Kim Bullock

Kim Bullock Email and Phone Number

Boston, MA, US
Kim Bullock's Location
Greater Boston, United States, United States
About Kim Bullock

I am a Product and Program leader delivering best in class technology and customer experiences across various industries including financial services, retail, and healthcare. I am an Agile practitioner with CSPO and CSM designations.I lead technical and product teams by supporting each person's development and career goals. I work with teams to develop and maintain close relationships with key stakeholders. I encourage open and honest communication within and between teams. We strive to deliver the best customer experience for our customers and end users. Over the years, people on my teams have said that I am an excellent listener and allow them the freedom to explore solutions and make their own decisions when faced with difficult trade-off choices. Searching for my next role helping companies deliver amazing customer experiences. Specialties: • Digital Experience• Leading People • Agile Practice• Product Management• Relationship Management• Communication• Program ManagementTechnical Skills: • Jira• Confluence• MicroStrategy• Tableau• Microsoft Office• Trello• Miro• LucidChart• GSuite

Kim Bullock's Current Company Details
Lovelane Special Needs Horseback Riding Program

Lovelane Special Needs Horseback Riding Program

View
Volunteer Staff
Boston, MA, US
Website:
lovelane.org
Employees:
23
Kim Bullock Work Experience Details
  • Lovelane Special Needs Horseback Riding Program
    Volunteer Staff
    Lovelane Special Needs Horseback Riding Program
    Boston, Ma, Us
  • Optum
    Director Of Client Experience
    Optum Jul 2024 - Present
    Eden Prairie , Mn, Us
    I work with a wonderful team of people to deliver a best in class client experience.
  • Optum
    Director Of Client Experience
    Optum Jul 2024 - Jul 2024
    Eden Prairie , Mn, Us
  • Lovelane Special Needs Horseback Riding Program
    Volunteer Staff
    Lovelane Special Needs Horseback Riding Program 2007 - Jul 2024
    Lincoln, Ma, Us
    I help to staff volunteer shifts while searching for my next full time role in Product Management and Leadership.
  • Massmutual
    Digital Product Lead
    Massmutual Oct 2018 - Jun 2023
    Springfield, Massachusetts, Us
    Until June 2023, I led web-related efforts on MassMutual.com for MM Funds, eDelivery, Annuity products, Pension Risk Transfer, MassMutual Strategic Distribution, MUNIGIC, and BOLI/COLI products. Leading 5 amazing squads of agile scrum teams to support the development of current and future web applications. My teams included full stack developers, QA testers, Scrum Experts, Business Analysts and Product Owners.
  • Empower Retirement
    Product Management - Customer Experience
    Empower Retirement Oct 2016 - Feb 2018
    Greenwood Village, Co, Us
    Managing the participant experience Product team to deliver a best in class experience across all channels. Representing Empower Product in all Advisory and Managed Account product/technology builds and enhancements. Collaborating across the functional groups to continually improve the participant website. Driving efforts to measure all aspects of participant satisfaction and web usage.
  • Processunity, Inc.
    Solution Architect
    Processunity, Inc. May 2014 - Oct 2016
    Concord, Ma, Us
    Responsible for the management of all Defined Contribution Retirement and Health & Benefits clients and their product catalogs. Assist clients with software implementation and guide customers to using best practices within our SaaS, cloud-based platform. Currently working with 4 of the top 10 Defined Contribution recordkeepers to define their product offering and determine their best practice products and services. Responsible for client satisfaction, account growth, cross-selling of additional products, and driving new platform enhancements. Consulting with clients to gather future enhancement requirements and updating them on future product releases.
  • Bullock'S Nursing Service
    General Manager
    Bullock'S Nursing Service Apr 2011 - May 2014
    General manager for the company. Manage weekly payroll and billing for 30 clients and 60 employees. Manage staff of nurses and aides. Responsible for all recruiting efforts for medical and non-medical staff. Develop and deliver marketing strategy to drive new business. Streamline processes via new technology installations. Manage taxes and health plan information for all employees. Develop and enhance recruiting standards and practices. Create new Retirement Plan for employees and drive participation.
  • Bridgepoint Group, Llc
    Consultant
    Bridgepoint Group, Llc Oct 2011 - Apr 2014
    Presentation development, Powerpoint formatting, competitive research, business analysis.
  • New York Life Investment Management Llc
    Vice President Of Product Management
    New York Life Investment Management Llc Aug 2009 - Apr 2011
    New York, New York, Us
    Responsible for maintaining and enhancing all Defined Contribution products for Retirement Plan Services division. Actively monitored trends in advice usage, managed account adoption, and rollover activity. Streamlined communication materials to drive product adoption and reduce ongoing expenses. Managed business strategy and implementation of Retirement Data Warehouse technology (Microstrategy). Managed the Morningstar vendor-relationship for advice and managed account products and TD Ameritrade vendor-relationship for self-directed brokerage product. Program managed the implementation of the DOL fee disclosure regulations including finalizing all requirements.
  • Fidelity Investments
    Vice President Of Product Management
    Fidelity Investments Nov 2006 - Aug 2009
    Boston, Ma, Us
    Managed Rollover IRA product team including technology enhancements, strategic planning, web strategy and service model development. Responsible for technology portfolio of more than $10M over two years including multi year projects to drive new revenue, reduce operational costs, and improve the customer experience.
  • Fidelity Investments
    Vp - Strategic Business Solutions
    Fidelity Investments Nov 2004 - Nov 2006
    Boston, Ma, Us
    Introduced and delivered defined contribution product and service enhancements to Fortune 500 clients. Developed fit criteria for new and existing defined contribution clients, developed plan benchmarking presentations and delivered results directly to plan sponsors. Worked in cross-functional teams to develop a standard schedule of services for all new and existing 401(k) clients.

