I led Area Manager I's and II's in developing volume, staffing, flow, and headcount projection shift plans, targeting operational performance rates above network benchmark standards to achieve cost targets with the broader scope of adjusting dispatch volume capacity increases. I conducted metrics reports with the utilization of Amazon Quicksight business intelligence for data analysis, identifying risks then formulating action plans to enhance operational metrics on a continuous improvement scale for regional calls and Quip by Salesforce updates. My work garnered the sub-region's first 100% Stow Work in Progress metric placements, with a 35% increase versus the site's metric average. As an Operations Manager, I covered as the Site Lead in their absence especially in labor planning and other regional meetings. I led the South Los Angeles Metro region in cost projects involving Learning Curve % to Veteran Rate gaps, Early In / Late Out reductions, and Time Off Task across 9 sites from Los Angeles to Northern Orange County. •Trained 5 managers in general operational management, while interviewing and promoting 4 new managers from internal Tier 3 positions in addition to hiring a Process Assistant for the team.•Safety Leadership Index (SLI) Champion for the South Los Angeles Metro region, operating a regional Quip for safety risk tracking, conducting site visits, holding interviews, and facilitating calls before bringing 9 sites from an average SLI score of 82% to 85% with a month over month improvement of 17%.•Situational Leadership II (SLII) national facilitator, training cross-functional teams in Blanchard’s Model spanning the reach of 350+ managers across America including Canada after coordinating with the North America SLII Program Management team for session implementations.•Volunteer for ‘22 West University Hires Mentorship Program, mentoring 3 new Area Managers in leveraging as well as building their skill sets to target incoming promotions.

I designed shift plans within the newly launched cycle schedule by analyzing volume projections, and tracking labor hours for staffing assurance to leverage operational rate strategies targeting cost-saving metrics. As the site’s audit team lead, I streamlined completion workflows across multi-disciplinary departments encompassing standard work compliance as well as coaching conversations to identify potential risks for regional Quip by Salesforce updates. I led change improvement projects in coordination with the Amazon Customer Excellence System (ACES) team to drive sort flow optimization, quality compliance, and operational rates. I developed a new recycled package reduction system then implemented Float and Dwell teams, raising Sort Compliance from 99.60% to surpass the benchmark 99.85% as well as increasing operational stow rates by +16%. I created metrics reports with data analysis to represent the site in regional calls with stakeholders, garnering 1st in the West for Shift Planning Tool Planned versus Actual with the combined results of my improvement projects.•Chairman for site’s Amazon Safety Committee and Project Ultraviolet (UV) lead, coordinating safety projects with the Workplace Health and Safety team then earning an individual Safety Leadership Index of 96% favorable. Ranked highest favorable in the South Los Angeles Metro region (top 25% in the network).•Earned 1st in Quality Compliance in the Gateway region, training 17+ associates, 2+ ambassadors, and 1 separate site (DCX7) in Dwell and Problem Solve functions landing results surpassing the 99.85% benchmark.•Trained 6 managers, 2 assistants, and 1 separate site (DLA8) in sort flow optimization (Stow Work In Progress), after placing 2nd in the network with the Highest Weekly Average Stow WIP Compliance.•Launched Sort 0 shift with 45+ associates to deliver the site's volume projection increase of 40%.•Interviewed 6 associates for Tier 3 Amazon roles to be staffed in sites across the network.

I developed Excel volume, flow, and headcount projection plans for 4 shifts, integrating 160+ associates to optimize performance rates above network benchmark standards as well as achieve cost targets. As shift manager, I led flow operations within targeted ops clock, and tracked labor staffing to promote cost opportunities even in the face of uncontrollable attrition. I conducted headcount placement flows across multiple teams for streamlined transitions into process paths, thus saving 15 minutes within site ops clock. I then implemented Dwell and Left Behind teams to target quality metrics, raising Sort Compliance from 99.75% to surpass the benchmark 99.85% in addition to decreasing partial dispatched routes from 20.33% to 3.73%.•Partnered with 5+ multidisciplinary teams including Fulfillment Centers, Amazon Air sites, third party companies, regional leaders, and Central Operations Routing, to expedite linehauls as well as increase Flex pools for risk reductions.•Trained 37+ managers and 11+ Shift Assistants in operations management, handing off Prime Free Same Day ownership to a different department per network change as well as launching the shift at another site.•Led site training initiatives for next level tier development as well as change management, fostering the development of 6 Ambassadors in Tier 3 tasks, 51 Associates in higher level indirect roles, and 78 Associates in Standard Operating Procedure (SOP) adjustments.•Created metric reports with Amazon QuickSight Business Intelligence data analysis, and managed quality, safety, and readiness audits in tandem with action plans.•Led Project Ultraviolet (UV) on-site, training 41+ associates in Covid-19 protocols to screen entrees, and pack and ship Covid tests.•Chairman for site’s Amazon Safety Committee, establishing an associate team for safety initiative project collaborations with the Workplace Health and Safety department. Produced site’s 7 Keys to Lifting and Lowering video.

