Kimberly Steinke Email & Phone Number

United States

As the Director of Customer Service, I lead initiatives that ensure seamless client experiences from onboarding through long-term account management. My role encompasses a wide range of responsibilities, including:Client Onboarding & Training: Designing, developing, and maintaining comprehensive training and onboarding materials to set clients up for success.Account Management: Managing client accounts, fostering strong relationships, and ensuring ongoing satisfaction through tailored support.Report Creation & Database Management: Assisting with custom report generation, maintaining detailed records of recipients, and ensuring timely delivery.Strategic Collaboration: Working closely with VP-level clients and vendors to align on project goals, share insights, and drive results.Sales & Marketing Support: Collaborating on the creation of marketing and sales presentations and materials to support business development.My commitment to proactive, client-focused service drives our team’s mission to deliver innovative safety solutions effectively and consistently.

Boston, Massachusetts, United States

Works with restaurants to onboard them within the Toast Payroll System Analyze existing systems and business processes to properly set up system software to optimize client experienceOversees quality control process of system setup, Payroll data import, and integration with other Toast Products

Cleveland, Oh

Responsible for the system setup, implementation, training, adoption, and support of software application for new and existing clients. Conduct on-site and web-based instructor led classes, assessed end-user competency, and evaluated customer utilization.Utilize project management skills of task management, organization, planning, communication, presentation, and time management to successfully implement OnShift Software with multiple clients simultaneously.Document and track training and adoption of OnShift Software in Salesforce

North Randall, Oh

Recruited for 6 departments, including Live Racing, Food and Beverage, VLT Operations and Performance, and Marketing. Conducted meetings with managers to discuss position requirements and future needs.Scheduled interviews directly with candidates and interviewer.Scheduled group interviews for customer facing positions.Completed on boarding for new employees. Facilitated New Hire Orientation.Lead various Engagement projects, including Team Member of the Month and Engagement Committee.Assigned eLearning via Skillsoft and maintained completion records.

Cleveland, Ohio

Conducted meetings with managers to discuss position requirements and future needs.Scheduled group interviews for customer facing positions.Facilitated New Hire OrientationLead various Engagement projects, including Engagement CommitteeAssigned eLearning via Skillsoft and maintained completion records

Solon, Oh

Trainer specializing in Proprietary Software, Client Business Rules, and Regulatory Guidelines for a division with over 600 employees. Created training manuals, presentations, and activities. Trained on multiple applications and platforms. Managed several projects at a time. Collaborated with VPs, Managers, and Project Management.

Cleveland, Oh

Maintained the highest level of customer satisfaction, Gold Ranking Implemented routing processes which allowed for a territory increase of 400%Planned field inspector routes for inspections