Kim Dengler Email & Phone Number

Greater Pittsburgh Area

Cranberry, Pa

Provided guidance and direction to store team in the areas of guest satisfaction, associate development, inventory control, human resources, safety, loss prevention and expense control, so that the store may operate as efficiently and profitably as possible. Accountable for financial results, operational metrics, operational standards, and human resource management for their areas of responsibility. Developed and maintained highly efficient operational systems and processes for the store… Show more Provided guidance and direction to store team in the areas of guest satisfaction, associate development, inventory control, human resources, safety, loss prevention and expense control, so that the store may operate as efficiently and profitably as possible. Accountable for financial results, operational metrics, operational standards, and human resource management for their areas of responsibility. Developed and maintained highly efficient operational systems and processes for the store. Ensured the continued fiscal success of the store, as well as the satisfaction of its guests and associates. Responsible for accuracy of Sales Improvement System (SIS), Not-on-Floor (NOF), and floor capacity numbers; 100% bay audit completion. Acted as a role model of appropriate loss prevention/risk management behavior and ensured associates were effectively trained in these areas. Show less

Bridgewater, Pa

Directed day-to-day activities across 40 franchise locations of specialty ice-cream business, providing necessary supervision to all aspects of store operations. Evaluated product quality, store sanitation, and operational readiness to ensure compliance with franchise policies and procedures. Managed new store openings to include setup and training for franchise owners and hourly staff. Supported and advised owners on customer service, local store marketing, and communications. Established and… Show more Directed day-to-day activities across 40 franchise locations of specialty ice-cream business, providing necessary supervision to all aspects of store operations. Evaluated product quality, store sanitation, and operational readiness to ensure compliance with franchise policies and procedures. Managed new store openings to include setup and training for franchise owners and hourly staff. Supported and advised owners on customer service, local store marketing, and communications. Established and helped achieve sales goals in each store by developing marketing plans and strategies to increase business. Played an integral role in achieving objectives for annual sales, profits, and business plan. Financial analysis included: P&L review, Breakeven, Labor & Food Cost opportunities. • Effectively recruited, trained, and coached a team in a multi-tasking environment. • Developed and implemented strategies to improve customer service and drive sales. Show less

Executed and managed top-notch training programs for one of the nation’s largest food retailers and distributors with 170 corporate and 58 independently-owned supermarkets, as well as 166 fuel / convenience markets across four states. Traveled to diverse stores to observe, obsess, and report on a variety of work processes. Assisted and measured retail stores to ensure successful implementation of all present industry practices. • Assisted with the facilitation of the Train-the-Trainer… Show more Executed and managed top-notch training programs for one of the nation’s largest food retailers and distributors with 170 corporate and 58 independently-owned supermarkets, as well as 166 fuel / convenience markets across four states. Traveled to diverse stores to observe, obsess, and report on a variety of work processes. Assisted and measured retail stores to ensure successful implementation of all present industry practices. • Assisted with the facilitation of the Train-the-Trainer seminars and workshops to personnel and Management Awareness Training for store management to educate them on use of Management Awareness tools. • Recognized for successful utilization of Maynard Operation Sequence Technique (MOST) to reduce costs/paperwork and improve productivity; Streamlined operations to identify inefficient methods within all departments. • Supervised team of four responsible for traveling to specific stores to initiate the MOST measurement technique system. Show less

Oversaw daily activities within Pittsburgh restaurants for an established chain with 75 facilities across three states and 8,000+ employees. Managed team of 4 to 5 managers and hourly employees. Ensured exceptional customer service at every level. Devised and enforced controls / systems to meet and exceed financial goals. Developed monthly inventory budget. Planned and executed training in areas of service, leadership, interviewing / recruiting, technology, cost / profitability, customer… Show more Oversaw daily activities within Pittsburgh restaurants for an established chain with 75 facilities across three states and 8,000+ employees. Managed team of 4 to 5 managers and hourly employees. Ensured exceptional customer service at every level. Devised and enforced controls / systems to meet and exceed financial goals. Developed monthly inventory budget. Planned and executed training in areas of service, leadership, interviewing / recruiting, technology, cost / profitability, customer service, and food service. Show less

Mba, Marketing

Bs, Business Administration

Activities and Societies: Society for Advancement of Management, Physical Education Major's Club IUP Softball Team Intramural Sports.