• Leverage entrepreneurial acumen as the regional sales representative to develop accounts in the Northwest Houston area.• Work closely with clients to identify their needs and challenges and provide effective solutions.• Develop buyer profiles to meet demographic and establish opportunities to present merchandising packages.• Attract and retain clients by building a reputation of integrity, knowledge, and accountability.• Establish relationships with new homebuilders, developers, and private clients to generate sales prospects and growth.• Handle client relationship functions, including promoting the company’s commitment to building lasting relationships, at community functions and events.

• Managed customer service operations and customer relationship building opportunities with a professional and knowledgeable manner.• Coordinated and implemented formal and informal on-the-job training programs to enhance operational staff in the areas of customer service and corporate standards.• Motivated staff through individual commitment and professionalism to ensure customer service standard of excellence was maintained.• Efficiently handled various customer service functions daily, including managing sales transactions, performing inventory control, and executing account administration duties.

• Worked with a wide range of clientele and handled difficult customer problems in a calm, courteous manner to ensure customer satisfaction at all times.• Optimized collection efforts surrounding customer accounts by utilizing negotiation techniques and proficient communication skills.• Analyzed and identified customer accounts containing billing disputes and overdue balances.• Managed account receivables functions for customer accounts, including payment scheduling and processing.