Kimberly Richman Email & Phone Number

Manage team of 13 engineers to deliver quarterly revenue and net income targets achieved with salesand billable workParticipate and lead effort in documentation and deliverable revitalizationStrategize on partners and collaboration platforms to learn and implement for our clientsAssist with sales for the practice by meeting with clients to determine the.

Chicago, IL

Implementation of multi-phased Unified Communications network in large hospitalsTraining for Unified Communications and Clinical Collaboration technologiesMigrations of small to large-scale unified messaging platformsDesign and Implementation of +E.164 dial plan in national companiesDesign and Deployment of a centralized call center in regional hospitals

• Market events to Cisco Networking Academies, such as 2 conferences, an informational web session, 3 different technical competitions, and implementing new Networking Academies
• Manage mid-sized budget for the Ball State University Cisco Networking Academy
• Lead organization and planning of Cisco Certified Annual Retreat (CCAR) for members in over 100 Academies
• Evaluation of local and regional Cisco Networking Academy locations in Indiana
• Coordinate and manage Cisco Netriders Competition for over 100 Cisco Networking Academies in Indiana
• Conduct continuing education presentation over new teaching tools for all Cisco Networking Academies in Indiana

Muncie, Indiana Area

• Marketed health and safety courses to entire Ball State Campus through various mediums
• Maintained certification database for all 200 employees ensuring up-to-date American Red Cross Certifications
• Managed a midsized budget and worked with 8 departments to assess quality control and improvement of personnel
• Managed and scheduled 8 instructors for all safety courses as well as led safety training for 80 new employees
• Served as a communication liaison between Ball State Recreation Services and the American Red Cross
• Produced 14 training videos over topics such as emergency codes, customer service, and proper protocol

- Manage multi-million dollar facilities including outdoor spaces and supervise 10 employees per shift - Provide excellent customer service to all patrons.- Interact with patrons to ensure their safety and enjoyment.- First responder for all emergencies.- Responsible for opening and closing the main facilities on campus including Irving Gym, Worthen Arena.

Produced (shot, edited, mixed audio) 2 opening videos for the opening ceremonies of the Orientation program and 22 closing videos for the closing ceremonies of the Orientation program.

-Filmed, edited, and produced DVDs of special events

Master Of Science, Information And Communication Sciences

Activities and Societies: Software Testing Institute, Cisco Academy Training Center Manager, Cisco Certified Annual Retreat, Women Working.

Ba, Telecommunications

Activities and Societies: Connections Live Immersion Programs: Building Better Communities- August 2008- May 2009 Virginia Ball Center for.