Kimberly P. Email & Phone Number

Auckland, Nz

Auckland, Nz

Auckland, New Zealand

Placement in the iCE Team:(July 2024 - Present)Currently working across four clients in the Security Operations Center (SOC) under the iCE team. Responsible for conducting daily BAU checks to ensure system integrity, investigating and resolving incidents, and escalating where necessary. I manage client spaces on Confluence and generate detailed weekly and monthly reports on incident statuses.

Auckland, New Zealand

Team Leadership: Successfully lead and mentor a team of cybersecurity associates, delegating tasks and providing support to ensure optimal performance.Solution Design & Implementation: Specialize in designing tailored solutions for clients' network security needs, implementing them seamlessly to enhance cybersecurity measures.Client Engagement: Engage closely with clients to understand their requirements and provide customized solutions to address their network security challenges.Process Optimization: Develop and optimize workflow processes through the creation of templates, forms, and standardized procedures to streamline operations.Continuous Learning: Maintain up-to-date knowledge of both vendor and non-vendor certifications in the cybersecurity field to stay ahead of evolving threats and technologies.Troubleshooting: Proactively troubleshoot issues as they arise to ensure smooth operations and minimize downtime for clients.

Auckland, New Zealand

Team Leadership: Successfully lead and mentor a team of cybersecurity associates, delegating tasks and providing support to ensure optimal performance.Solution Design & Implementation: Specialize in designing tailored solutions for clients' network security needs, implementing them seamlessly to enhance cybersecurity measures.Client Engagement: Engage closely with clients to understand their requirements and provide customized solutions to address their network security challenges.Process Optimization: Develop and optimize workflow processes through the creation of templates, forms, and standardized procedures to streamline operations.Continuous Learning: Maintain up-to-date knowledge of both vendor and non-vendor certifications in the cybersecurity field to stay ahead of evolving threats and technologies.Troubleshooting: Proactively troubleshoot issues as they arise to ensure smooth operations and minimize downtime for clients.

Auckland, New Zealand

Responsibilities:• Providing knowledgeable and efficient assistance to Vodafone New Zealand customers with inquiries and purchases• Meeting and exceeding individual and team sales targets for Vodafone New Zealand products and services• Building and maintaining positive relationships with Vodafone New Zealand customers through effective communication and interpersonal skills• Staying current on Vodafone New Zealand product features and services to provide accurate information and recommendations• Contributing to a positive and productive work environment through teamwork and collaboration.Other Roles:• Accessories Champion• Apple Champion

Auckland, New Zealand

Responsibilities:• Developing and implementing technology policies for the Ngawaka Group• Facilitating effective communication and translation between Filipino employees and management• Providing support and guidance to employees on HR-related issues• Collaborating with management to create a supportive and productive work environment.• Creating weekly newsletters showcasing company highlights to internal employees and partners.• Setting up devices (mobiles, phones and laptops) for employees.• Assisting office manager with administrative tasks.• Set up the company's onboarding process.• Obtaining visas for employees.

Computer Science And Information Systems, Networks And Cybersecurity

Bachelor Of Laws - Llb, Law

Activities and Societies: Floor representative for Capital Hall

Ncea