Kim Cole Email & Phone Number

Tempe, AZ, US

Tempe, Arizona

• This role involves various IT transformation projects including the creation of learning strategies and the implementation of plans to maximize employee adoption and usage and minimize resistance for new enterprise.
• Responsible for leading the development of training plans, determining instructional strategies and methods, and developing learning materials.
• Defines project goals and objectives based on the change management and training plans.
• Serve as the subject matter expert in enterprise systems and business processes.
• Delivers training across markets per project and implementation schedules.
• Partner with the business to support and guide all levels of the organization through the enterprise system transitions.

Develop long-range communication and marketing plans for blended learning training and development strategies. Design, develop and manage a virtual classroom workshop training approach to deliver training to multiple areas simultaneously. Develop, implement and manage training standards for content and communications, training templates, and instructional.

• Identified training needs, conduct audience analysis, set project plans and write training objectives
• Conducted classroom and individual training for implementation rollout and version enhancement to division heads, managers and sales force totally over 120 people
• Updated training materials to make current with the newest application version documenting information regarding enhancements, bug fixes, and new versions that is relevant to the training team
• Documented system issues and coordinate enhancements with several departments involved in the design, documentation, and testing of new releases
• Assist ed staff in achieving an 85% capture rate with finance-related services such as mortgage, title, escrow and insurance

• Courseware designer of Web-based training covering technology, sales, medical, and human resources topics
• Managed the resources and timelines for 30 course design projects, off-the-shelf and custom, annually
• Supervised a staff of 5 courseware developers and graphic artists to produce high quality e-learning courses in high-pressure environment
• Led the Quality Assurance process to ensure content accuracy and content integrity
• Managed custom course development projects, translating client needs into delivered courseware
• Coordinated research and development for new instructional methodologies and product improvement initiatives for Web-based technology

Bachelor Of Science (Bs), Education

Education record