Bellmore, NY | May 2018 – May 2021• Coordinated with colleagues effectively in order to work under high pressure during customer peak hours and fulfilling orders resulting in increased speed and service to clients• Addressed any customer concerns and/or grievances in a timely manner to improve service• Escalated more advanced issues to management for resolution• Followed procedures for safe food preparations, assembly, and presentation of individual orders ensuring maximum customer satisfaction• Supported mangers by taking and fulfilling smaller catering orders• Learned multiple computer systems to aide in taking orders

• Wrote and edited high-quality content for Instagram, Facebook, & Tiktok• Grew social media following from 60 to over 100 across all platforms in three months• Multi-task between sales, member check-in, clerical duties, and facility hygiene duties• Provided exceptional customer service by responding efficiently to all customer inquiries and resolve any potential issues/complaints

• Called constituents (alumni, parents, and friends of SJU) to build personal rapport, update information and acquire gifts for the annual fund.• Worked with other student callers in a team-oriented environment to achieve institutional goals• Actively strengthen skills in cold calling, overcoming objections, marketing and sales