Kimberly Schrock Email & Phone Number

United States

Warsaw, Indiana

Mishawaka, Indiana, United States

Opportunity presented itself for a travel position. Looking forward to traveling to new locations to perform sleep studies and clinical sleep health.

Clinical Sleep Educator

Sleep Technologist

Elkhart, Indiana

Sleep Technician

Initial contact with all outpatients for all radiology exams and assisting with patient care throughout the duration of their stay. Responsible for maintaining an environment of comfort and professionalism for the patients and staff. Assisting back office with duties such as film requests, transfer of patients, relaying radiologist reports to other physicians, and reporting findings of exams to physicians. Denial Management duties to correctly code exams to gain reimbursement revenue. AccomplishmentsReceived two five star awards for customer service and team work as well as one All Star Award for exceptional service above and beyond duties.Involved in the CQI (Customer Quality Initiative) Team to streamline patient flow for ultrasound patients.Participated in TVM (Total Value Management) and RIE (Rapid Improvement Event) to create process for reimbursement of denied claims.

Directed and received all incoming calls regarding sales or service and determined the need and the requirements of each customer or prospect. Responsible for routine clerical duties including data entry, bid preparation, mailing of sales literature, reservations for trade shows, and contacting all current customers quarterly. Provided quotation, price, bill of material, technical, application, and general information assistance to customers, Serviced customers through problem resolution, technical assistance, and promotion of additional products and services. AccomplishmentsAchieved high sales through direct phone communications resulting in one-third of total ambulance sales within 10 months of hire date.Self trained in multi-functional duties to ensure optimal team performance throughout the company.

Required to test actuators for heating and cooling services.

Handled 15 in-coming lines and eight 1-800-phone lines. Duties included; telexes overseas, facsimiles, data entry and warranty/customer service requests.

Bachelor Degree, Health Services Administration

Associate Degree, Applied Science

General Studies