Kimberly Cassidy Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Jacksonville, Florida, Us

As an HR Generalist III, I play a key role in supporting HR operations and ensuring a seamless employee experience across multiple HR functions. My responsibilities include:Payroll Management:• Auditing, processing, and committing semi-monthly payroll for both salaried and hourly US employees, ensuring accuracy and timeliness.• Ensuring compliance with federal, state, and local payroll regulations.Benefits Administration:• Administering insurance benefits for US employees, collaborating with brokers, approving qualifying life events, and managing open enrollment periods.• Reconciling recurring benefits invoices, ensuring accurate financial tracking and reporting.• Administering various leaves of absence (FMLA, STD, company-paid leave, state-paid leaves) and ensuring adherence to relevant policies and regulations.Employee Life Cycle Management:• Supporting the onboarding process by reviewing and approving new hires, conducting first-day HR resource reviews for global employees, and managing new hire resources to ensure a smooth transition into the company.• Overseeing offboarding processes, arranging exit interviews, ensuring the return of company property, and processing final pay and benefits.HR Information Systems (HRIS) & Reporting:• Fulfilling HR reporting requests, including employee headcount and payroll reports, leveraging HRIS systems for data-driven insights.• Driving continuous process improvement in our HR operations as we fully implement Dayforce (Ceridian), a global HR and payroll system.I am dedicated to streamlining HR processes and enhancing the employee experience through a proactive, solution-oriented approach.

Us

· Primary employee benefits administrator for medical, dental, COBRA, workers’ compensation, disability & life insurance, and 401(k) plans; maintains a strong knowledge of all plans and responsible to perform all compliance-related recordkeeping functions and reconciliation of monthly invoices· Manage weekly payroll process in Paylocity, ensuring accurate and timely processing of updates, including new hires, transfers and promotions, pay rate changes, wage garnishments in compliance with federal, state and local payroll, wage and hour laws and best practices· Consult on employee questions and issues, ensuring confidentiality and consistency with company policy and practices· Lead new hire orientations, process pre-hire information in payroll and applicable benefits plans, and coordinate setup of IT needs, ensuring an exemplary new employee experience· Perform exit interviews and report on feedback as appropriate; primary point of contact for post-employment activities - COBRA, employment verifications, etc.· Lead annual benefits open enrollment, benefits fair and annual 401(k) testing and audit, as well as planning of select employee events· Consistently evaluate policies, processes and best practices within the department and company and partner with Director of HR to evolve and update as needed· Manage HR function in Director’s absence

Newton, Massachusetts, Us

The HR Service Center Team Lead assists in managing the daily operations of the HR Service Center by executing HR policies and procedures, initiating resource planning and implementing various training and onboarding programs. This role supervises a small team of HR Service Center Coordinators responsible for administration and customer support for the business (employee & manager) when it comes to end-to-end HR policies and procedures. • Oversees and manages the work of a small group of HRSC coordinators• Encourages the ongoing development of HRSC staff• Responds to escalated questions or complaints from employees/managers in a timely fashion• Develops and facilitates a robust onboarding and training program for all new hires in the HR Service Center• Leads trainings for newly hired employees on HR policies, internal procedures and regulations• Provides personnel policy and procedure guidance to employees and management• Ensures legal compliance by monitoring and implementing applicable HR federal and state requirements, conducting investigations and maintaining records• Identifies and recommends areas of improvement to internal standard operating procedures

Newton, Massachusetts, Us

• Promoted in March 2021 as a result of above average performance as an HR Coordinator• Acts as a liaison between HRSC and other departments, while completing advanced customer service and administrative work of an HR Coordinator• Serves as an escalation point and resource for complex issues on the team

Newton, Massachusetts, Us

In the HR Service Center, I provide customer-centric, accurate, and efficient resolution of human resources issues/questions through multiple channels (i.e. phone, email, chat, case management)-Point of initial contact and support for approximately 30,000 employees of Bright Horizons nationwide on the topics of benefits, hiring, training, leaves of absence, employee engagement, and employee relations-Troubleshoot and provide guidance to increase the self-sufficiency of our employees-Utilize knowledge management tools and HRIS programs including Workday, TimeExpress, Cherwell Case Management, online payment portal, education assistance portal, and company Intranet-Responsible for divisions of operational reporting and biweekly payroll audits of benefit deductions-Develop internal content and resources to improve the knowledge base of my team-Train and teach fellow employees on topics such as benefit administration and employee case management -Partner with other departments and experts within organization to support with ad-hoc projects focused on improving the employee experience-Participate and host employee engagement initiatives and events for team

Newport, Ri, Us

• Oversee the front desk including answering phone call and email inquiries, scheduling appointments on Tutor Trak and Microsoft Outlook programs.• Sign in visitors and student workers, handle confidential documents and exams from professors, and assist with any questions/concerns.• Selected to supervise and train student receptionists.

Newport, Ri, Us

During the academic year, I tutored other students in introductory sociology on a weekly basis.• Awarded Student Employee of the Month October 2017.• Certified Level II CRLA Tutor for introductory sociology course on a weekly basis, including helping students review for quizzes and exams, teaching course material, running study groups, and maintaining a close relationship with professors of the course.• Proctored exams for students in the Disabilities Accommodation department. • Presented professional tutoring engagement workshop to fellow tutors.

Newport, Ri, Us

For the summer of 2017, I worked as a full-time assistant at a joint on-campus position at Salve Regina University's Office of the Registrar and the Office of International Programs.• Assisted administrative offices full-time as a summer student employee.• Greeted office visitors, administered transcripts, programmed and entered data in Colleague Analytics system, copied and scanned documents, filed documentation.• Guided international visitors from Chile and China around campus and historical tours.

Middletown, Ri, Us

For my last undergraduate semester, I participated in an internship in the HR department at Child & Family, a non-profit dedicated to supporting the community. -Worked closely with Vice President and HR managers.-Reached out to universities and scheduled recruiting events for various job positions.-Researched and planned employee engagement and wellness efforts, such as ordering personalized company merchandise for employees and planning health awareness communications. -Organized, logged, and disposed of highly confidential employee termination documentation.

Marlborough, Massachusetts, Us

For the summer of 2018, I worked full time as an administrative intern in the Consumer Lending Department at DCU. My responsibilities included the following.-Scanning, organizing, and filing electronic documentation-Creating and mailing large quantities of important FedEx documents-Filing UCCs for solar loans, creating Xpress memberships, and creating personal loans for tax consolidations-Learned new computer programs including XP, Loans PQ, PEGA CRM, fiVISION... -Frequent use of Excel, Outlook, Intranet, and phone systems

Framingham, Ma, Us

• Provided excellent and multifaceted customer service as a front-end cashier (including returns), sales floor employee, fitting room attendant, and jewelry counter attendant.• Promoted TJX Rewards credit card to customers and processed at least 2 applications per month.

• Facilitated camp activities like arts and crafts, athletics, story time, and hikes.• Communicated regularly with parents and coworkers to address behavioral issues and answer questions. • One of 3 daytime counselors for pre-school aged children at Assabet Park.

Certificate Of Graduate Studies (Cgs), Human Resources Management

Bachelor Of Arts, Psychology, Marketing Minor

Education record