Kim Johnson Email & Phone Number

Lithonia, Ga, Us

Company visionary using Project Management, Problem Management and Servant Leadership Skills to drive company to its full potentials. Manage organization using the Agile values and principles. Create, Design, Implement, technical programs (S.T.E.M training and Adult education learning). Creating program schedules, budgets, timelines, working with vendors, and volunteering in the local community.

Conshohocken, Pa, Us

Start Date: May 23, 2022, End Date: November 11, 2022Summary: User access management, remediations, escalations, and validations.• On boarded new technical resources including gathering requirements, managing hardware request, requesting user accounts, approvals, identifying and requesting access to systems, tools, and servers.• Worked with user access leads and architects to specify requirements and ensured that documentation of the requirements was in a layout and format that can be easily shared with and understood by stakeholders and cross functional teams.• Coordinated with the application teams to find relevant dependencies for application installs and solutions which may impact the migration schedule and plan.• Validated that requirements aligned with business goals.• Planning and meeting deadlines for user access prior to migrations.• Collaborated with stake holders to gather approvals prior to implementation. • Used Service Now for Server validation, Application Owner and SME contact, and ticket management, problem and change, and incident management.• Collaborated/Communicated with a cross-functional and global teams, serving as a liaison between stakeholders and users for problem resolutions for access management.• Held validation meetings to test and ensure all access was working.• Remediated issues, worked with cross functional teams, problem-solved, and escalated user access issues.• Worked with DNS Team to transfer domains to the newly acquired company. Responsibilities included meeting with cross functional teams to identify current DNS registrar, and registrar owner. Creating a schedule to transfer domains, testing, and implementation of transfers of remaining domains. Identified and risk associated, reporting to stakeholders, and risk remediation.

College Park, Georgia, Us

Start Date: April 7, 2021 End Date: June 25,2021 (Remote)Summary: Managed 6 Short Term Digital Transformation Projects for the City of St. Paul• Project Charters identifying project objectives, benefits, In-Scope & Out of scope activities, key milestones, and key team player • Collaborate with the Portfolio Manager, Managers, Directors, and teams assisting to drive projects to completion. • Created and managed Stakeholder’s Registries identifying all teams and gathering approvals.• Created, maintained, and presented weekly dashboards for all projects to Upper Management.• Responsible for creating and presenting Executive Summary to the Managers, Portfolio Manager, Director, Deputy Manager, and CEO.• Facilitated and held daily and weekly status meetings, reporting, and data gathering.

Summary: Program Liaison on Integration Project. • Often wearing the role as a SCRUM Master assisting the program manager by observing, facilitating, and suggesting/implementing improvements for projects.• Created and implemented an escalation process that increased Firewall rule implementations by 50% with no errors.• Collaborate very closely with the Program Managers, Managers, Directors, and cross-functional teams assisting to drive 26 Projects and Programs to completion. • Assisted with reviewing program dashboards, project plans, and project charters for accuracy and completion.• Coordinated and participated in daily review meetings.• Assist with change management reporting, testing and validations for critical and special project requests. • Serves as a Resource Coordinator to engineering teams, PM’s, and Management teams as needed to assure proper implementation of projects.• Responsible for identifying and finding work arounds for Incidents Management, monitoring problem management, escalation management and leveraging.• Creator and implementer for processes for ticket management.

Summary: Managed audit findings derived from ERP System (Enterprise Resource Planning) for Security Vulnerabilities. Analyzed data received from internal penetration testing of violations, rules, and patching. Scheduled and facilitated meetings with Systems Administrators, Engineers, Managers and other technical teams to create schedules, planning, remediation, exceptions and compensation controls. Meeting strict deadlines. • Planned, Scheduled and Monitor and Control remediation UVM/PCI/Penetration vulnerabilities program for a matrix environment (Windows/Linux/Unix/DB Systems). • Drove to resolution over 24000+ Critical, High, and Medium UvM vulnerabilities between 2017-2018.• Responsible for meetings, collaboration, and escalations.• Responsible for driving remediation’s for 3 towers simultaneously including problem and incident management.• Maintain 3 separate Excel spreadsheets including pivot tables for reporting, Update repository for 3 towers. • Scheduled and facilitate daily meetings and Ad-hoc meetings and status reports with functional teams, Managers, and System Admins, Engineers, PgM, and the Security Team.• Schedule rescans of remediated vulnerabilities within Risk Vision Tool to validate resolution.• Used Remedy to validate decommission statuses, ECHO to validate Application owners, SME’s, patch schedules and other pertinent information and used CA Service Desk to validate or manage change record status. • Adding new vulnerabilities, update and refresh Excel spreadsheet with vulnerabilities as well as creating pivot tables for leveraging, meetings and reporting.

