Kimberly Wittekind M.S. Hrd Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati, Oh

Award-Winning Site Operations Facilities Manager ✅ Lead Team of 42 ✅ Perfect 5.0 Customer Service Rating✅ SNAPSHOT:� Hired by this global facilities management group as Site Operations Manager to support 9 buildingsspanning 1.37M square feet for a Cincinnati-based, Fortune 50 CPG manufacturer. Complete oversight of all meeting services, reception, mailroom, and custodial team, including leading cross-functional team of 42 direct reports, managing $2.25M budget, new business development, and lean process improvementinitiatives.✅ SELECTED HIGHLIGHTS:� Championed first-of-its-kind garbage processing system which improved employee safety, boostedrecycling efforts, and reduced controllable expenses $22,000 annually; earned One Team Award forperformance excellence� Exceeded corporate standards earning 0.001% sanitation error rate by independent auditors afterbolstering expectations because of COVID-19� Increased customer satisfaction scores from 2.0 (of 5.0) to a perfect 5.0 rating within six months by earning client trust and consistent delivery on promises� Cultivated robust relationships with client’s counterpart and collaboratively developed QR codeverification system which eliminated manual sanitization tracking� Navigated challenges of managing hybrid union/non-union workforce realizing 95.3% retention rate✅ WHAT OTHERS SAY:� “Kim has done an outstanding job of developing business relationships. She is often able to directly reach out to each department and leverage her relationships to get urgent tasks completed.”� “Kim has often been the sounding board for rehearsal of policy changes to ensure we are thinking of all the ‘why’s’ in advance.”� “Kim is respected by her peers, and other team members for her contributions and willingness to help, when needed, for the betterment of the team.”

Cincinnati Area, Ky

✅ SNAPSHOT: 🔹 My potential isn’t limited, and my breadth of my experience can’t be limited to only 2000 characters. In addition to my in-depth human resources leadership, I was recognized by senior leadership and peers as a trusted sales partner with strong problem solving and decision-making skills.✅ SELECTED SALES LEADERSHIP HIGHLIGHTS:🔹 Provided leadership, vision, and direction to a team of over 40 associates in 7 stores to achieve corporate sales targets, increase ancillary sales, and drive customer services – ranked #1 (of 8) in several KPIs including sales, yield, and bundled services; earned 6 quarterly awards for performance excellence since 2017 – increased YOY sales 8%🔹 Developed a customer-first mentality, aggressively coached and mentored team members on customer service best practices and establishing SMART goals – earned Culture of Excellence Award for a 97% mystery shop average 🔹Designed and implemented a robust training program for all new sales leaders that zeroed in on effective communication with customers, best-in-class customer service, and upselling 🔹Chosen as a charter member of the Visit with Purpose committee to define corporate strategy and roadmap development aligning consistency in the consumer experience from coast-to-coast🔹Designed and implemented a robust training program for all new sales leaders that zeroed in on effective communication with customers, best-in-class customer service, and upselling ✅ EXECUTIVE STRENGTHS:Strategic Planning and Execution | Human Capital Development | Corporate Communications | Operational Leadership | Program Development | New Store Openings | Benefits Administration | Budget Management | Talent Acquisition | Risk Assessment | Performance Management | Grievance Management | Change Management | Organizational Design | Dispute Resolutions | Sales Training

Cincinnati Area, Ky

✅ SNAPSHOT: 🔹 In 2016, I was promoted into a new role as the Retail Sales Area Manager where I managed the day-to-day operations of 7 retail units, including talent acquisition, training, performance management, sales training, merchandising, inventory management, budget oversight, human resources, and community relations. ✅ SELECTED HUMAN RESOURCES HIGHLIGHTS:🔹 Boosted talent acquisition initiatives that pinpointed top performers, including encouraging collaboration with store leadership – cut market-wide turnover to 8% even in the face of disruptions caused by corporate mergers🔹 Supported senior leadership as a direct resource for succession planning and organizational design, providing insights on the available talent pool and actively maintaining development plans for all store leadership🔹 Created and implemented market-wide training and onboarding checklists for new hires that establishing consistency in processes and mitigated risk – recognized for 2 consecutive years with 100% compliance audit scores🔹 Administered annual open enrollment benefits procedures to a team of over 40 including leading group meeting highlighting changes to insurance programs, 401K plans, and supplemental benefitsInvestigated and resolved employee grievances in a non-union environment, including sexual harassment and discrimination claims🔹 Provided in-depth insights to senior leadership on various HR issues including talent acquisition, performance coaching, compensation structures, FMLA, ADA, and EEOC🔹 Coached and mentored team members on effective sales tactics, employee development, budget management, and basic store operations – promoted 5 subordinates into leadership roles 🔹Chosen as a charter member of the Visit with Purpose committee to define corporate strategy and roadmap development aligning consistency in the consumer experience from coast-to-coast👉 For additional position highlights, please see below

Cincinnati Area, Ky

✅ SNAPSHOT: 🔹After 5 years in a Sales Specialist/Regional Trainer role, I was promoted to a Store Manager where I managed the day-to-day operations of 2 retail stores simultaneously leading a team of 14. Direct oversight of all customer service, sales, sales training, merchandising, in-store marketing, human resources, talent acquisition, and problem resolution ✅ SELECTED HIGHLIGHTS:🔹Identified area of opportunity in sales and campaign usage and created a focus on ancillary sales to drive new revenue streams – led the region in Intelligent Home security sales accounting for 72% of market revenue 🔹Facilitated RPRO sales training for all new hires to boost retention and drive sales – earned a 100% certification rate 🔹Streamlined inventory count procedure through development of a count sheet that aligned with inventory software – slashed labor costs 75%🔹Retrained staff on underutilized Q-matic customer queuing software that streamline store operations and improved the customer experience – boosted customer serviced percentage from 29% to 89% within 60 days🔹Hand-selected to build out a new district trainer role from scratch to lead week-long one-on-one cash handling and customer service training for new associates ✅ WHAT OTHERS SAY:👉 “Kim has done an outstanding job of developing business relationships. She is often able to directly reach out to each department and leverage her relationships to get urgent tasks completed.”👉 “Kim has often been the sounding board for rehearsal of policy changes to ensure we are thinking of all the ‘why’s’ in advance.”👉 “Kim is respected by her peers, and other team members for her contributions and willingness to help, when needed, for the betterment of the team.”✅ EARLY CAREER PATH:🔹 Lead Retail Sales Specialist, 2009 – 2014 🔹 Retail Sales Representative, 2001 – 2009

Master Of Science - Ms, Human Resources Development

Bachelor'S Degree, Organizational Leadership

Associate'S Degree, Small Business Administration/Management