‣ We deliver engaging presentations to empower students, parents, and all members of the community to create safe environments for their schools and families. ‣ We also offer professional courses for law enforcement, educators, and counselors to help prevent and respond to online crimes, bullying, teen drug abuse, and assessing threats.

‣ Responsible for large ticket sales items including computers, electronics, TV's, and high end jewelry requiring in-depth product knowledge, excellent communication and interpersonal skills, and strong sales aptitude.‣ Consistent achievement of sales and service metrics and have received commendation from RVP on two occasions within past 12 months

‣ Greet and assist members with product questions, stock and clean department, and facilitate online orders for members while maintaining customer satisfaction and increasing company sales and membership accounts

‣ Consulted with 50+ service-based businesses (under 50 employees) from startup to scaling in 10 states and 3 countries over 4 years; (primary industries include mental health, athlete and student advocacy, coaching and consulting, and sports marketing)‣ Facilitated a 15 – 25% increase in profit margins over two years to optimize service delivery for efficiency, reduce turnover and associated costs with client via pricing strategies and KPI’s ‣ Analyzed sales and employee data with C-Suite executives to complete fiscal forecasting, including reviewing year-over-year (YOY) profit and loss (P&L) statements, service pricing, employee headcount, and retention rates.‣ Composed operations manuals detailing organizational hierarchy, contractors, and standard operating procedures (SOPs) for employee documentation, contracting, and onboarding‣ Improved customer lifetime value (CLV) by implementing quality assurance checks, employee recognition incentive programs, and customer incentives with clients‣ Assisted clients in identifying and mitigating operational risks through regular risk assessments, mapping out the sources, causes, and potential impacts; develop business continuity and disaster recovery plans to ensure operational resilience.‣ Boosted client’s employee retention rate by 20% by leveraging a proprietary 7-step process to improve hiring, onboarding, and training to create a more intentional hiring practice and help the CEO become a more effective communicator with her employees

‣ Built the sales team from 0 to 8 direct reports ‣ Together, we grew the company from $0 to $300k in sales annually within 5 years ‣ Maintained a Top 1% employee retention ranking based on national industry standards, with an average retention rate of 5 years, by standardizing onboarding, instituting strategic internal communications, and offering competitive incentive packages.‣ Named a Top 20 Cleaning Company in Region by Expertise Magazine for 3 years and earned a consistent A+ rating from the Better Business Bureau (BBB).‣ Developed a proprietary 7-step hiring process designed to select, onboard, and train top talent‣ Secured a service mark, a trademark for services, and a form of intellectual property (IP) protection from the United States Patent and Trademark Office (USPTO) ‣ Facilitated a successful acquisition in 2020 by partnering with CPA’s, Business Brokers, Attorneys, and CFP’s to determine the company valuation, asking price, performing due diligence, courting buyers, and reviewing and analyzing bids.‣ Implemented systems, optimized business operations, instituted employee check-ins, and established feedback loops to effectively and efficiently run the business remotely for 3 years.

‣ Provided outsourced payroll, HR, and benefits solutions for small to midsize businesses by building and maintaining a network of 120+ financial, legal, and insurance professionals.‣ Acquired 90+ clients in 1 fiscal year, leading system integration, client onboarding and training, document collection, payroll tax reports analysis, and opening payroll bank accounts to perform payroll filings, tax reporting, and payments.‣ Achieved a top 20% ranking within the company for 3 consecutive years by exceeding client acquisition, referral conversion, add-on and upgrade, and customer lifetime value targets.