• Provide supervisory oversight of a staff of five (5) Social Service Administrators housed in different offices, each with unique roles and responsibilities and varying levels of experience. • Represent DMMA on various committees and work groups as needed.• Conduct analysis of new and revised federal and state regulations to determine the potential impact for DMMA. • Represent DMMA at Legislative Committee meetings and hearings.• Research various proposed and/or required initiatives, as directed by DMMA Administration, and draft reports detailing findings, recommendations, etc. as indicated by the subject matter.• Research and respond to various high-level policy-related inquiries (eligibility, program, provider, etc.).• Participate in calls, meetings, webinars and work groups involving initiatives, regulations, and subjects of interest to and/or directly affecting DMMA, as needed.• Facilitate work groups relating to various agency initiatives, as directed by Administration.• Draft policy-related communications for both internal and external distribution, tailoring content and messaging for the target audience.

• Managed the Administrative Procedures Act (APA) process for the Division of Medicaid and Medical Assistance (DMMA) and the Division of Social Services (DSS).• Maintained Title XIX (Medicaid) and Title XX I (CHIP) Manuals.• Represented DMMA in matters relating to the Delaware Register of Regulations and the Delaware Administrative Code, including reviewing documents filed for the Delaware Register to ensure they contain all required information in accordance with the APA.• Coordinated with multiple parties, such as the Chief of Policy, Planning, and Quality, the Chief of Financial Management, the Deputy Director of the Division of Developmental Disabilities, and other subject matter experts to develop language for Delaware’s Medicaid State Plan (the State Plan) and the Delaware Social Services Manual (DSSM). • Act as liaison with CMS to ensure compliance with Medicaid regulations.• Research and analyze federal and state regulations, guidance from the Centers for Medicaid and Medicare Services (CMS), the Social Security Act, and other regulatory guidance to provide direction regarding issues affecting programs and policies, as well as ensure that the Department of Health and Social Services (DHSS), and its Divisions, have the appropriate statutory authority to implement desired regulations, policies, and program changes.• Project managed the implementation of the Managed Care Final Rule for DMMA. This includes coordinating fourteen (14) work streams that oversee the implementation of different sections of the Final Rule, assisting with the development of work plans and other project management tools for the work streams, leading the Final Rule Steering Committee that oversees the work of the various work streams, and holding a bi-weekly meeting with the Final Rule implementation team that oversees all aspects of the Final Rule Implementation Project.

•Plan and establish training priorities and implement strategic initiatives for the Justice of the Peace (JP) Court.•Develop and implement training programs, inclusive of curricula, syllabus, and materials; such as the Basic Clerical Education (BCE) Program for the JP Court’s Judicial Case Processor (JCP). The BCE Program is an eight-week foundation building course consisting of classroom, on-line, and one-on-one training. The course also includes interactive activities, interviews, and field trips. •Developed and implemented the first state-wide Annual JCP Conference.•Use instructional technology such as smart boards, interactive PowerPoint presentations, and on-line learning.•Provide oversight for the Learning Management System. •Assists Court Manager and Supervisors in developing facilitation and training skills to implement in their courts.•Meet with Subject Matter Experts (SMEs) to identify and work on training priorities.•Develop and maintain a training matrix outlining each position in the JP Court, each training class/requirement, the time frame each position needs to receive the training from the date of hire, how frequently the requirement needs to be met, the type of training (ie. computer-based, in-class, etc.), and the training provider.•Develop training materials such as the Criminal Training Checklist and department/court specific tools for tracking individual staff training.•Review and perform statistical analysis and interpretation of collected data, such as the Judicial Information Center (JIC) Helpdesk report. Identify and make recommendations for correcting problems.•Update various reports, such as capias validations, bail, police prosecutions, etc., and perform analysis as needed.•Act as the JP Courts Information Security Officer (ISO). This includes getting access for new employees, terminating access for employees that leave, resetting passwords to certain systems, and processing other various technological requests.

• Work with designated Principle Investigator’s (PIs) to process and coordinate grant solicitation information and sponsor requirements.• Collect, review, and synthesize proposal information including budget justification, certifications, and completed budget. Make recommendations as appropriate.• Recommend matching funds sources.• Act as liaison between PIs and the Research Office on any proposal issues.• Collaborate with PIs to develop competitive proposals and assist in securing independent funding for projects. • Coordinate and submit complete proposal packages to the Research Office using Cayuse or other appropriate programs.• Meet with departmental administrators and PIs to provide expertise and leadership on grants/contracts processing and administration, as well as to resolve procedural problems.• Assist in setting-up new awards.• Develop portfolios for PIs each month. This involves collecting and analyzing data for each purpose prior to presenting the reports to the PIs.• Process various contract and grants requests, such as re-budgeting and no-cost extension requests.• Coordinate spending projections.• Review effort reporting, cost share/match documentation, and verify overhead return.• Review reconciled statements for compliance in areas of unallowable charges.• Oversee multiple grant budgets.• Oversee close-out process.• Ensure that all required documentation is provided to the University Research Office.• Ensure that equipment and fabrication expenses are tracked and capitalized.• Assist in complying with audit requests from the Research Office and University and outside auditing organizations.

•Supervise, train, and evaluate staff.•Review correspondence, reports, and other material with appropriate personnel.•Conduct staff meetings.•Resolve operational difficulties experienced by subordinate staff through discussions with appropriate authorities •Develop effective working relationships with members of various community groups and public and private agencies related to the delivery of Services.•Analyze the current operation and structure of various programs, divisions, and branches recommending more cost effective options.•Compile information, prepare formal reports, and make written and oral presentations.•Prepare and present recommendations and findings to Executive Management.•Analyze the overall short and long term financial impact of organizational changes.•Conduct research and studies of similar organizations and services to identify and recommend alternative organizational structures and methods of providing services.•Complete comprehensive systems and business process analysis.•Manage and coordinate all technology projects for the Child Welfare Services (CWS) Department.•Manage the Requests for Proposal (RFP) Process for the CWS Department. This includes writing RFP’s, ensuring all legal procedures are followed, and developing rating criteria and tools for awarding proposals.•Manage the Child Welfare contracts process, inclusive of drafting scopes of work, developing outcome measures, monitoring outcomes, invoicing, and budgeting.•Manage programs, contracts, and vendor relationships.•Develop and implement policy and procedures, and organizing training.•Manage State and Federal funding streams ensuring appropriate use of funds and proper documentation regarding spending and services provided with funds.•Manage complex budgets encompassing over 15 programs and provide reports to Executive Management.•Coordinate press releases with the HHSA Media Specialist and various publications.•Project Manage a variety of special projects.

• Maintained an average of 125% of quota.• Attended networking events culminating in new client acquisitions.• Maintained and grew existing client relationships.• Developed a vertical marketing plan for the financial industry. This involved cultivating relationships with an existing client base and generating net new clients in the financial industry.

• Achieved and surpassed sales quota consistently.• Managed partner relationships in order to generate sales leads.• Managed existing client relationships to ensure future business.• Monitored and reported sales volume, financial and business transactions.• Led a cross-functional team with representatives from customer service, IT, and logistics. This involved providing timely and effective support to key accounts.• Prepared written status reports for upper management.

• Maintained an average of 110% of quota.• Advanced from Sales Executive to Senior Sales Executive with-in 5 months.• Trained, supervised and mentored 5 sales representatives.• Motivated staff to meet and exceed established sales goals and objectives by developing effective sales incentives.• Attended networking groups to develop relationships and new business.