Kim Deemer Email & Phone Number

• Field incoming calls, emails or online chats and process requests in a timely manner.
• Develop and manage customer accounts with a focus on growth and maintenance.
• Continual focus quality and process improvements.
• Take, submit orders, and assist Sales Representative with defined tasks
• Identify customer retention concerns, communicating with senior management and offer resolution keeping company business decisions in mind.

New Middletown, Ohio

• Assist clients with financial transactions in person and over the phone
• Process deposits, withdrawals, transfers, money orders, cashier checks and credit card advances
• Examine checks for endorsements
• Implement loan payments
• Maintain and balance cash drawer daily
• Identify referral opportunities and cross sell bank services effectively

Youngstown, Ohio Area

• Supervise, motivate, and coach Customer Service team to increase call volume, customer satisfaction and sales.
• Participated and initiated process improvements to improve overall quality, reduce errors and cost of order processing.
• Departmental training.
• Problem resolution keeping company business decisions in mind.

Youngstown, Ohio Area

• Consulted with churches and non profit organizations to enhance communications and giving programs.
• Maintained relationships with accounts ranging in annual sales volumes from $100.00 to $100,000.00.
• Involved with the Online Giving program from inception through development, implementing weekly demonstrations and monthly webinars.
• Trained and coached Customer Service and Sales increasing the close rate of programs sold.
• Created and delivered product specific presentations on site for committees, trade-shows and webinars.
• Managed territories and planned trips to maximize return on investment by consulting with current customers and prospecting for new accounts.