Kimberly Sword

Kimberly Sword Email and Phone Number

Manager, Design Operations and Content Design @ The Walt Disney Company
United States
Kimberly Sword's Location
Los Angeles, California, United States, United States
Kimberly Sword's Contact Details

Kimberly Sword personal email

n/a
About Kimberly Sword

Hi! I'm Kimberly, a strategic operations leader constantly setting out to learn new things. I'm motivated by creative ideas and collaboration, and I'm committed to leaving things better than I found them.As the Manager of Content Design & Operations at The Walt Disney Company, I lead a team of talented designers and operations professionals who deliver engaging and immersive digital experiences for our customers across Disney Experience's websites, apps, and emerging technology platforms. I have over 10 years of experience in operations and strategy, and my goal is to continually improve not only the work a team delivers but also how work gets done within a team. My strengths include operations, strategy & planning, design operations, customer experience, public speaking, communication, and organizational design. I thrive at building strong relationships within large, matrixed organizations and creating solutions that make our customers feel heard, valued, and inspired. I am always eager to learn new things and collaborate with diverse, innovative teams.I'm a proud Bruin with a B.A. in Communication Studies. I hail from a sleepy beach town in California, but since moving to Los Angeles, I have fallen completely in love with the diversity and pace of the city. I love trying new fitness classes, working as a volunteer with middle school and high school kids in the area, and traveling with my husband. Oh, and the most important thing about me: I've yet to meet a cup of coffee I didn't like. If you want to grab a cup or just want to chat, you can reach me at kimberly.w.sword@gmail.com.Competencies: Leadership | Operational Strategy | Strategic Planning | DesignOps | Talent Planning | Organizational Design | Program Management | Annual Planning | Budget Management | Public Speaking | Tableau | Keynote | Smartsheet

