As Director of Operations at HQ Simple, I lead all business functions for a rapidly expanding Employer of Record (EoR) service provider. My focus is on developing scalable processes, driving operational efficiency, and optimizing day-to-day operations to support company-wide objectives. Key responsibilities include overseeing payroll, benefits administration, and HR processes, enabling sustainable business success and enhancing client satisfaction.• Lead the redesign and implementation of scalable operational processes, improving service efficiency by 20% and reducing administrative overhead.• Spearhead strategic initiatives with the CEO, aligning operational execution with business priorities to support long-term growth and client satisfaction.• Introduce process automation tools, optimizing payroll and benefits administration, enhancing accuracy, and reducing processing time by 25%.• Foster a culture of continuous improvement, ensuring compliance with regulatory standards while innovating client delivery models.• Play a key role in supporting client onboarding and operational success, ensuring seamless integration of services and high client retention.

After transitioning into the Strategic Sourcing team, I was responsible for overseeing contract negotiations for teams including People Operations, Legal, Finance Operations, and Real Estate. Following Twitter's acquisition, my role shifted towards identifying cost-saving opportunities in existing contracts, as directed by new leadership. This required a high level of adaptability and strategic problem-solving in an evolving environment.• Led contract negotiations to ensure alignment with business priorities for multiple departments.• Pivoted to focus on identifying and addressing cost-saving opportunities under executive directives.• Collaborated cross-functionally on high-priority sourcing initiatives to drive operational efficiency.

After being promoted within the Finance Operations organization, I led initiatives to enhance the management of Twitter's contingent workforce and outsourced labor. My focus was on improving operational agility, service quality, and cost management, while aligning external workforce strategies with the company's broader business objectives.• Led initiatives that reduced contingent labor costs by 10% while improving vendor performance and compliance.• Established governance frameworks to enhance the quality and efficiency of business process outsourcing (BPO) services.• Partnered with senior leadership to improve workforce agility, reducing time-to-fill rates for contingent roles by 20%.• Ensured alignment of external labor with strategic business needs and operational goals.

In this role, I supported Twitter’s global teams in their use of non-employee labor, ensuring efficient contract negotiations and operations for outsourced personnel. Working within the Finance Operations team, I contributed to global workforce management by aligning contract labor with organizational needs.• Supported global teams in sourcing and managing non-employee talent, including 1099 contractors and staffing agencies.• Developed spend visibility reports to support data-driven decision-making.• Standardized contract workflows, enhancing operational efficiency across multiple departments.

Successfully managed the contingent workforce program at Pinterest, ensuring seamless integration and optimal utilization of contingent resources. Achieved a 98% contingent worker satisfaction rate through effective onboarding, performance management, and engagement strategies. Contributed to a 15% reduction in contingent workforce costs through strategic sourcing and vendor management initiatives.

Successfully managed contingent workforce operations at Facebook, achieving a 95% service level agreement (SLA) compliance rate and a 10% reduction in time-to-fill. Implemented process improvements that resulted in a 20% increase in operational efficiency. Fostered a collaborative and innovative team environment, leading to improved employee engagement and retention.

In this role, I supported multiple clients by traveling to their sites and leading workforce strategy initiatives. I collaborated with stakeholders across various industries to enhance contingent workforce management, focusing on improving operational efficiency and aligning workforce programs with business objectives.• Developed tailored workforce strategies for multiple client sites, improving contingent labor utilization.• Partnered with senior leadership to implement best practices, driving cost savings and operational efficiency.• Conducted on-site assessments to recommend process improvements and enhance workforce agility.

As an HR Business Partner at MasterControl, I worked closely with senior leadership to develop and execute HR strategies that aligned with business goals, driving improvements in employee engagement, retention, and performance management. I played a key role in expanding the HR function and delivering support across the organization, despite a small team and limited resources.• Partnered with senior leadership to improve employee retention by 20% through targeted HR initiatives.• Managed full-cycle recruitment and onboarding, achieving a 90% retention rate for new hires.• Led employee engagement and development programs, enhancing team performance and company culture.• Supported HR compliance, benefits administration, payroll operations and performance management in a fast-paced environment.