Kim Claritt Email & Phone Number

Atlanta, Georgia, United States

Conducted display compliance scanning and surveys to ensure the retailers were meeting the company's requirements.Build and maintained displays to uphold the company appearance and upsell.Communicated with retailers to ensure they were displaying promotional sales in designated areas.Maintained regular follow-ups to ensure the retailers were furnished with sufficient supplies at all times.Tracked and monitored inventory to ensure the right amount of goods were available for the sales floor.Checking out-of-date items and returning the product to the vendor.

Lawrenceville, Georgia, United States

Provided technical support and software training via telephone regarding issues about Sage 50 Accounting software application.Identified, troubleshoot, and documented errors or software defects in the software.Conducted remote screen-sharing sessions further investigate the root cause of the customer's concerns.Used Sage knowledgebase articles to resolve customers' concerns and actively navigated and educated the customers on where the information cloud be located.

Dunwoody, Ga

Handled up to 30 - 50 calls per day to provide efficient credit card account services.Collected confidential credit card information to verify credit cardholders before providing sensitive information about their credit card account.Assisted customers with concerns about certain requests, payments, balances, and transaction history.Knowledgeable of SunTrust products and Implemented company policies and procedures.Skilled in customer service, sales, and referrals to aligned with productivity standards for all bank products and services.Resolved customer issues and complaints regarding banking products and services.

Atlanta, Ga

Handled up to 30 calls per day to provide efficient credit card account services.Adhered to the company's call center principles and guidelines set forth by management.Delivered excellent customer service by being courteous, knowledgeable, and professional.Operated multiple company software systems and applications to resolve customers' case tickets promptly.Communicated with customers and internal staff at regular intervals to ensure we set appropriate expectations and attention to customer requests.Opened tickets/records and maintained the necessary documentation to track the tickets through resolution.Escalated issues to the appropriate organization or external vendors as required to achieve resolution.

Georgia

Handled up to 50 calls per day to provide efficient customer support for Apple products users.Managed complex or challenging customer concerns to achieve a prompt resolution.Managed and handled multiple work applications to provide efficient support promptly.Analyzed and provided resolutions for iOS and watch concerns.Tracked and data entry recorded call interactions using a tracking software called iLog.

Atlanta, Ga

Assisted driver-partners through on-boarding procedures.Resolved troubleshoot issues, such as trip fare or delayed payments.Maintained Uber policies, procedures, and user app programs that affect driver-partners.Collaborate with the internal driver operations team to make the support process more efficient.

Alpharetta,Ga

October 2014 - September 2015 | ALPHARETTA, GAMaintained inbound calls from private clients reporting a new claim loss.Data entry 20 to 30 claim Homeowners, Auto, and Liability claim loss daily.Transmitted new claim losses on work applications, like Rumba, EPC, e Premier, and Microsoft Office software.

Alpharetta, Ga

● Scheduled home appraisal appointments for Risk Managers.● Maintained verbal communications via phone or email to high net worth clients.● Data entry home appraisal appointments on work applications, such as Radius, Microsoft Word, and Outlook Calendar.

Marietta, Ga

● Trained new employees.● Tracked and record excel spreadsheets on a work application software called Bridgeton.● Generated weekly reports and assessments to the Supervisor.● Operated a phone message software called Voicent Broadcast by Phone. by Phone.

Marietta, Ga

● Performed outbound calls to schedule appointments for Financial Advisors.● Coordinated with clients and provided all necessary information for appointments.● Succeeded in maintaining the company’s performance goals.

High School Diploma, High School/Secondary Diplomas And Certificates

Certificate, Admin Assistant Support