Kim Bullock Skills

Retirement Financial Services Crm Strategy Leadership Relationship Management Product Management Strategic Planning 401k Program Management Customer Service Management Long Term Care Series 7 Microsoft Excel Business Development Elder Care Series 63 401 Retirement Savings Plans Powerpoint Customer Relationship Management Defined Contribution Mutual Funds Retirement Plan Consulting Digital Strategy Business Intelligence Financial Guidance Digital Marketing Customer Relations 401k Rollovers 403 B Data Warehousing Data Analysis Data Mining Saas Record Keeping Brokerage Iras Dol Tableau Microstrategy Business Objects Agile Methodologies Project Management Social Media Customer Experience Usability Testing Design Thinking Communication Executive Leadership

Kim Bullock Education Details

  • Babson F.W. Olin Graduate School Of Business
    Babson F.W. Olin Graduate School Of Business
    Mis
  • Drew University
    Drew University
    Russian Studies

Frequently Asked Questions about Kim Bullock

What company does Kim Bullock work for?

Kim Bullock works for Lovelane Special Needs Horseback Riding Program

What is Kim Bullock's role at the current company?

Kim Bullock's current role is Volunteer Staff.

What is Kim Bullock's email address?

Kim Bullock's email address is kb****@****ast.net

What is Kim Bullock's direct phone number?

Kim Bullock's direct phone number is +150839*****

What schools did Kim Bullock attend?

Kim Bullock attended Babson F.w. Olin Graduate School Of Business, Drew University.

What are some of Kim Bullock's interests?

Kim Bullock has interest in Poverty Alleviation, Animal Welfare, Children, Environment.

What skills is Kim Bullock known for?

Kim Bullock has skills like Retirement, Financial Services, Crm, Strategy, Leadership, Relationship Management, Product Management, Strategic Planning, 401k, Program Management, Customer Service, Management.

Who are Kim Bullock's colleagues?

Kim Bullock's colleagues are Eliza Wall, Rina Canute, Cynthia Powell, Jennie Cooke, Nancy Mellady Cosimi, Kelly Kerber, Otrl, Latc, Madeleine Bonneville.

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