Kim Harding Email & Phone Number

Melbourne, Victoria, Australia

At Tilt Renewables I serve as the primary contact for all level of IT requests and incidents. I am responsible for purchasing, invoicing, configuration and deployment of all user accounts and hardware. I take pride in configuring and managing tidy, up to date systems, using automation to aid in reducing user error and time taken for tasks.I have configured.

Melbourne, Victoria, Australia

Melbourne, Australia

Assisting users in the transition to working from home during the COVID crisis, including VPN training, utilising alternative screen viewer options when VPN was not connected such as Skype for Business. Updating VPN certificates when required and talking users through common issues such as monitor setup and configuration when screen sharing was not.

Melbourne, Australia

System administration, using Google Suite, Office 365, Active Directory, Samba on Ubuntu, Redmine (Incident Management Software), AWS user and machine administrationWriting, testing and provisioning PowerShell scripts through GPOGPO and user account creation and archiving in Active DirectoryHelpdesk Support tasks, such as user assistance with incidents.

Brisbane, Australia

Provided level 1 to 2 support for troubleshooting software and hardware issues to ensure an end solution to all workstation issues both in person and remotely. This was performed across a range of Brisbane City sites.Performed deliveries of hardware using the site vehicle to the various sites when requiredWorking with Networking and Communication teams to.

Brisbane, Australia

Answered and responded to inbound calls, verifying contact information and ensuring accuracy and security of customer identity.Working with various logging systems including iManager and documenting customer issues, ensuring relevant probing questions are asked to deduce the issue at handUsing remote assist and remote troubleshooting programsEscalating.

Brisbane, Australia

Installed and configured computer hardware and software by applying high level computer expertiseProvided timely support to users by conducting thorough investigation and diagnosis of incidents and implementing workarounds while the issue was addressedClarified and prioritised tasks and met deadlines to ensure tasks are completed within agreed time.

Darwin, Australia

• Working with customers to accurately notate orders from people from various nationalities and often little English skills
• Working within a team in order to deliver the best customer service
• Learning the ingredients of the dishes served to enable accurate communication of safe dishes for those with allergies or other eating requirements
• Making drinks and carrying trays containing food and drinks
• Memorising table numbers and locations, managing and serving over 20 tables
• Acting as temporary management, resolving issues when mistakes were made with orders or when the customer was dissatisfied with the service or food

Courthouse, Brisbane

• Worked with customers to discern what is was that they needed in their holiday and what products would suit them
• Customer facing role requiring quickly and accurately notating dates, times, names, phone numbers, passport information and more
• Mastering over 4 IT systems in a short amount of time
• Independently acquiring information about how to complete processes on an intranet

Darwin, Australia

• Worked with customers and other service providers to fix technical issues
• Practiced consistent customer service, efficiently processing detailed reports of technical issues whilst sticking to a time limit
• Offered support for a wide range of programs with varied functions
• Supported troubleshooting and training after the rollout of Windows 7 to over 20,000 users.
• Handled confidential information in a professional manner
• Worked in a team environment and provided support and training for new employees

Bachelor Of Arts - Ba, Linguistics And Japanese Language

Activities and Societies: Studied in Japan for 6 months from August 2017 to January 2018

Exchange Studies, Japanese Language

I studied at Keio University for 6 months on Exchange.

Education record

Activities and Societies: Photography, Music, Drama, Media Studies

Certificate Iv In Visual Arts, Visual Arts

Diploma Of Visual Arts, Painting And Printmaking