Kimberly Pacella Email & Phone Number

• Assists Customers in adopting LumiraDx products.• Provides virtual and on-site customer training and helps the customer with protocol and product validations.• Effectively transfers appropriate product performance information to key company personnel and external customers for business-related or educational purposes.• Works with LumiraDx Customers to schedule training time and to qualify laboratories for appropriate and necessary equipment and materials. Organizes test materials, training materials, and personnel requirements at Company and/or client sites prior to training. Works to resolve deficiencies prior to training.• Troubleshoots customer concerns and product issues. • Works with customer to set up site visit to address product concerns complex in nature. Communicates any product complaints to Technical Support for documentation in appropriate company complaint tracking system.• Defines testing requirements within the laboratory and performs assays accurately in laboratory settings.• Continually improves the installation process while keeping in mind a goal of bringing customers online with their new products professionally and quickly.• Analyzes qualification data and technical site visits, and information from customer user groups within an account.• Utilizes customer data to provide telephone support personnel with improved troubleshooting tips and techniques.• Interacts frequently with areas across the Company that are devoted to sales, customer service, technical service, product management, and quality assurance. • Interacts with end use customers and distributors in a variety of settings and at levels from individual contributor to high level decision maker.• Assist with product training.• Create and support quality initiatives to maintain an environment of continuous improvement throughout the organization. • Ensure compliance with Company’s Quality Management System.

Mountain Lakes Nj

• Supervised field service engineers, field application scientists, technical support specialists, project managers, and training specialists. • Coordinated installations, validations, service, and maintenance of instrumentation.• Resolved assay-related issues and customer complaint escalations.• Directed quality control laboratory functions.• Managed goods inspections, slide administration and qualification, sample testing for customer complaint investigation, and biobanking.• Assisted direct-to-consumer laboratory.

Allentown, Pennsylvania, United States

• Oversaw cytogenetics, flow cytometry, immunology, microbiology, and molecular departments.• Developed measurement tools to monitor division performance.• Analyzed production data and adjusted operations to meet revenue and profit goals.• Collaborated with operating divisions to execute corporate plans and projects for market-share retention and expansion.• Established product strategy, research and development requirements, and coordination for new and emergent products and technologies.• Coordinated technical product development and estimates of potential profits and start-up costs.• Collaborated with sales, marketing, and finance to develop product definitions to meet customer needs and market opportunities.• Provided financial and technical justification for product selection and definition.• Produced overview of all products and stages of development for executive management.• Implemented methods and procedures for effective project management, resource allocation, schedule, cost, scope, and quality.• Facilitated sponsorship role and delegated sponsorship roles for all projects in division.• Mentored personnel and developed appropriate succession plan for divisions.• Collaborated on continuous service improvement and continuing education programs.

Allentown, Pennsylvania, United States

• Fulfilled function of general supervisor for regulatory requirements. • Assigned, directed, and scheduled staff. • Oversaw performance of testing in departments.• Developed and maintained department SOPs, following CLSI guidelines. • Established standards, normal values, and methods of control for each laboratory test.• Planned, designed, and implemented installation of laboratory techniques. • Reviewed quality control data and resolved issues. • Performed ongoing departmental monitoring to improve quality, workflow, staff productivity, and employee satisfaction. • Organized and administered department budget, and recommended purchase of capital equipment. • Prepared various qualitative and quantitative reports and records. • Designed and administered quality control program for each testing section. • Consulted work in progress and completed tasks to establish accuracy. • Directed proper storage of hazardous materials and laboratory safety program in conjunction with safety officer.• Performed specialized tests and procedures, and fulfilled technical specialist role in area of oversight. • Reviewed literature and attended meetings and seminars to gather information of new developments in field. • Coordinated and conducted education and training programs for personnel. • Developed training and competency checklists, and provided clinical orientation and/or training of new employees and students. • Collaborated on continuous system improvement and continuing education programs.• Mentored and coached direct reports.

Allentown, Pennsylvania, United States

Fulfilled function of general supervisor for regulatory requirements. Designed flow cytometry laboratory facility. Developed and maintained department SOPs from CLSI guidelines. Produced training and competency checklists, and provided clinical orientation of new and current employees and students. Assigned, directed, and scheduled staff. Oversaw performance of testing in department. Validated all testing procedures and earned Pennsylvania State Department of Health and College of American Pathologists accreditation.

Philadelphia, Pennsylvania, United States

Managed all quality control efforts in laboratory. Analyzed Levey-Jennings charts for trends. Oversaw laboratory participation in Fisher QC program and completed control range adjustments. Supervised new employee training to ensure consistent test performance by all technologists. Documented all laboratory activities with radioisotopes, receipt, and disposal of radioisotopes. Organized regular CME program. Reviewed and prepared procedures. Monitored research and development efforts, laboratory purchasing system usage by all requesters, and competency of all technologists. Designed internal proficiency program for analyses, with no coverage from CAP surveys.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Science (B.S.), Biology, General