Kimber Nelson Email & Phone Number

Draper, UT, US

• Onboarding Clients & Initial Solution Development. Client consultation including onboarding, support, and advice for customers on implementing and achieving success with their Learning Pool services (metrics: 95%.
• Helped customers to develop key solution competencies by partnering to build and deliver technical solutions within their timescale.
• Collaborated with Account Managers to develop a phased consultancy plan for the rollout of any further functionality related to long-term solution requirements, adding Value to the Customer Lifecycle by identifying.
• Assist customers with all product-based consultancy and advice on new projects, ongoing usage, or upgrades in product levels by leading conference calls and webinars, managing multiple projects, and meeting deadlines.
• Active member of the Diversity and Inclusion team.

• Certified Professional Coach specializing in Mental Fitness and ADHD / Executive Function challenges with over 10 years of experience working with Adults with ADHD and Non-ADHD Partners privately or in group coaching.
• Coached 100+ clients to actively and consciously create change in their lives through the use of self-directed action items, accountability, and personalized goal-setting.
• Improved client results by customizing coaching for each individual based on their strengths and challenges, integrating Mental Fitness and tactical action-oriented goals with accountability.
• Prompted clients to take action, resulting in improvements to their time management and meeting their goals, including: one client increased sales by 30%, another client found a new job in 3 months instead of 1 year.
• Establish trusting, supportive, and collaborative coaching relationships that move clients forward into creating new life-long healthy habits by listening to clients’ needs, summarizing key insights, and facilitating.
• Led clients through a 6-week Mental Fitness Coaching Program, focusing on a growth mindset, self-determination, and productivity, raising their levels of self-esteem, self-confidence, and motivation by 30%.

Las Vegas, Nevada Area

Responsible for successfully managing client accounts for boutique Amazon Advertising agency that helps brands and manufacturers maximize their revenue, profit and brand control on marketplaces like Amazon. Charged with ensuring clients received excellent support and gained immense value, leading to satisfaction and retention.- Deep understanding of how.

Las Vegas, Nevada Area

• Responsible for successful onboarding and training of new Early Education Enterprise and MidMarket clients on a full suite of technology solutions. Charged with ensuring clients received excellent support and gained.
• Onboarded and implemented new clients. Improved time to value by 18% with a redesigned onboarding process.
• Drove customer adoption and success, managed around $1.4 ARR with a mixed book of 70-80 accounts.
• Built and maintained strong relationships with multiple contacts within the assigned customer base while maintaining a deep understanding of the product and customized strategic success plans with the most relevant.
• Delivered and led customer training, technical support, and feature implementation to expedite issue resolution, resulting in 4x increase in customer satisfaction.
• Gathered, analyzed, and disseminated customer data and VOC feedback by performing surveys, and sending out emails to gather customer feedback, then analyzed the data and provided a summary to senior leaders.

Las Vegas, Nevada Area

• Leveraged certified professional coaching skills and student education coaching subject matter expertise to train new coaches on core and advanced coaching skills, increasing new coach competency by 15%.
• Improved the training of more than 150 student coaches by teaching the core coaching skills: active listening, powerful questioning, direct communication, creating awareness, designing actions, planning, goal setting.
• Integrated Adult learning best practices: role playing with real time feedback, engaging in real life scenarios and emphasizing real world application through homework and group discussion, to increase the student's.
• Demonstrated mastery of training skills by successfully training and coaching new coaches, who in turn have successfully coached students.

Las Vegas, Nevada Area

Successfully promoted student coach training programs and contributed to multiple aspects of the business including marketing content, website management, webinar creation, and presentation and training.- Formulated creative marketing concepts- Created blog content and email marketing campaigns- Thoughtfully managed the corporate Social media platforms to.

Eagle Mountain, Utah

Directed implementation of SaaS service for new clients and provided comprehensive ongoing training to customers, driving user adoption and ensuring a value return through optimized recruiting processes. - Onboarding and training of new SaaS clients- Follow up training and account management to ensure clients effectively using the software- Up-selling of.

Orem, Utah

• Coached and managed teams of Customer Service and Sales supervisors for 10+ years on high volume projects with up to 200 in-house and remote in-direct reports. Analyzed call center and staff performance and implement.
• Spearheaded the creation and implementation of soft skills training curriculum for over 200 customer service and sales agents, which increased resolution rates from 80% to 90% in the first six months.
• Consistent leader of AHT, First Call Resolution and CSAT SLAs with results 4% above Enterprise average.
• Created and presented new-hire, ongoing, and leadership development training sessions on topics such as customer satisfaction soft skills, new product launches and sales techniques on a variety of Enterprise Fortune.
• Led a Six Sigma project to reduce attrition, reducing attrition from a 20% run rate to 6% by the end of the project.
• Proven ability to manage and motivate teams, build consensus, develop and execute strategic plans, and drive change utilizing strategies similar to ADKAR and CLARC Prosci change management concepts.

Master Certification In Internet Marketing + Advanced Certifications, Internet Marketing

Advanced: Social Media, Search Engine Marketing, Web Analytics, Email Marketing, Affiliate Marketing, Mobile Marketing

Cpc Certification, Professional Coach

Bachelor Of Science, Business Marketing

Adhd Student Coach Certification, Adhd Student Coach