Kim B. Email and Phone Number

Collaborated and served as a primary liaison for more than 200 Sales Representatives, Legal Counsel, Client Support Representatives, Access Management, Carrier Relations and Billing Teams (worldwide), to address revenue protection issues related to early termination of contracts for Enterprise and Carrier customers. Reviewed and analyzed contracts to identify and enforce terms related to Minimum Usage Guarantees and Early Termination Liability. Established reporting mechanisms to alert Sales… Show more Collaborated and served as a primary liaison for more than 200 Sales Representatives, Legal Counsel, Client Support Representatives, Access Management, Carrier Relations and Billing Teams (worldwide), to address revenue protection issues related to early termination of contracts for Enterprise and Carrier customers. Reviewed and analyzed contracts to identify and enforce terms related to Minimum Usage Guarantees and Early Termination Liability. Established reporting mechanisms to alert Sales and Client Services of applicable contract terms and penalties. Developed forecasts and prepared reports for finance executives and senior management. Created SharePoint site for internal users for accessing information and necessary forms related to Early Termination Liability and Minimum Usage. Show less

Supervised three teams responsible for Client Services, Operational Support, and Sales Engineering for the Partner & Master Agent community. Partnered with various internal departments to drive ongoing process improvement to allow for continuous growth of the Channel. Collaborated with Product Management and pricing departments to develop and deploy pricing strategies. Project Management lead for Partner and Master Agent online tools such as the Partner Extranet. Point of escalation for… Show more Supervised three teams responsible for Client Services, Operational Support, and Sales Engineering for the Partner & Master Agent community. Partnered with various internal departments to drive ongoing process improvement to allow for continuous growth of the Channel. Collaborated with Product Management and pricing departments to develop and deploy pricing strategies. Project Management lead for Partner and Master Agent online tools such as the Partner Extranet. Point of escalation for account relations/customer satisfaction situations for Partners/Master Agents and their end-using customers. Show less

Supervised team of 11 Direct Reports. Implemented customer loyalty strategies that achieved aggressive revenue retention goals. Oversaw all account issues involving account conversions, contract negotiations and implementation of Partner/Master Agent Contracts. Collaborated with Sales Engineers, General Managers of Sales and Area Vice Presidents to develop and implement market growth plans.

Led team of 6 Account Managers marketing telecommunications solutions to business customers in a defined geographic territory.

Joined Frontier Corporation in Account Manager role and rapidly advanced, based on outstanding performance. Consistently met or exceeded revenue goals and received three President’s Awards. Gained broad-based knowledge of company offerings and various customer bases.