Kimberly Prior, Aic Email & Phone Number

Washington, United States

Bellevue, Wa

Bothell, Washington, United States

• Managed and maintained residential and commercial claims including loss of income and business loss income claims along with on-site field inspections. • Worked closely with peers, management, experts and counsel providing customer service to both internal and external customers.

• Evaluated and adjusted a diverse variety of multi-line claims for Washington Oregon Claims Service and Ruffley Mullineux & Associates. Negotiated and settled 75% of claims in person. • Worked closely with a multitude of insurance carriers, insureds, experts, attorneys, vendors, body shops and contractors to settle claims. Large portions of workload were Canadian losses with ICBC wherein the majority of claims involved coverage issues.

Seattle, Washington, United States

Homeowner Claims Adjuster – July 2002 to December 2003• Handled minor to moderate homeowner claims with policyholders by working with various retailers and contractors in accordance with the policy contract and service standards.• Initiated investigations and collaborated with SIU on potential fraudulent claims resulting in substantial annual savings.• Filled in as needed in handling storm related losses Salvage Coordinator – July 2000 to July 2002• Directed and managed PEMCO’s salvage operations by working with the adjusters and management to achieve an efficient and profitable salvage department. Negotiated the salvage service contract, agreements with vendors and attended salvage auctions. • Demonstrated leadership skills by leading a total loss and diminished value training class as well as developed a manual for adjusters on the processes of resolving total loss claims and in lowering overall claim severity. Field Auto Damage Appraiser – July 1997 to July 2000• Appraised auto damage claims while working with customers and body shops for efficient repairs. Worked the drive-in claims center, total loss and in various field territories as part of a 3-month position rotation. Casualty Claims Adjuster – May 1994 to July 1997• Managed injury claim files involving large loss, coverage issues, litigated and special investigation. • Determined liability, evaluated, negotiated settlement of all levels of injury claims including structured settlements, intercompany arbitration and litigated matters.