Kim D Emory Email and Phone Number

As the operations leader, my primary focus is on delivering exceptional client care, streamlining processes, and ensuring effective revenue cycle management. I provide guidance, motivation, and comprehensive training to a team of 26 employees to enhance their performance and foster a culture of excellence.My responsibilities include managing patient membership enrollment, overseeing contracts, and handling membership fees. Additionally, I lead project management efforts, including provider onboarding and EHR management, while also facilitating communication within the physician team.I am dedicated to establishing clear goals, policies, and comprehensive systems to cover all operational aspects of the clinic. This includes long-range planning, budget management, and overseeing HR functions such as compensation, benefits, and policies. I also play a key role in staff selection, training, and supervision to ensure the continual development and success of the team.In addition to these responsibilities, I actively address administrative and operational challenges to maintain the clinic's infrastructure at an optimal level. Compliance with regulations and standards is a top priority, and I analyze data to contribute to informed decision-making within the organization.Collaboration with the medical staff is essential for consistently delivering high-quality patient care. I also act as the primary liaison with external agencies and work closely with physician owners to develop strategic plans that prioritize patient needs.

I served as a strategic HR partner for the company's leadership at the medical clinic and premier boutique medical spa. My responsibilities included overseeing all recruitment, pre- and post-employment processing to ensure full credentialing compliance for all candidates. Additionally, I supported the bi-weekly payroll process using Paychex HRIS and worked remotely to update charts and templates using eClinical Works EHR.I was the HR partner for the company's leadership at the medical clinic and boutique medical spa. I oversaw all recruitment, processed pre- and post-employment to ensure full credentialing compliance for all candidates. I also supported the bi-weekly payroll process using Paychex HRIS and updated charts and templates using eClinical Works EHR while working remotely.

I handled bi-weekly payroll and timekeeping using Paycom for three clinic locations, which included two aesthetic spa settings and a total of 135 team members.My role involved overseeing all areas of Human Resources, including recruitment, employee relations, and compensation practices. I also coordinated all Leave of Absence and FMLA programs, HIPAA, and OSHA training.I provided advice to employees and all levels of management on employee/management issues, guided by company policies to ensure fair and equitable treatment.Additionally, I managed employee compensation and benefits programs, including 401K, medical, dental, vision, life insurance, short and long-term disability, worker's compensation, and EAP.Furthermore, I supported Accounts Payable for all locations by monitoring accounts to ensure timely payments, resolving billing discrepancies, and processing invoices, vouchers, expense reports, petty cash, and manual/void check requests using QuickBooks.

I was promoted to Regional Director for Northwest Georgia and the Atlanta market. In this role, I traveled to clinics to oversee their operations. My responsibilities as Regional Director include ensuring compliance, operations, patient experience, and financial integrity. Working with the COO, I assisted in operational planning and the development of orthopedic care centers. I also worked with local Practice Administrators to oversee all daily practice operations within the region focusing on ensuring the efficient, economic, and quality performance of the regional care centers to provide quality healthcare while maximizing revenues. Additionally, I provided leadership for continuous service and quality improvement, innovation, and staff empowerment through effective internal and external customer relations.

I successfully managed all administrative, financial, marketing, human resources, and clinical aspects of the practice, including the MRI Department and the on-site Surgery Center partnership.I efficiently oversaw all administrative and clinical management of Athena EMR, including the data abstract task for records from a practice that was migrated to OrthoAtlanta.Additionally, I effectively managed daily practice operations such as scheduling, billing, patient relations, surgical coordination, and regulatory compliance.Furthermore, I established a dedicated Call Center responsible for receiving inbound calls and relaying critical details to physicians, hospitals, and patients. I managed the operation of telephone queue software to answer, screen, and forward calls for appointment scheduling and provided comprehensive training to new hires on systems operation and call volume management to significantly enhance productivity.

I managed the operations of the Therapy Department, including performance measurement, assessment, and continuous improvement at two locations. I was responsible for overseeing ten Occupational Therapists, four therapy aides, and two administrative staff.I maintained open and ongoing communication with the Operations Manager, Chief Executive Officer, and Management Team to ensure that patient, staff, and physician needs were met.I tracked and reported bi-weekly department payroll using Paychex.I also sourced candidates for therapists and support staff.Additionally, I handled staffing and scheduling to ensure adequate coverage for patient treatments. This included template building and management in Athena.

I was responsible for overseeing a team consisting of 3 physicians and 4 mid-level family practice groups within two divisions. Additionally, I managed a staff of 32, handling all aspects of recruitment, onboarding, and human resources. As the primary point of contact for Executive Health/VIP clients, I managed their appointments, offered greetings, directed them to their designated rooms, and introduced them to their respective providers. Following their visits, I also reviewed their medical results and paperwork and ensured that all necessary documentation was provided.In addition, I directed all facets of our compensation and benefits programs, encompassing payroll, health and dental insurance, 401K, Cash Balance, and Profit-Sharing Plans. I led the automation of payroll services using Paychex, handling multimillion-dollar payroll operations. Moreover, I initiated a project to transition from paper charts to EPIC EMR in collaboration with the local hospital system.My role also entailed conferring with patients via telephone to facilitate outpatient appointments and radiology exams, as well as managing the cancellation and rescheduling of appointments. Furthermore, I established and managed a four-person Call Center. I oversaw all purchasing and vendor payments, banking deposits, and reconciliation of QuickBooks with our practice accounting firm.

Established and coordinated the Human Resources Department under the direction of the CEO as the company grew from 25 employees to 125 in six months. Coordinated the EMR migration from Cerner to Greenway. Trained as a Greenway super user.