Armonk, New York, Ny, Us

Summary: Managed team of 20 engineers. Performed kick-off meetings, created plans, scheduling, and held status conferences with stake holders. Met or exceeded milestones and timelines.Roles:• Worked under directions of PgM, coordinating and leading physical / virtual server builds. Met with stakeholders throughout project life cycle, managing all project phases from start to finish. • Managed 200+ virtual and physical server builds within a 7 month duration. Gathered scope details, created milestones and schedules, and oversaw automation project consisting of 10K+ servers, allowing merge and decommission of outdated equipment.• Refreshed and decommission of 34 servers SQL / databases in 6 month duration, aiding refresh project plan. Automated 10000+ Unix/SQL/Linux Servers for Qradar monitoring (real time alerts) for expedient resolutions.

Armonk, New York, Ny, Us

Summary: Served as a SCRUM Master working on a healthcare account leading team of 22 Systems Administrators and driving $5M projects including data backup and recovery team server builds, decommissions, zoning, upgrades, migrations, cut-overs, performance evaluations and analysis and environment improvements. Assisted management teams and engineering teams to improve processes, resolve impediments. Assisted engineer’s and system administrator deliver completions of successful changes, upgrades, and improvements to SAN servers and other services. Often observing teams and asking necessary questions and suggesting training tools and materials. Intervening only when deemed necessary.• Collaborated with client team / stakeholders for scope, planning, scheduling, reporting, budgets, and staying within SLAs, fulfilling deadlines and often using SCRUM to drive projects.• Backed up, recovered, and zoned over 50+ Storage Area Network (SAN) servers. Managed analysis projects, GAP assessment projects, to compare actual, potential, and desired performance as well as process implementation for consideration of migrating, upgrading, or cutting cost.• Executed successful Disaster Recovery (DR) project by creating goals, deliverables, schedules, and plans for 2-week duration and observing the teams and workflows.

Armonk, New York, Ny, Us

Summary: Directed and led cross matrix teams including executive members, second line and 14-unit managers. Led projects for 14 teams providing application hosting and database management. Groups worked with systems such as Exchange, Domino, Oracle, SQL, Middleware, Mainframe, UNIX, and Linux.Roles:• Ran internal assignments including security remediation, gap assessment improvements, reusable ID management, and facility moves.• Collaborated with client teams on transition and transformation projects transitioning accounts in and out of data center by creating plans, schedules, tracking, and meeting deadlines. Developed and presented spreadsheets and graphs for executive staff for status updates.Project Manager, Delivery Center Dispatcher, Dubuque

Armonk, New York, Ny, Us

Summary: Having insight of the organizational business insight and technical dependencies, served as a Product Owner to a team of Middleware Engineers. Managing and prioritizing the backlogs and release plans and driving all work to a successful completion. Also served as a single point of contact for issues related to process, services, and or products, accountability, and SLA’s requirements.• Scheduled status meetings with techs, assisting with prioritizing and problem resolutions.• Operated as liaison between stakeholders and technical team. Collaborated with upper management, maintaining status and consistent workload balance.• Achieved all SLAs by provided input of project management protocols and validated procedures were followed by ensuring high availability, performance, and security for environment.

Armonk, New York, Ny, Us

Supplemental Employee. Lead teams on Server, Switches, and Routers and computer upgrades and migrations. Lead Teams and responsible for POC Upgrades in Major department Stores. Data Migration, and Printer and Server Upgrades.

Summary:Technical Support Lead - Led various projects as well as assisted with migrations and roll-out of hardware and software, printer, fax, and server support. Job required remote work (55% Travel). Provide excellent customer service skills, Pay close attention to details, an excellent problem solver; and great oral communication

Lead various projects as well as assisted with migrations and roll-out of hardware and software, printer, fax, and server support. Job required remote work. Provide excellent customer service skills, Pay close attention to details, an excellent problem solver; and great oral communication.

Summary: Leadership responsibilities included 50% traveling to other cities and states providing EUS Support. Performed and assisted with onsite or remote support on desktops, laptops, printers, peripherals, handhelds, servers, LAN’s, WAN’s, and WLAN’s was provided. Provide full support of systems for break-fix, install, move, add, change, and preventative maintenance activities, Ensured and performed additional support activities including monitoring, back-ups, scripting, imaging, patch implementation, incident resolution, account maintenance, password resets, system upgrades, and data migrations, Assisted with conducted hardware, software, and network troubleshooting and problem resolution within the IT systems and Sales environment. Researched problems and make recommendations for solutions, and repairs or rebuilds systems to appropriate specifications, Develops and maintains systems documentation. Assisted with VPN Support, Active Directory management, Tracks hardware/software inventory, Provided user orientation of new and upgraded hardware/software packages, Kept abreast of functionality of new systems, Planned and implemented system upgrades and expansion, Ability to prioritize tasks, Able to follow procedural guidelines.

Master'S Degree, Business Administration And Management, General

Aws Cloud Technology Essentials

Currently Studying For Aws Certification

Bachelor’S Degree, Business Management

Certificate In Project Management Professional (Pmp) With Microsoft Project And Agile Training

Bachelors, Business Adminstration

Certification Program, Mcsa - Microsoft Certified Systems Administrator And Internet Security +

Licensed Realtor (409161), Real Estate Agent