Kimmie Plummer Email & Phone Number

Rochester, Ny

In my role, I am dedicated to establishing and nurturing robust client relationships. My approach centers on guiding my clients, acting as a mentor to empower them to reach their objectives. With a strong commitment to education, I ensure that my clients are well-informed and equipped with the knowledge they need to succeed.Through the provision of best practices and strategic alignment, I am instrumental in helping clients achieve desirable business outcomes. My method is consultative and collaborative, ensuring that strategies are tailored to each client's unique needs and circumstances.I stand as my client's staunch advocate and voice, making certain that their interests are represented and their voices heard. My goal is to be a trusted partner in my clients' successes, fostering a relationship that is built on mutual respect, continuous learning, and shared victories.

Rochester, New York, United States

In my role, I am dedicated to establishing and nurturing robust client relationships. My approach centers on guiding my clients, acting as a mentor to empower them to reach their objectives. With a strong commitment to education, I ensure that my clients are well-informed and equipped with the knowledge they need to succeed.Through the provision of best practices and strategic alignment, I am instrumental in helping clients achieve desirable business outcomes. My method is consultative and collaborative, ensuring that strategies are tailored to each client's unique needs and circumstances.I stand as my client's staunch advocate and voice, making certain that their interests are represented and their voices heard. My goal is to be a trusted partner in my clients' successes, fostering a relationship that is built on mutual respect, continuous learning, and shared victories.

Rochester, New York Area

In this role, I managed a spectrum of client relationships, ranging from straightforward engagements to multifaceted partnerships. My expertise lies in addressing the educational requirements of over 50 small to medium-sized business (SMB) clients by providing them with cutting-edge SaaS and cloud computing learning and development solutions.I focused on aligning product solutions not just with the immediate needs of my clients, but also with their long-term aspirations. My approach was consultative, ensuring that each client receives personalized service and that our interactions are not transactional but rather strategic discussions aimed at maximizing impact and adding real value to their operations.By concentrating on these strategic conversations and understanding the unique context of each client, I successfully retained and expanded my book of business on an annual basis.

Granite Building, Downtown Rochester, Ny

As a Client Relations Manager, my role encompassed a comprehensive suite of responsibilities designed to ensure exceptional client service and satisfaction. I was entrusted with the maintenance of detailed and up-to-date client accounts, which included recording all aspects of client interactions, communications, and ongoing projects. This approach guaranteed that all client information was accessible and current, facilitating smooth operations and informed decision-making.I was actively involved in instructing clients on the optimal use of the tools and services they have acquired from us. My goal was to empower them to fully leverage their investment, ensuring they understood the functionalities and could harness the full potential of the products/services provided.My responsibilities also included Service and Support, where I was the first point of contact for any client inquiries or concerns. I handled all client communications, addressed their needs promptly and efficiently, and provided them with the support they require to feel valued and confident in our services.I also played a role in facilitating growth by setting appointments for our sales team with clients interested in exploring additional services. This involved understanding the client's needs and identifying opportunities where we could offer further value through our suite of offerings.Departmental Support was another critical aspect of my duties, where I acted as a liaison between clients and various departments. I conveyed client needs and issues, ensuring that all departments collaborated to resolve any challenges and to deliver the highest level of service.

Granite Building, Downtown Rochester, Ny

My primary responsibility was to populate the Sales Executive's calendar with qualified appointments. I utilized warm leads and referrals to set these meetings, ensuring that each potential client had a preliminary interest or connection to our services to increase the likelihood of a successful sales outcome. To achieve this, I made over 80 dials a day reaching out to prospective clients. My role also involved thorough research into community statistics and information, which equipped our team with valuable insights and aids in tailoring our approach to the specific needs and characteristics of the area we were targeting. This research formed the basis of our strategic planning and allowed us to understand better the market we were operating in.In addition to demographic research, I was tasked with identifying and researching quality businesses that could benefit from our services. I collected and provided in-depth information on these businesses to the Sales Executive, enabling them to enter conversations well-informed and prepared to address potential clients' unique business needs.Administrative responsibilities were also a significant component of my role. I maintained the Executive's calendar, ensuring that their schedule was optimized for efficiency and productivity. I kept track of sales progress and consistently updated client information, ensuring the sales team had access to accurate and current data to support their efforts.

History

American History Middle Eastern History

Business Administration And Management, General

Marketing Economics

High School, Regents With High Honors