Kimberly Brady, M.A. Email & Phone Number

Ladera Ranch, California, US

• We deliver engaging presentations to empower students, parents, and all members of the community to create safe environments for their schools and families.
• We also offer professional courses for law enforcement, educators, and counselors to help prevent and respond to online crimes, bullying, teen drug abuse, and assessing threats.

Seattle, WA, US

• Responsible for large ticket sales items including computers, electronics, TV's, and high end jewelry requiring in-depth product knowledge, excellent communication and interpersonal skills, and strong sales aptitude.
• Consistent achievement of sales and service metrics and have received commendation from RVP on two occasions within past 12 months

Seattle, WA, US

• Greet and assist members with product questions, stock and clean department, and facilitate online orders for members while maintaining customer satisfaction and increasing company sales and membership accounts

• Consulted with 50+ service-based businesses (under 50 employees) from startup to scaling in 10 states and 3 countries over 4 years; (primary industries include mental health, athlete and student advocacy, coaching and.
• Facilitated a 15 – 25% increase in profit margins over two years to optimize service delivery for efficiency, reduce turnover and associated costs with client via pricing strategies and KPI’s
• Analyzed sales and employee data with C-Suite executives to complete fiscal forecasting, including reviewing year-over-year (YOY) profit and loss (P&L) statements, service pricing, employee headcount, and retention.
• Composed operations manuals detailing organizational hierarchy, contractors, and standard operating procedures (SOPs) for employee documentation, contracting, and onboarding
• Improved customer lifetime value (CLV) by implementing quality assurance checks, employee recognition incentive programs, and customer incentives with clients
• Assisted clients in identifying and mitigating operational risks through regular risk assessments, mapping out the sources, causes, and potential impacts; develop business continuity and disaster recovery plans to.

• Built the sales team from 0 to 8 direct reports
• Together, we grew the company from $0 to $300k in sales annually within 5 years
• Maintained a Top 1% employee retention ranking based on national industry standards, with an average retention rate of 5 years, by standardizing onboarding, instituting strategic internal communications, and offering.
• Named a Top 20 Cleaning Company in Region by Expertise Magazine for 3 years and earned a consistent A+ rating from the Better Business Bureau (BBB).
• Developed a proprietary 7-step hiring process designed to select, onboard, and train top talent
• Secured a service mark, a trademark for services, and a form of intellectual property (IP) protection from the United States Patent and Trademark Office (USPTO)

Rochester, NY, US

• Provided outsourced payroll, HR, and benefits solutions for small to midsize businesses by building and maintaining a network of 120+ financial, legal, and insurance professionals.
• Acquired 90+ clients in 1 fiscal year, leading system integration, client onboarding and training, document collection, payroll tax reports analysis, and opening payroll bank accounts to perform payroll filings, tax.
• Achieved a top 20% ranking within the company for 3 consecutive years by exceeding client acquisition, referral conversion, add-on and upgrade, and customer lifetime value targets.

Master Of Arts - Ma, Community Agency Counseling With A Specialty In Marital And Family Therapy

Bachelor Of Arts - Ba, Psychology With A Minor In African American Studies