements for several businesses with on-time delivery o Facilitated initiatives though comprehensive plan &.
• Defined and formalized internal value-capture processes for measurable and sustained KPIs
• Supported PPM (Price & Profit Management) project and Vendavo implementation as SAP SME and integration lead (pricing analytics, price management, deal management)

Project/team lead across multiple global ERP implementations, managing full-cycle delivery from blueprint through post-production support (requirements and solution definition, integration, development, delivery, testing, change management, training and continuous improvement); Provided stabilization support and implemented business process improvements.

Multinational Pharmaceuticals Company April – July 2001Start-up e-business consulting company January – April 2001Mid-size Manufacturing Company October – December 2000

Internet and wireless appointment and scheduling solutionsLaunched start-up company from conception through realization and continuing improvements; Generated and managed business leads and partnership relationships; Coordinated and developed business requirements and technical specifications for web site and back-end functions responsible for product.

ERP and E-commerce SolutionsEngagement lead and subsequent project manager for key initiatives, including: company’s first E-commerce implementation and two largest ERP implementations; managed and integrated various workstreams; interfaced with constituencies at all levels of client and company’s organizations

Charlotte, North Carolina, US

Worldwide, OO

Multiple full-cycle SAP implementations (SD), including change management and team and end-user training development and execution, led development of internal project methodology