Kimberly Sword's Current Company Details
The Walt Disney Company

The Walt Disney Company

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Manager, Design Operations and Content Design
United States
Website:
disneycareers.com
Employees:
177135
Kimberly Sword Work Experience Details
  • The Walt Disney Company
    Manager, Design Operations And Content Design
    The Walt Disney Company
    United States
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  • The Walt Disney Company
    Manager, Design Operations & Content Design
    The Walt Disney Company Oct 2021 - Present
    - Established and mentored Content Design and DesignOps teams, overseeing a team direct reports encompassing multiple professional disciplines- Launched an aligned design process for a team of 120+ designers, resulting in a 16% improvement in team health in the first 6 months since launch- Drove strategic planning, resource planning, forecasting, and talent management for Product Design & Creative, oversight for $32M+ in budget and forecast annually- Operationalized the first organization wide forum dedicated to end-to-end digital experience review and strategy alignment; hosted 45 sessions for 6 DX sites in the first 8 months- Collaborated with senior executive leadership on presentations, strategy, and reporting for efforts including AOP, project proposals, and talent planning
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  • The Walt Disney Company
    Chief Of Staff & Digital Business Manager
    The Walt Disney Company Jan 2020 - Oct 2021
    I served as Chief of Staff for the VP, Product Design and Creative within the Disney Parks, Experiences and Products Technology & Digital organization. DPEP Technology & Digital leverages digital technology to grow a multi-billion dollar eCommerce business. The Product Design & Creative team focused on delivering the highest quality digital products across all Disney sites—including Walt Disney World and Disneyland Resort—in line with the company’s most pressing priorities.- Served as a thought partner to senior leaders on team and organizational strategy- Championed planning and execution of internally facing projects - Managed Design Operations including strategic planning, organizational design, headcount, roadmaps, and resourcing- Created and maintained the Product Design strategic plan, including the operating model, project and portfolio budgets.-Partnered with other chiefs of staff across Technology & Digital to ensure a holistic strategy for leadership communication- Performed data analysis to inform strategy and drive decisions- Cultivated partnerships with key stakeholders to identify and recommend areas of opportunity, current/best practices, recommendations for improvements and implementation of initiatives- Managed team routines such as all-hands, newsletters, and internal communications- Partnered with Finance, HR, and Communications on various ad-hoc projects and business initiatives
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  • University Of California, Los Angeles
    Manager, Customer Experience
    University Of California, Los Angeles Apr 2018 - Dec 2019
    UCLA is the #1 Public University in the country, and the experiences we create for our donors is integral to the ongoing success of the university. As the founding member of Donor Experience at UCLA, I built the program and formalized its role within our organization, with the ultimate goal of creating a scalable, best-in-class, and donor-centric customer experience program.- established and operated a customer experience program within UCLA- analyzed data to define core clientele and target audience for both the program and our quarterly initiatives- created business rules and metrics for our department with KPIs focused on systems improvements, interdepartmental best practices, and customer satisfaction- developed and pitched engagement strategy for our key clients and partners to our executive leadership- trained colleagues on the customer experience industry and how to integrate it into their day to day work to improve revenue- designed and produced creative projects for our initiatives requiring deliverables and/or custom collateral Key Achievements:- produced over 15 individualized engagement projects within our first year, including the cultivation of a nine figure prospect- reduced the frequency of customer complaints from our top clients- garnered a strong reputation with executive leadership and top clients as "go to" team for customer service at UCLA
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  • University Of California, Los Angeles
    Prospect Development Coordinator And Liasion
    University Of California, Los Angeles Jun 2017 - Apr 2018
    As one of the biggest higher education fundraising departments in the country, to support our $5B Centennial Campaign, the Prospect Development team provides data and research to optimize portfolio management for our fundraising officers. - managed a portfolio of 25+ major giving officers- provided data insights and strategy on prospecting, internal systems navigation, and portfolio optimization- consulted on portfolio needs and goal setting for fundraisers and our executive leadership team- created training and and policy materials for our fundraising staff and used it to conduct training sessions with over 250 existing and new staff
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  • Ucla
    Operations Coordinator, Ucla Development
    Ucla Oct 2014 - Jun 2017
    Greater Los Angeles Area
    Oversaw the operations and facilities needs for 150+ staff members at UCLA. - overhauled services offered to Development staff by integrating a "one-stop-shop" structure to the department- coordinated sourcing, logistics, and operations management for our staff- managed large scale projects for our department, including facilities moves and upgrades- managed budget requests and transactions including processing, vendor relations, and PO creation- operated as HR contact for all new hires and transfers within Development- solved organization wide pain points through vendor relations and inter-departmental mediation- supported the Senior Executive Director, Donor Engagement- managed ad hoc projects for our larger Donor Engagement Team
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  • Blueprint Test Preparation
    Operations And Marketing Assistant
    Blueprint Test Preparation Mar 2014 - Oct 2014
    - worked as the front line of customer service and B2C sales- planned and executed marketing events at universities nationwide- designed the layout for a self-study textbook for distribution on Amazon- received a promotion from Operations Assistant to Marketing Assistant within three months of hire
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  • Nordstrom
    Assistant Department Manager
    Nordstrom Aug 2013 - Mar 2014
    In this role, I partnered with the department manager, store manager, and regional merchandizers to run the Lingerie, Active, and Hosiery departments at Nordstrom at the Grove.- managed eleven employees and department logistics in partnership with senior leadership- coached our sales associates in customer service to ensure the best experience possible for our customers- created relationships with vendors, customers, sales associates, and other managers across the store and company- refined schedules and department budgets to meet store needs and our $2M annual goal
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  • Nordstrom
    Management Intern
    Nordstrom Mar 2013 - Aug 2013
    - attended classes with national and local Nordstrom leaders- produced a technology x retail concept design as our capstone project- ran the social media channel for Nordstrom, the Grove- sold on the Individualist floorKey Achievements:- awarded Pacesetter status- named top selling intern in California- our capstone project was a national finalist for in-store implementation
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  • Carousel Productions
    Television Development Intern
    Carousel Productions Oct 2012 - Dec 2012
  • Thunderroad Films
    Development Intern
    Thunderroad Films Mar 2011 - Jun 2011
    Santa Monica, California

Kimberly Sword Skills

Management Sales Customer Service Coaching Time Management Hiring Microsoft Excel Microsoft Office Microsoft Word Budgets Facebook Data Analysis Customer Relationship Management Project Management Adobe Indesign Competition Research Customer Experience Easily Adaptable Design Sense Business Ethics Client Relations Cross Team Collaboration Conflict Resolution Critical Thinking Creative Problem Solving Public Speaking Storytelling Relationship Building Microsoft Powerpoint

Kimberly Sword Education Details

Frequently Asked Questions about Kimberly Sword

What company does Kimberly Sword work for?

Kimberly Sword works for The Walt Disney Company

What is Kimberly Sword's role at the current company?

Kimberly Sword's current role is Manager, Design Operations and Content Design.

What is Kimberly Sword's email address?

Kimberly Sword's email address is kw****@****cla.edu

What schools did Kimberly Sword attend?

Kimberly Sword attended University Of California, Los Angeles, San Clemente High School.

What skills is Kimberly Sword known for?

Kimberly Sword has skills like Management, Sales, Customer Service, Coaching, Time Management, Hiring, Microsoft Excel, Microsoft Office, Microsoft Word, Budgets, Facebook, Data Analysis.

Who are Kimberly Sword's colleagues?

Kimberly Sword's colleagues are Kimberly A., Erika L Ryan, Bob Jefferson, Tamarah Mack, Carol Hang, Iresa Medina, Kendrick Baker.

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