Kimberly Rowe Email & Phone Number

Tulsa, Oklahoma Area

I lead a team of talented business technical analysts who are responsible for data maintenance, testing and documentation for critical business systems and applications. My team also maintains and updates rates, rules and forms for Commercial Underwriting in the company's policy admin system. We serve as 1st line production support for Commercial Lines and have responsibility for many auditable system admin processes and error report corrections. My primary responsibilities are establishing team and project priorities, allocating time and staff resources appropriately, and monitoring team and individual progress towards goals. It's my job to make sure that clear and effective communication between my team and our business partners is continuously taking place. I practice a highly collaborative leadership style and put considerable emphasis on frequent and multi-channeled communication between team members and our internal customers. I consistently coach the competency of customer focus and my team is highly skilled at changing directions quickly when business needs dictate. We are also known for providing great customer service and a quick response time. I promote frank, open and honest dialogue among my employees. This has led to a tight-knit and trusting team where we all hold each other accountable for on-time, successful results.

Oklahoma, Kansas, Arkansas

My duties in this role primarily focused on leadership development, attracting and retaining top talent, coaching for results and employee engagement. * Coordinated and facilitated dozens of leadership training workshops around key company initiatives in a variety of settings including large classrooms, small groups, webinars, live meetings and one to one sessions. Example topics included management strategies, customer service initiatives, workshops for new store leaders and HR policies & procedures. * Utilized LMS system to maintain and track employee participation and progress through assigned learning modules.* Accountable for the execution and delivery of HR products, services and solutions to nine districts across three states to ensure HR service delivery excellence.* Provided appropriate coaching or counseling in support of performance management. Certified GROW coach. * Supported performance review calibrations and succession planning tasks.* Collaborated with store leaders on employee engagement strategies, interviewing skills, emotional intelligence in the workplace, goal setting, IDPs and 360 Reviews. * Championed change management during restructuring of key positions within the company. * Monitored Affirmative Action Plan for the market.* Interviewing, on-boarding assessment, turnover analysis, engagement action planning, * Focused individual leadership training. Examples: business etiquette, professional writing, goal setting, anger management and people leadership. * Partnered with district teams in support of campus and community recruiting events.* Worked within a shared services model with multiple HR business partners. ** Region's HR District Office was moved to Denver 3/2015.

Tulsa, Ok

Team Lead for Commercial Auto Lines Unit. Responsibilities included facilitating agency training and leadership workshops across a five state region, field consulting and marketing, analyzing business trends for assigned agents, underwriting commercial auto and fleet accounts and facilitating training for new agency and operations team members.* 2012 - Spent 4 months traveling a 5 state region delivering technical training to over 1500 State Farm Agents and staff resulting in the highest adoption rates in the shortest amount of time enterprise-wide and received corporate recognition on training feedback results.

Tulsa Oklahoma

Supervisory responsibilities for a team of 12 Auto Underwriting Service employees. Job responsibilities included hiring, on-boarding, training, performance reviews, quality checks, productivity analysis, team building and coaching.

Tulsa, Oklahoma Area

Tulsa, Oklahoma Area

* Responsible for strategic community outreach programs for the OK-KS Region. * Represented State Farm on community boards strategically aligned with the company's business priorities and sense of social responsibility. Examples - Citizen's Crime Commission, Safe Kids Coalition, Neighborhood Housing Development* Served as event planner for leadership workshops and events, hosting dinners for state and local politicians, and awards ceremonies.* Public spokesperson on behalf of the company at newsworthy events. Media training. * Responsible for monitoring and supporting the Key Contact network between employees, company leaders, politicians, media and community leaders. * Secured and purchased radio, TV and print advertising after disasters such as tornadoes, floods and freezes* Coordinated the company Speakers Bureau* Coordinated area donation program including budget* Drafted speeches and articles for the executive staff