Kimberly Whited Email & Phone Number

Ashburn, VA, US

Fremont, California, US

Monitor project plans, project schedules, timecards, work hours, budgets, and expenditures.Create and reconcile weekly, monthly and YTD reports for billing.Coordinate with multiple teams to validate Agency temp hours for customer billing.Track actual hours against contract PO and notify Project Manager of remaining balance.Work with Project manager to.

Brambleton, Virginia, US

Tracks and manages activities of all members to include volunteer hours.Consults with Board of Directors on matters related to administrative management activities and implement administrative policies and procedure.Recommends and creates SOP and procedures for administration staff and Department.Responsible for complying with State and County policies.

Portfolio Management and Renewal Retention: Managed a $25M portfolio with 25 customers, collaborating with the sales team to develop quotes, execute renewals, and secure contract additions.Report Development: Developed quarterly business reports used by managed services and cloud service customers to understand service provided, key performance indicators.

Herndon, VA, US

Account Management, Teamwork, and Customer Loyalty Management: Managed a $1.2M portfolio with 27 customers, collaborating with support teams to increase account growth by 5% and achieve 90% renewal rate. Maintained customer satisfaction rate of 97%.Automation and Business Process Improvement: Assisted team creating automated business reporting system.

San Jose, CA, US

Customer Retention and Issue Resolution Management: Oversaw $20M distributor portfolio, responding to customer concerns, resolving issues, and collecting requirements. Served as customer advocate, achieving 98% customer satisfaction rate.Strategic Communications: Prepared and delivered daily reports to customers and senior management, facilitating.

Oslo, NO

Federal Government Contracts and Order Processing: Managed order fulfilment, processing, and billing for key customer accounts, including the federal government, Lockheed Martin, and Northrop Grumman. Processed 3,000 orders annually.Business Transformation and Order Management: Developed transformative process improvements, such as implementation of the.

San Diego, CA, US

On-site coordinator for AOL and Time Warner Cable..Counseled all customers on move process and policy allowances.Collaborated with cross-functional teams to provide insight on upcoming projects ensuring that all schedules and expectations were met 100%.Prepared weekly, semi-monthly and monthly reports for account.Audited invoices to assure 100% accuracy.

Headed up department for acquisition of a new partnership with major van lines.Oversaw administrative staff of five (5) and daily office functions.Reconciled statements, monitors claims, charge backs, tracked purchase orders and monitored all conversion account funds.Responsible for billing, finance, forecasting, budgeting and some HR duties.Provided.

Turned division goals into real profit resulting in first-year promotion to Supervisor.Directed all staffing, training and performance evaluations.Developed and managed successful sales programs, resulting in an increase of sales by 12%.Conducted statistical market analysis to determine customer needs and driving customer satisfaction.Represented company.

Lakewood Ranch, Florida, US