Kim Currykosky, M.Ed. Email & Phone Number

New York, NY, US

• Responsible for leading a global training services team to create and deliver innovative education solutions to partners, customers, and employees
• Integrated multiple international instructional design teams into one education function
• Improved release training implementation by eliminating redundant processes and upskilling team members
• Created and maintained monthly learning product roadmaps

Fort Worth, Texas, US

• Responsible for guiding teams in designing and implementing corporate strategy for employee certification programs, reporting to executive leadership quarterly
• Led cross-functional international team implementing 17 custom certification programs over 18 months resulting in 400+ certifications and 3,500 hours of instruction for 900+ employees
• Praised by executive team for decreasing time to field readiness by 57% from 7 months to 3 months, exceeding KPIs
• Recognized for consistently increasing pre- and post-certification exam scores by 27%

Fort Worth, Texas, US

• Responsible for ensuring improved performance for inaugural employee initiative upskilling customer-facing teams: Professional Services, Technical Services, and Customer Success
• Introduced innovative project management and communication tools (e.g., Trello, Smartsheet) that increased efficiency from 6 months to 12 weeks
• Implemented innovative training technologies, such as mixed and augmented reality, social learning, and bitmoji classrooms to increase retention

Fort Worth, Texas, US

• Responsible for staff of local and international learning professionals to develop hardware and software (Class II medical devices) training
• Partnered with Gamelearn Technologies, delivering tool to measure learning through game-based training
• Incorporated JIRA to manage cross-functional team of specialists
• Established IV Solutions training function for customers and employees in the U.S. and abroad by hiring trainers and eLearning specialists, establishing training facilities in the U.S. and Italy, and creating.
• Established strategic direction for the training function to support employees, customers, and distributors.
• Partnered with Easygenerator to implement rapid development eLearning tool to decrease delivery time for tutorials.

Fort Worth, Texas, US

• Responsible for leading 15-person cross-functional team to create international programs for customers and employees on a Class II medical device: produced thousands of course offerings across multiple product lines
• Maintained average customer satisfaction rating of 9/10 for ten consecutive years and a 72 NPS score
• Managed cross-functional team that included five different job roles within the learning function.
• Maintained a departmental average customer satisfaction rating of 9/10 for ten consecutive years.
• Maintained fiscal responsibility for departmental expenses of $1.1M and managed costs for special projects, such as the learning management system implementation (250K).
• Provided leadership to team through coaching, performance planning, and management by objectives.

Fort Worth, Texas, US

• Responsible for managing budget of $1M+ and team of eight, along with key vendor relationships and annual conference budget of $500K+
• Decreased product tutorial development time from one year to six months by introducing process improvement tools: Kanban and Scrumban
• Partnered with product engineering, product development, and product management to transfer knowledge from subject matter experts to instructional designers

Fort Worth, Texas, US

• Focused on developing and delivering customer hardware and software training
• Achieved a 50% reduction in training-related help desk calls by applying Six Sigma tools
• Established a virtual strategy for the customer upgrade training program

Fort Worth, Texas, US

• Focused on developing and delivering customer hardware and software training
• Achieved a 50% reduction in training-related help desk calls by applying Six Sigma tools
• Established a virtual strategy for the customer upgrade training program
• Developed and delivered ILT and VILT for hospital staff on pharmacy management software

Irving, Texas, US

Developed and delivered online and in-house customer training on pharmacy management software.

London, GB

Created custom training solutions (web and classroom-based) for Lilly and Merck pharmaceuticals.

B.A., Speech Communication

M. Ed., Instructional Systems