Kimberly Springer Email and Phone Number
Kimberly Springer work email
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Kimberly Springer personal email
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I am passionate about delivering positive business outcomes by solving complex problem statements, identifying and removing constraints, and bridging the gap between business strategy and IT execution. I have proven IT leadership experience delivering consistent, measurable results.I am a continuous learner who views all experiences, positive or negative, as opportunities to learn and grow. I learn fast, adapt quickly, listen and then apply/act, and have an innate ability to build meaningful relationship across all levels of the organization.I have successfully led and delivered multiple large-scale technology implementations; built, developed, and performance managed cross functional teams; successfully defined and implemented process redesigns to maximize operational efficiency; and leveraged strategic thinking, analytics, and creativity to solve complex problems, deliver increased business value, and lower technical debt.I believe people, process, and technology are critical components to delivering positive outcomes and results; however, culture and core-values are the guideposts to building sustainable organizations and teams.
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Director Of It Clinical WorkflowAdvanced Medical Imaging Apr 2022 - PresentLincoln, Nebraska, Us
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Information Technology Service Delivery ManagerFive Nines Sep 2019 - Mar 2022Lincoln, Ne, Us• Bridging the gap between business concerns/needs and available technology solutions• Building, expanding and maintaining client relationships with a focus on ensuring consistent communication and satisfaction serving as the primary point of contact• Delivering monthly Service Delivery Dashboard regarding IT Support services, IT Infrastructure health, and project updates to the client• Leveraging industry knowledge and emerging trends in ways that allow us to gain internal efficiencies and excellence in service delivery to our clients• Gaining an understanding and agreement between technical teams and our clients• Working collaboratively with other Technology Solutions team members• Updating and keeping team members informed as client needs evolve• Shifting gears to implement new processes/topics to quickly to address emerging informational needs• Developing & analyzing metrics related to client profitability, effectiveness and efficiency• Listen and learn directly from customers and through customer data to ensure we’re making correct decisions each step of the way• Meet with clients (C-levels of SMBs) to consult on IT road mapping, Managed Services -
It Manager Nebraska Heart, Nebraska Heart Insititue And Tpn Physician Network ClinicsCatholic Health Initiatives Jun 2015 - Sep 2019Englewood, Co, Us• Provide strategic and operational IT planning and budgeting within CHI Health. Supported an IT budget for $20M • Responsible for End User Computing Device installation supporting EPIC new electronic health record roll out of over 6,000 new devices. Total project cost totaled 40 million dollar and finished successfully.• Created and co-chaired the Business Relationship Management meeting for the CHI Enterprise all IT Leaders. This meeting is a multi-entity executive council that discusses operational efficiency and Innovation• Rolled out Tele-Health program for Cardiovascular service line increasing customer satisfaction and generating more revenue• Liaison for IT with CHI strategic business partners and stakeholders• IT Lead for audits including CMS (Centers for Medicare and Medicaid) and The Joint Commission• Identified and managed relationships with key customers at each hospital to create good customer relationships and to identify additional information technology needs• Contract negotiations and contract renewals • Participated annual ITS strategic planning process including ITS strategic planning retreats that led to improved efficiencies and developing innovate ideas for CHI Health• Optimized prioritization across the business strategies• An innovative strategist who is particularly effective in building management teams that value multi-discipline results.• Resourceful and Effective IT project management leader with extensive experience of both clinical and revenue cycle program/project implementation successes.• Enthusiastic, and strategic thinking professional who is team oriented and achieves results -
Regional Manager End User Computing Englewood, CoCatholic Health Initiatives Dec 2008 - Jun 2015Englewood, Co, UsOversight of the managed service providers regionally who are responsible for the actual hands-on delivery of service desk services. Serves as a trusted consultant for business partners, and advises ITS leadership about end user computing technology innovation for CHI. Leads efforts to optimize end user computing capability , effective operating procedures, and industry best tools that will promote proactive management of key services and suppliersParticipates in the development of long-term strategic goals for EUC managementMonitors the core service desk processes (Problem, Incident, Request and Service Level Management) to ensure service delivery objectives are metParticipates in the daily service delivery meeting, making sure metrics and Severity 1/2 incidents get reviewed and resolved (according to SLAs) Drives continuous improvement efforts to streamline EUC processesDefines requirements for service providers for hardware and software updates, drivers, knowledge bases, and frequently asked questions on the intranet to aid in incident resolutionOwns the financial components of EUCParticipates in EUC metrics reviewAudits post-resolution follow-ups for Severity 1 incidents and crisis callsMonitors and evaluates documented resolutions and analyzing trends for ways to prevent future problemsAligns relevant IT services with the needs of the business and working to continuously improve the quality and cost of services delivered, by following CHI-approved ITIL processesWorks with regional services delivery functions to ensure that local customer requirements are metGovernance and oversight related to managed service providerResponsible and Accountable for the development, implementation and measurement of the Information Technology Services (ITS) End User Computer outsourced program across the enterprise. Thisincluded collaborating with both our IT Staff and Outsourced Vendors.Lead, directed and managed a virtual team of managers and staff
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Technical Services ManagerCatholic Health Initiatives Jun 2008 - Jun 2011Englewood, Co, Us
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Communications CoordinatorCatholic Health Initiatives Jun 2002 - Dec 2008Englewood, Co, Us
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Network EngineerCatholic Health Initiatives Dec 2000 - Jun 2002Englewood, Co, Us
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Pc Support SpecialistCatholic Health Initiatives Mar 1997 - Dec 2000Englewood, Co, Us
Kimberly Springer Skills
Kimberly Springer Education Details
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Lincoln School Of CommerceBusiness - Studied -
University Of Nebraska At OmahaProject Management
Frequently Asked Questions about Kimberly Springer
What company does Kimberly Springer work for?
Kimberly Springer works for Advanced Medical Imaging
What is Kimberly Springer's role at the current company?
Kimberly Springer's current role is Information Technology Director.
What is Kimberly Springer's email address?
Kimberly Springer's email address is ks****@****tez.org
What is Kimberly Springer's direct phone number?
Kimberly Springer's direct phone number is +140232*****
What schools did Kimberly Springer attend?
Kimberly Springer attended Lincoln School Of Commerce, University Of Nebraska At Omaha.
What skills is Kimberly Springer known for?
Kimberly Springer has skills like Healthcare Information Technology, Leadership, Process Improvement, It Management, Project Management, Ehr, Healthcare, Integration, Hipaa, Management, Hospitals, Change Management.
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