Kimberly Van Tassel

Kimberly Van Tassel Email and Phone Number

Speech Analytics Manager @ Cii Systems, LLC
Kimberly Van Tassel's Location
Greater Missoula Area, United States
Kimberly Van Tassel's Contact Details

Kimberly Van Tassel work email

Kimberly Van Tassel personal email

n/a

Kimberly Van Tassel phone numbers

About Kimberly Van Tassel

10+ years call center experienceSeveral years working in speech analytics Highly motivated individual who prefers a fast-paced environment.Experience providing business analysis that includes (but not limited to) process changes, return on investment estimates and expense reduction. Specialties: Quality Assurance, Project management, Call center experience, speech analytics, & leveraging analytics and interpreting data to provide actionable business recommendations.

Kimberly Van Tassel's Current Company Details
Cii Systems, LLC

Cii Systems, Llc

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Speech Analytics Manager
Kimberly Van Tassel Work Experience Details
  • Cii Systems, Llc
    Speech Analytics Manager
    Cii Systems, Llc Jul 2023 - Present
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  • At&T
    Customer Experience Insight Manager
    At&T Jan 2017 - Jan 2023
    Missoula, Montana
    Responsible for interpreting call observation data to provide actionable insights to business leaders. These results can be used to improve performance metrics, incoming call reduction, compliance adherence and expense reduction. Leverage data to view seasonal call volume shifts and share with various VP & leadership teams. Work cross-collaboratively with other business units.
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  • Directv
    Specialist 1, Cc Application Admin
    Directv Sep 2014 - Dec 2016
    Missoula, Montana Area
    Responsible for maintaining speech analytics performance tools to maintain high precision percentages. Interpret speech analytics data and additional data to provide business leaders recommendations in which they can meet performance goals, ROI (expense reduction or increased revenue) &/or improve customer satisfaction. Work with NICE call recording system & experience working with other call recording platforms. Project management experience - redefining quality model.
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  • Directv
    Csg Analyst
    Directv Feb 2014 - Sep 2014
    Missoula, Montana Area
    Work with call center supervisors & teams to improve agent behavior performance, & provide performance trending with speech analytics tool. Audited speech analytics tools to ensure accuracy.
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  • Directv
    Quality Assurance Advisor
    Directv Jan 2013 - Feb 2014
    Missoula, Montana Area
    Reviewed agent calls from inbound call centers to ensure performance was meeting quality assurance standards.
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  • Directv
    Customer Service Representative
    Directv Aug 2010 - Jan 2013
    Missoula, Montana Area
    Handled incoming customer calls regarding technical issues, billing concerns and supervisor requests.
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Kimberly Van Tassel Skills

Speech Analytics Data Analysis Business Analytics Project Management Customer Service Retail Leadership Teamwork Cross Functional Collaborations Cross Functional Problem Solving Microsoft Office Quality Assurance Analysis Marketing Strategy Process Improvement Training Management Business Analysis Team Leadership

Kimberly Van Tassel Education Details

  • Stevensville High School
    Stevensville High School
    High School

Frequently Asked Questions about Kimberly Van Tassel

What company does Kimberly Van Tassel work for?

Kimberly Van Tassel works for Cii Systems, Llc

What is Kimberly Van Tassel's role at the current company?

Kimberly Van Tassel's current role is Speech Analytics Manager.

What is Kimberly Van Tassel's email address?

Kimberly Van Tassel's email address is kimberly.vantassel@att.eu

What is Kimberly Van Tassel's direct phone number?

Kimberly Van Tassel's direct phone number is +140624*****

What schools did Kimberly Van Tassel attend?

Kimberly Van Tassel attended Stevensville High School.

What skills is Kimberly Van Tassel known for?

Kimberly Van Tassel has skills like Speech Analytics, Data Analysis, Business Analytics, Project Management, Customer Service, Retail, Leadership, Teamwork, Cross Functional Collaborations, Cross Functional Problem Solving, Microsoft Office, Quality Assurance.

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