OVERVIEW:Account Director, 2015-Present | Account Manager, 2014-2015Created and implemented the Account Director role to strengthen Shipwire’s (acquired by Ingram Micro) account management function.Lead a team of Account Managers in handling all aspects of 7 accounts that form a multimillion-dollar revenue base. Personally communicate extensively with accounts to ensure 100% satisfaction and address any issues. Serve as a strategic business partner and expand relationships with primary contacts within accounts. Utilize key stakeholders across multiple areas (Operations, Sales, Customer Service, Finance) to meet growth and retention objectives.Engage in detailed analysis of accounts’ markets, goals, pain points, and overall requirements. Match customer needs with Ingram Micro solutions and conduct follow-up activities to review results. Research the fulfillment / shipping industry to keep up-to-date with the latest trends and best practices. Maintain proactive account management to minimize churn; continually seek opportunities for growth and expansion. Uphold flexible schedule to account for global time zones.HIGHLIGHTS:★ Grew key customer to become the largest account in the company through ongoing service, brand promotion, and relationship building efforts.★ Saved 2 accounts that were at risk of departure to a competitor. Engaged with these accounts to address their issues and position Ingram Micro as their best solution provider.★ Aided accounts in growing their businesses through increasing services they were previously utilizing with Ingram Micro, achieving dual goal of customer satisfaction and revenue gain.★ Earned “Guardian of Shipwire” Award for Customer Success.

OVERVIEW:Functioned as a key strategic account manager, working with other departments throughout the company to service accounts and attend to any issues. Managed logistics services for 2 separate Fortune 500 computer product manufacturing companies that generated 50% of the SF office’s revenues. Conducted monthly meetings for all managed accounts and delivered quarterly presentations to illustrate growth and service enhancements. HIGHLIGHTS: ★ Implemented outreach programs to facilitate new accounts and drive business growth within the company; received positive feedback regarding success of programs.★ Transitioned the Logistics department during and following merger that involved 2 major medical instrument / pharmaceutical companies.★ Recognized by supervisor for efforts.

OVERVIEW:Managed both consumer and professional accounts, including service, accounts receivable, and related activities. Supported sales representatives in opening new accounts and upgrading existing services. HIGHLIGHTS:★ Presented solutions for account management / development to senior executives, with recommendations subsequently approved and implemented to increase revenues.★ Recognized by supervisor for efforts.

OVERVIEW:Assisted customers with daily requests and inquiries. Managed and forecasted inventory for production material. Created reports for business planning, conducted production status meetings, and tracked production of products to ensure on-time deliveries to customers.

OVERVIEW:Supported the attorneys with clerical duties. Performed general office duties; which included, answering the phones, greeting the clients and filing.

OVERVIEW:Provided support to the Director. Attended and provided support at various trade shows. Implemented recycling cooperation program within southern California. Provided support for the annual Great American Clean-up.

OVERVIEW:Consulted and tracked patients interested in laser vision procedure. Created laser vision procedure monthly business strategy reports. Implemented marketing strategies for the laser vision procedure.