Kim Chapman Email & Phone Number

Guildford, England, GB

Farnborough

Role includes a large amount of field based work throughout the UK and Ireland supporting the Network Performance operations within UK / IE Dealer network. Responsibilities include ADP / CDK Autoline, and other associated BMW Group UK system initiatives covering Sales, Aftersales, CRM and Marketing. I assist in devising content for ADP / CDK / Kerridge.

Newbury

KCS (Kelk Consulting & Software Ltd) offer a truly bespoke service to the automotive sector that supports and nurtures all aspects of Dealer Management Systems (DMS). I worked with OEM’s, motor dealer groups and individual non-franchised operators to get the very best from all modules and processes of their chosen system and supported some high profile.

Milton Keynes, United Kingdom

Working on a fixed term contract within the MBC POS / Autoline roll-out team to provide configuration and training of the MBC POS / Autoline Interface to Passenger Car Network CRM, Sales and Sales Administrator dealer staff which covers VSB, CRM and MS (Manufacturer Systems) modules. Project also involves system testing and liaising with UK and European.

Milton Keynes, United Kingdom

Fixed term contract working as a roll-out consultant and trainer within the Dealer Systems Department at Mercedes-Benz UK Ltd and included configuration of the CESAR / Autoline interface onsite at Passenger Car & Commercial network dealers using their DMS (Kerridge system). This was followed by VSB training sessions with relevant dealer staff and go live.

Berkshire

Providing CRM & marketing services to a prestige motor group and working on an After Sales project to promote all aspects of the department through CRM communications, online / offline marketing activities including setting up and maintaining their After Sales website (NetDirector). Kerridge Autoline database training and management was also a key factor.

A highly skilled and experienced CRM and Marketing Manager having represented a privately owned Mercedes-Benz and smart dealer group in a Senior Manager role.Coached and motivated a team of 13 by creating a performance driven culture to promote accountability and personal responsibility in areas of:Database Management, Lead Generation, Outbound Customer.

South UK

Field based role consulting with Dealer Principals and Marketing Executives across the Southern Mercedes-Benz region in the formulation and executions of effective retailer CRM & Marketing plans.Delivered strategic and tactical solutions to achieve targets using sales data and market intelligence. In addition, supported retailers chosen agencies. Authority.

Slough

My duties included managing the customer database (MBD), mailing Service & MOT reminders, sales customer and prospect communications.monitoring data quality, integrating sales processes to ensure correct level of data capture, placing advertisements in the local press titles, organising customer events and showroom launches.This role involved direct.

Thames Ditton

I originally started on a temporary contract and enjoyed the work so much I moved to a permanent contract in due course. Working as a Sales / Database Administrator my role involved administrating all aspects of vehicle stock control, customer invoicing and maintenance of the customer DMS. My interest in Sales & Marketing developed and so over time I.

Heathrow Airport

Working as part of the ground crew team I was assigned various duties at Heathrow Airport that included customer check-in, making lounge announcements, boarding flights, looking after young unaccompanied passengers and manning the transit desk.