- Contributed to clinician communication support on the first digital healthcare staffing marketplace, resolving inquiries and ensuring a seamless experience for travel clinicians.- Consistently met metrics encompassing client satisfaction, quality assurance, company-wide OKRs, and Team SLAs.- Collaborated with the Customer Success Team to execute weekly NPS (Net Promoter Score) Projects, synthesizing valuable data insights.- Partnered with HR for candidate screening across managerial and non-managerial positions.- Translated front-line insights into innovative products and services by collaborating with the Product team and management.- Leveraged Digital Experience Intelligence (DXI) tools, like FullStory, to analyze user interaction with the company website.- Efficiently managed daily operations using tools such as Zendesk, Slack, Textline, Greenhouse, Trello, Notion, and Google Suite.- Contributed to fostering a positive environment of teamwork and engagement through active involvement in committees dedicated to team morale and DEI initiatives.

- Achieved two promotions during tenure, moving from Management Trainee to Management Assistant, and later to Assistant Branch Manager, reflecting proficiency and career advancement.- Elevated branch SQI (Service Quality Index) score within the first month of promotion.- Maintained top-ranking average net sales in the region, averaging $120/car.- Efficiently balanced in-person customer interactions and high-volume call handling (2 rings or less).- Managed 200+ weekly in-bound calls for rental agreements, customer satisfaction, and accommodations.- Fostered strong partnerships and corporate accounts, strengthening account building efforts.- Led, mentored, and oversaw a team of 10 service agents, cultivating their growth and advancing 4 management trainees to higher roles.- Drove branch transition from medium (150 cars) to high volume (300 cars), doubling YTD growth.

• Participated in marketing outings with local businesses to generate new business.• Generated clientele through service calls along with face to face courtesy offerings with corporate business clients.• Successfully handled 200+ in bound calls weekly related to rental agreements, customer satisfaction and customer accommadations.• Analyzed an audited rental agreements based on terms and conditions

• Implemented services that increased Customer Satisfaction.• Developed sales techniques to increase branch income.• Consistently stayed in a promotable position of top third of the management trainee program matrix.• Maintained an above corporate average score for service quality index.• Worked in a high-volume branch with minimum 50-hour work weeks.

- Oversaw and ensured the upkeep of fitness and gym facilities, enhancing user experience and safety.- Provided guidance and instruction to facility users, promoting equipment safety and reducing potential liability.- Managed and supervised work-study students, delegating tasks and ensuring efficient operations.- Responsible for facility opening and closing procedures, maintaining a secure and organized environment.

- Leveraged upselling strategies to boost revenue.- Achieved "Angel of the Month" recognition within five months of joining the company.- Proactively assessed customer needs through effective questioning, ensuring an ideal fit.- Provided a friendly and efficient point-of-sale experience, ensuring accurate and swift transaction processing.

- Evaluated credit loan applications and applied product expertise to propose tailored loan options to potential and existing customers.- Articulated reasons for loan denials to applicants by leveraging credit expertise, delivering informative and solution-oriented explanations.- Employed confidential methods to gather and organize client data, utilizing compliance management tools like LexisNexis.

• Preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations. • Supports sales staff by providing sales data, new product information; relaying customer services requests • Developing and implementing marketing and advertising campaigns; tracking sales data; maintaining promotional materials inventory.

• Unloaded large amounts of merchandise from delivery trucks to be stock on Walmart shelves• Maintained accurate inventory control by using a very systematic hand held device • Monitored areas for signs of shrink, to decrease the loss of inventory and money.

• Achieved and reached sales goals each week accurately• Operated cash registers precisely and carefully with large amounts of cash• Assisted customers with quality customer service by ensuring a greeting, smile, and courtesy • Stocked and organized shelves in the back room neatly

• Accurately handled and stayed accountable of the cash register assigned to my behalf• Greeted customers in a professional manner• Prepared food for the public in a proper and sanitary method