I tracked data inconsistencies and calculated program results to make our program evaluation summaries more accurate, whether regarding survey statistics or data visualizations from 4 Qualtrics surveys I created. As the representative for our Metrics subcommittee, I reviewed the analysis and reports preparation for 4 Healthy Campus surveys with my design feedback. I also trained 4 new interns regarding our operations in Excel functions and film production. I filmed 2 videos and edited them on Adobe Premiere Pro, writing both scripts and facilitating casting for 16 representatives.• Collaborated with Wellness and intern teams cross-functionally to create first Healthy Campus Student Organization Competition regarding potential healthy project partnerships with over 500 organizations to influence campus culture.• Researched then implemented GIS software solutions for ambassador tracking operations, coordinating 2 events and testing the integrated system.• Formed marketing strategies integrating direct marketing, digital marketing, and social media account rebranding, gaining over 1,080 followers on Instagram.• Advised design for Healthy Campus campaign involving a partnership between Healthy Campus and Housing.Groups: Healthy Campus Advisory Committee, Metrics Quality Improvements, Marketing and Communications, Built Environment, Clearing the Air Ambassador ProgramSkills: Consulting, Strategic Partnerships, Training, Event Management, Campaigns, Survey Design, Qualtrics, Data Analysis, GIS, Microsoft Office, Marketing Strategy, Film Production

I integrated new processes to make our marketing operations flow more proficiently by training 8 new interns on platforms including Google Suite, Animoto, Asana, and Canva. I practiced our data procedures by testing program surveys on Qualtrics, creating 2 data analyses reviews, data spreadsheets, and online surveys. I helped update Healthy Campus’s (HC) websites to enhance our virtual outreach, reporting errors then verifying adjustments on invalid links and information. Finally, I facilitated HC’s Systemwide Celebration by creating layouts and fulfilling 3 roles during the event including check-in supervisor, research marketing assistant trainer, and photographer.• Led 7 Clearing the Air Ambassador Program orientations to inform volunteers, training 4 interns and planning quarterly meetings throughout the process.• In the Marketing subcommittee, I collaborated with 2 research assistants on an Instagram scavenger hunt contest for the HC Systemwide Celebration with over 40 organizations.• As a Metrics Quality Improvements member, I suggested a format for the group’s newsletter article I wrote including sections for data analyses, hyperlinks, data visuals, and survey promotions.• Edited communications as a Built Environment subcommittee member to recruit potential supporters, providing feedback on Take the Stairs Campaign requests and online materials.Skills: Survey Design, Qualtrics, Data Analysis, Recruiting, Training, Public Speaking, Event Management, Microsoft Office, Google Suite, Marketing Strategy, Graphic Design, Photography

As a Healthy Campus Intern, I advised staff and faculty on aligning campaign designs with Healthy Campus’s vision in order to obtain support from stakeholders. I coordinated 2 annual campus-wide events, visualizing and analyzing each event’s data trend for yearly comparison evaluations. I also trained 2 new interns in Healthy Campus operations and collaborated with them on an ambassador reward system relative to the program’s developed budget. I recommended product purchases and researched prices for wellness program event incentives.• Co-led Clearing the Air Ambassador Program with intern team, directing 6 orientation sessions for new recruits and moderating quarterly collaborative spreadsheets to analyze data trends.• Informed and recruited volunteers from 3 student organizations, establishing partnerships for future volunteer opportunities and collaborative events.• As a member of the Marketing and Communications subcommittee, I represented the organization at events and captured photographs to incorporate with my social media content plan for the new Instagram account.• Maintained Wellness Program Twitter account with weekly healthy posts, and introduced Twitter Analytics on which to work with.• Developed information graphic materials for the Clearing the Air Program to integrate with new ambassador hiring process, using platforms including Microsoft Publisher, Piktochart, and Canva.Skills: Program Management, Data Visualization, Strategic Partnerships, Microsoft Office, Public Speaking, Recruiting, Twitter, Instagram, Graphic Design, Piktochart, Canva, Photography

As a Consultant for the Student Recreation Center (SRC) at the University of California, Riverside, I established a partnership between the university's business school and recreation center. I developed a public online survey for SRC users to provide feedback regarding SRC operations and consumer concerns. I also analyzed the survey's data, involving the results analysis into 2 PowerPoint presentations for SRC senior management. I even recommended Campus Safety Escort Service (CSES) integration to target the top 3 user concerns expressed in the survey.• Analyzed over 775 survey responses to compare 2017 and 2018 SRC user data, providing insight to over 20 potential SRC service upgrades.• Produced 2 presentations regarding 2018's individual survey data and its comparison to 2017's.• Recommended to station Campus Safety Escort Service members within the SRC for reductions in parking fee, late hour and limited parking space concerns.Skills: Consulting, Strategic Partnerships, Database Marketing, Data Visualization, Data Analysis, Survey Design, SurveyMonkey, Microsoft Excel, Microsoft PowerPoint

At the Orange County Asian and Pacific Islander Community Alliance (OCAPICA), I worked in the Policy Department as a Policy Intern. I worked with local college organizations regarding partnerships for voter registration events and civic engagement awareness projects. I also used web-based applications involving Piktochart and Wix to develop an online relationship between OCAPICA and its volunteers. I teamed up with 2 other interns utilizing effective communication to efficiently establish contacts and potential partnerships with local public organizations.• Formed a strategical plan for volunteer recruitment introducing college campus club partnerships.• Researched policies to create voter education presentations and infographics for local groups, utilizing Microsoft PowerPoint and Piktochart.• Worked with 2 interns to gather contacts for potential partnerships, reaching out to over 20 college clubs and more than 30 public organizations.• Developed department website and social media strategies to create the department's online presence for efficient recruiting, using platforms involving Wix, Facebook, and Twitter.• Collaborated with supervisors on methods integrating employees from other departments.Skills: Business Development, Strategic Partnerships, Strategic Planning, Marketing, Social Media, Recruiting, Infographics, Piktochart, Wix, Microsoft PowerPoint