Kimberly Buchanan Email & Phone Number

Experienced working in both start-up (pre and post IPO) and established businesses. I enjoy coaching and mentoring others to help them develop business acumen, leadership skills, and define career path opportunities. A collaborative approach improves the success and build out of internal teams, business policies, and processes. I firmly believe employees are more invested when they understand the overall company vision and how their individual roles and skillsets fit into the bigger picture. I have an open door leadership style and everyone on the team is valued and respected.I have onboarded over 2.5 million end users across various SaaS platforms. When it comes to Customer Success my approach is to integrate with the customer team to understand their overall business objectives. It is key to complete a discovery process to understand their environment, technical needs, timeline, preferred communication and onboarding methods, and corporate culture. We then define a project plan to launch and implement services based upon customer goals. By tracking milestones and key performance indicators (KPI's) we are able to validate return on investment (ROI) through data driven results.The process of rolling out new services and supporting end users should be positive and frictionless. With proper planning and execution potential pain points can be mitigated, helping to ensure customer satisfaction. After all, if you are purchasing a solution for global deployment, you want to ensure your users can access and leverage services effectively. My goal is always to help customers achieve and even exceed their goals.

Listed skills include Cisco Webex Training Center Mastery Program Certification, Cisco Webex Meeting Center Mastery Program Certification, Webex, Project Management, and 46 others.