Coordinate with diverse groups of senior business leaders, subject matter experts and stakeholders to identify incremental risk driven from new activities.Advise, edit, and guide stakeholders in documentation and presentation of project scope proposals.Instruct business partners on process risk methodology and assessment expectations. Evaluate end-to-end project design and execution with specific focus on control design, risk identification and mitigation to identify gaps and… Show more Coordinate with diverse groups of senior business leaders, subject matter experts and stakeholders to identify incremental risk driven from new activities.Advise, edit, and guide stakeholders in documentation and presentation of project scope proposals.Instruct business partners on process risk methodology and assessment expectations. Evaluate end-to-end project design and execution with specific focus on control design, risk identification and mitigation to identify gaps and weaknesses in risk mitigation.Provide risk assessment to business sponsors and senior risk managers to ensure full awareness of applicable risk for meaningful business decisions.Identify opportunities for automation, streamline, enhance governance, and control framework improvement. Managed business group internal control framework to include identifying and crafting controls, testing, and validating. Show less

Management Control Assessment program oversight including support of business managers in review and assessment of controls, Operational Loss/Issue Mapping, etc.Coordinate with peers in producing and updating of Management Controls Assessment Weekly Deck providing summary of outstanding items for review, mapping, and decisioning. Facilitate weekly business collaboration calls and weekly Common Controls Review CallComplete aggregators to provide a summary of Risk and Losses per… Show more Management Control Assessment program oversight including support of business managers in review and assessment of controls, Operational Loss/Issue Mapping, etc.Coordinate with peers in producing and updating of Management Controls Assessment Weekly Deck providing summary of outstanding items for review, mapping, and decisioning. Facilitate weekly business collaboration calls and weekly Common Controls Review CallComplete aggregators to provide a summary of Risk and Losses per business group. Perform Annual Risk Assessments including quality review of risk and control framewor Show less

Reconcile Consolidated Metric Reports for Retail Bank and Mortgage Bank Issue Management Manage milestones and updates for Retail Bank and Mortgage Issue management pipelines.Perform quality review of Corrective Action Plans submitted by the process owners ensuring the Issue Description, Root Cause, Compensating Control meet company guidelines; confirming Corrective Action Plan remediates the issue.Assist process owners in the preparation of the closing attestation packages for… Show more Reconcile Consolidated Metric Reports for Retail Bank and Mortgage Bank Issue Management Manage milestones and updates for Retail Bank and Mortgage Issue management pipelines.Perform quality review of Corrective Action Plans submitted by the process owners ensuring the Issue Description, Root Cause, Compensating Control meet company guidelines; confirming Corrective Action Plan remediates the issue.Assist process owners in the preparation of the closing attestation packages for Issues and Corrective Action Plans making sure they are complete and ready for validation by the appropriate approving parties. Show less

Manage transactional testing process by developing and conducting monthly transaction tests. Apply analytical thinking and quality review methodologies to mitigate risk and enhance Client Experience.Act as liaison between Client Operations Business Control and Business Managers to address and resolve quality and control issues.Create, manage, and track corrective action plans working with process owners to prepare appropriate response.

Assist with voice work for auto attendant recordings.