Kim Bloom Email & Phone Number

Columbus, Ohio Area

The role of Customer Service Coordinator is an important one at Residential Finance as it directly impacts the company's most valued assets- our talented employees and our wonderful customers. In this position Kim works closely with every department at Residential Finance and with loan customers to not only triage issues but develop proactive customer service practices and change processes that transform the company into an industry trendsetter and leader in customer service. With this in… Show more The role of Customer Service Coordinator is an important one at Residential Finance as it directly impacts the company's most valued assets- our talented employees and our wonderful customers. In this position Kim works closely with every department at Residential Finance and with loan customers to not only triage issues but develop proactive customer service practices and change processes that transform the company into an industry trendsetter and leader in customer service. With this in mind the position must be handled with a consistently high level of concern and courtesy in meeting the needs of our customers, both internal and external, while maintaining a high degree of professionalism.As the Customer Service Coordinator Kim works directly with the VP of Legal & Corporate Counsel as well as with various individuals in management and all RFC employees to address any Better Business Bureau, CFPB and/or state agency complaints of a customer service nature. The position of Customer Service Coordinator provides an opportunity to set the style, tone, and voice for the customer experience.★ Assist in resolving funding issues between Residential Finance and various title companies.★ Assist in resolving issues between the customer and various HOI companies and taxing districts.★ Assist in any collection account efforts for Residential Finance for various monies owed.★ Assist with the reporting for Customer Service and Testimonials.★ Quarterly training on the items/issues/omissions identified on the Customer Satisfaction Survey Results and Social Media Responses.★ Respond to customer inquiries and provide management with recommendations.★ Maintain “Excellent” ratings from department managers in the areas of Communication and Attitude.★ New hire training and continuing education on Customer Service best practices.★ Work with internal departments to develop/revise a complaint handling process, escalation rules, disciplinary process, and reporting. Show less

Founded in 1997, Residential Finance Corporation (RFC) (www.residentialfinance.com) offers homeowners and homebuyers, nationwide, a wide range of home mortgage loan options, including special lower-rate government insured FHA and VA loans, residential mortgage loans, jumbo mortgage loans, and reverse mortgages. headquartered in Columbus, Ohio RFC has numerous branches throughout the country.As a licensed mortgage loan officer, Kim Bloom helps customers of Residential Finance get a… Show more Founded in 1997, Residential Finance Corporation (RFC) (www.residentialfinance.com) offers homeowners and homebuyers, nationwide, a wide range of home mortgage loan options, including special lower-rate government insured FHA and VA loans, residential mortgage loans, jumbo mortgage loans, and reverse mortgages. headquartered in Columbus, Ohio RFC has numerous branches throughout the country.As a licensed mortgage loan officer, Kim Bloom helps customers of Residential Finance get a great mortgage rate and personalize service during the mortgage loan process. Kim Bloom has received numerous customer testimonials for exceptional customer service, professionalism, and expertise.★ Work with Clients to identify their financial goals and market products to help applicant in reaching these goals.★ Educate Customers on the different types of loans and credit options available, as well as the terms of those services.★ Stay abreast of new type of loans and other financial services/products to better meet customers' needs.★ Analyze applicant's financial status, credit and property evaluations to determine the feasibility of granting loans.★ Obtain information for loan applications and answer borrower's questions regarding the loan process.★ Obtain and compile copies of loan applicant's credit histories, corporate financial statements, and other financial information.★ Comply with SAFE Act requirements relative to federal and state licensing standards.★ Review loan agreements for completeness and accuracy.★ Confer with underwriters to aid in resolving mortgage application problems★ Review and update credit and loan files. Show less

Westerville, Ohio

Since 1984, NAC (National Auto Care) has been developing innovative, value-based aftermarket products and competitive service agreement programs for automotive, powersports, and recreational vehicles.(www.nacsolutions.com)As a Client Relations Representative Kim Bloom provided training to agents and dealership personnel to ensure product knowledge in order to enhance selling opportunities. By researching and documenting issues and problems she was able to supply support and aid in quick… Show more Since 1984, NAC (National Auto Care) has been developing innovative, value-based aftermarket products and competitive service agreement programs for automotive, powersports, and recreational vehicles.(www.nacsolutions.com)As a Client Relations Representative Kim Bloom provided training to agents and dealership personnel to ensure product knowledge in order to enhance selling opportunities. By researching and documenting issues and problems she was able to supply support and aid in quick responses to the client.★ Provide training to agents and dealership personnel to ensure product knowledge in order to enhance selling opportunities.★ Provide excellent communication to clients.★ Provide client services by researching and documenting issues and problems; providing response to client; measuring and insuring results.★ Support marketing objectives by developing standard marketing and installation plans for use in call packages.★ Provide competitive and market analysis when needed.★ Resolve and prevent problems by researching and documenting issues and problems; providing quick and accurate response to the client.★ Maintain client data integrity by determining marketing and installation plans; communicating data to and obtaining support and approvals from areas.★ Establish internal relationships with each department to provide necessary support when issues arise.★ Stay current with professional state-of-the-art practices.★ Contribute to team effort by accomplishing related results as needed.★ Overcome technical and business objectives of prospective clients.★ Assist underwriting in the handling of pending documentation for their agents/dealers. Show less

Delaware, Ohio

Kim Bloom gained invaluable business experience through her years at Carriage Towne CDJ. She credits her mentors at the dealership for allowing her to grow and gain the knowledge necessary to move on to other business opportunities.★ Daily supervision of office staff of 8-10 employees.★ Responsible for Human Resources including interviewing, testing, training and maintaining employee files.★ Research and maintain employee benefits including health, dental and investment… Show more Kim Bloom gained invaluable business experience through her years at Carriage Towne CDJ. She credits her mentors at the dealership for allowing her to grow and gain the knowledge necessary to move on to other business opportunities.★ Daily supervision of office staff of 8-10 employees.★ Responsible for Human Resources including interviewing, testing, training and maintaining employee files.★ Research and maintain employee benefits including health, dental and investment plans.★ Payroll★ Responsible for all accounting functions which directly affect the daily operation of the dealership.★ Develop and coordinate internal processes for each department.★ Negotiate Vendor Contracts★ Prepare and analyze monthly and year- end financial statements.★ Work closely with other department mangers to ensure a safe environment for all employees and customers.★ Coordinated all social and community activities of the dealership. Show less

Bachelor Of Arts (B.A.), Speech, Theater And Allied Arts

Education record