Proven background with 13 years of experience in telecom expense management, wireless mobility management, billing and dispute management, customer service, account management, and accounts receivable and collections. Team personality with superb interpersonal and communications skills. Built outstanding client relationships by consistently going above and beyond. Proficient in Microsoft Office and most telecom billing systems and applications. Considered to be a leading Telecom Billing Analyst and Auditor. AOTMP Master Certified Telecom Professional. Experience with all major and most regional/minor carriers, as well as a history of finding extensive savings and resolving issues. Along with Telecom Expense Management (TEM), experienced and knowledgeable in Wireless Expense Management (WEM), Mobile Device Management (MDM), Enterprise Mobility Management (EMM), Bring Your Own Device (BYOD), Machine to Machine (M2M), and Managed Mobility Services (MMS).• Dedicated professional that has spent entire professional career expanding TEM strategies• Quiet, secured, high-tech home office and years of experience working productively remotely• End to end understanding, knowledge, and experience across the entire global TEM lifecycle• Unique background/perspective with experience working for carriers, clients, and TEM vendors• Eager to learn new products/services and able to use 20 years in industry to speak to any level• Work closely with sales engineers and project managers to implement new customers/solutions• Excited to learn new TEM applications, as well as new reporting and analytics tools and options• Perfected working models in regards to account management and pushing disputes with carriers• Entrepreneurial consultant always looking to help clients while looking for additional opportunities• Managed hundreds of thousands of lines of mobility/wireless devices and saved millions in spend