Kimberly Cervantes Email & Phone Number

San Mateo, Ca, Us

Redwood City, California, United States

San Francisco Bay Area

Used the Adobe Creative Suite to create digital assets such as web banners.email banners, advertisements, and signage.Supported events by creating and standardizing signage templates via Canvasand Figma.Utilized Asana to keep track of all projects and deadlines.

Burlingame, California, United States

Created specialty print set ups for packaging and signage using Adobe CCtoolsSet up spot gloss plates and white plates for hollographic packaging.Engaged with customers and provided exempary customer service whileanswering inquiries and handling business transactionsUsed tools

San Francisco Bay Area

Designed over 100 badges for the Trailhead Community that enhanced the learning experience.Designed, managed, and maintained several character illustrations using the Adobe Creative suite. Created multiple digital assets such as web banners, icons, and illustrations for various Salesforce Internal/External facing projects.Standardised and tracked all character assets using Adobe Illustrator, Asana and Google Sheets.Helped created assets used for events such as… Show more Designed over 100 badges for the Trailhead Community that enhanced the learning experience.Designed, managed, and maintained several character illustrations using the Adobe Creative suite. Created multiple digital assets such as web banners, icons, and illustrations for various Salesforce Internal/External facing projects.Standardised and tracked all character assets using Adobe Illustrator, Asana and Google Sheets.Helped created assets used for events such as Dreamforce and TrailblazerDX. Show less

Facebook, Menlo Park, Ca

Responsible for designing and producing all signage and graphics both digital and physical pertaining to transportation (maps and signage), construction, workplace safety, and transportation services marketing. Managed a small team of designers. Proficient with using the Adobe Creative Suite and Microsoft Suite. Created vector graphics, video productions, and simple animations. Familiar with designing for digital and print.

Facebook Menlo Park, Ca

Assisted employees with their transportation inquiries (finding their commute/obtaining parking passes and clipper cards/lost & found items). Used Microsoft Suite in order to track and document all interactions and situations pertaining to transportation. Provided a white gloved friendly atmosphere for the employees of Meta.

Facebook Menlo Park, Ca

Worked as the customer service representative for the Lost & Found department at Meta. Tracked and recorded all items in possession. Acted as point of contact for employees regarding all lost & found inquiries. Provided exemplary customer service when interacting with the employees. Deescalated and reinsured employees that were distraught regarding lost items.

Facebook Menlo Park,Ca

Worked as the customer service representative for the Lost & Found department at Meta. Tracked and recorded all items in possession. Acted as point of contact for employees regarding all lost & found inquiries. Provided exemplary customer service when interacting with the employees. Deescalated and reinsured employees that were distraught regarding lost items.

Facebook Menlo Park, Ca

Provided white gloved customer service at Meta by ensuring all safety protocols were being met while managing access control. Worked with GSOC in order to dispatch proper channels to emergency situations. Managed and created badges for employees, visitors, and contractors entering campus. Performed site checks both on foot and via patrol car to ensure campus perimeter safety. Greeted and helped all employees and guests with all inquiries.

Stanford Mall, Palo Alto, Ca

Provided an enhanced customer shopping experience by providing customers with an empathetic view of their complete solution. Provided knowledge of all Apple products to the customer. Worked and tracked all of the store's inventory. Handled cash/checkout services. Worked customers on fixing any minor issues with Apple products. Acted as liaison to technical specialists for any more complex issues regarding products.

Redwood City, Ca

Maintained high levels of customer service through greeting and interacting with customers. Ensured safety protocols were being met while handling all food. Handled checkout services.

Bachelor Of Arts - Ba, Design Studies - Graphic Design

Activities and Societies: Member of the Phi Kappa Phi Honor Society

Associate Of Arts (Aa), Graphic Design