Kim Dempsey-Dowling Email & Phone Number

Melbourne

Clarius Group (ASX:CND) is a “house of specialist brands” providing employment and employment related services to multiple industry sectors across the Asia Pacific region.

Work with clients and candidates through my own business, utilising my 15+ years experience in sourcing and searching for staff across junior, senior and executive roles.My expertise is in establishing strong connections and understanding requirements, managing expectations and providing expert delivery. I am passionate about providing a solution and building a relationship that provides a genuine advantage.

Contact Centre Action is unique in the market today. We provide specialist consulting services to call centres and contact centres across Australia.Using my experience and expertise in both recruitment (from Temp to Executive placements), and within contact centres, I handle all activities and enquiries relating to jobs and recruitment within your business.

Manage and build relationships with all internal and senior external client stakeholders; Understand client and industry drivers; Business Development; Contract compliance; Develop strategies to maximise Drake’s return on sale; Develop, monitor and manage agreed to financial objectives; Ensure positive and coordinated delivery to agreed service levels through working closely with branch and operational staff; Write and implement basic service level engagement guide to assist branch personnel in delivery; Develop others within own team and within the business to create a cohesive and positive environment; Ensure colleague motivation and morale is kept high; Maximise the revenue potential through a ‘One Drake’ approach by ensuring all relevant business units are utilised within our national accounts.

Manage and build relationships with senior internal and external client stakeholders; Understand client and industry drivers, to fully support business objectives and client management strategies; Coordinate various recruitment strategies and projects; Meet all client financial objectives and develop strategies to maximise the companies return on sale; Develop, monitor and manage a set of financial objectives and KPI’s for each account in the portfolio; Ensure the delivery of agreed service levels through working closely with branch and operational staff; Write, manage and implement service delivery guides to assist branch personnel to deliver agreed service levels for each client; Develop others within own team and within the branch network – to create and sustain a learning environment that recognises and actively develops the capabilities through a consultative model; Ensure colleague motivation and morale is kept high in relation to the client accounts; Maximise the revenue potential through a more effective delivery model and leveraging off global opportunities.

Establish, grow and maintain a professional working relationship with all designated National Account clients; Develop and maintain close contact (verbally in writing and through visits) with National Account contacts with a view to obtaining a business commitment; Grow and expand awareness of the Adecco Group’s services and stable of business lines; Business development within allocated accounts in line with a positive growth; Provide and maintain documentation to ensure contract compliance and problem resolution; Represent the business at national level; Motivate, support and lead teams to support the clients requirements; Maximise market share through sales management; Manage the implementation, rollout and delivery structure of any new account allocated within my portfolio.

Review and grow existing Perm team; Business development; Set team and individual KPI’s; P&L business unit responsibility; Develop candidate and client servicing strategies; Train, coach and mentor staff; Review marketing literature and online marketing campaigns; Set up UK print advertising campaign and manage UK consultant

(now part of the Clarius Group)Executive search and selection; Client management (act as single point of reference); Coordinate strategic candidate sourcing strategies (nationally and internationally); Business development; Construct client branded and generic executive advertising; Run training programs; Supervise, coach and offer assistance to Consultants and other Senior Consultants.

Master'S Degree, Business Management

Post Graduate

Education record

VCE