Kim Dewey Email & Phone Number

Rolling Meadows, Illinois, Us

Remote, Us

 Manage three technical project managers within SaaS organization. As Program Manager overseeing 5 organization-wide continuous improvement projects (CIPs). Created the framework for Project Owners to provide weekly status reports, write project charters for each CIP, maintain project timelines and workbooks. Provided monthly Governance reports, which were presented to the CIP Governance Committee. Ultimately, the CIPs increased efficiency, employee, and client satisfaction across multiple workstreams – including imports/exports, member services, requirements gathering processes, and Annual Enrollment project plans. Spearhead project that transitioned 660+ manual tasks to back-office HR/Benefits provider, located in Manilla, Philippines. Simultaneously, implemented process improvements that increased efficiency and reduced overall costs. Lead mostly tech-related projects (EDI/Files, System Design & Integration, Release Quality Management (RQM)), as well as other operationally focused projects to transition work from onshore to global resources.  Address areas of risk through creation of actions plans, status updates & escalation to provideand implement solutions. Meet KPI goals as established at BSC and in Quality and Improvement. Forecast change including deadlines, action plans, and contingency plans. Generate daily/weekly/monthly/quarterly reports leveraging both proprietary and 3rd party tools. Identify efficiency and effectiveness action plan(s) based on capacity and work management. Maintain project plans, work and project related information in the work management system. Prepare presentations, articles (blogs, etc) to share internally and externally.

Montreal, Quebec, Ca

Previously held positions include: Human Resources Outsourcing (HRO) Compliance Director Prepared and delivered monthly Compliance webinars company-wide. Topics ranged from “ban the box” legislation, phishing scams, UK – key employment rights, and state disability insurance/paid family leave insurance programs.  Completed monthly, quarterly, semi-annual, and annual internal audits and audited third-party vendors. Additionally, facilitated a yearly external audit of the HRO business.  Led Disaster Recovery and Business Continuity Planning efforts semi-annually, including testing said plans with business leaders.

Roseland, New Jersey, Us

Previously held positions include:  Strategic Initiatives Manager  Compliance Manager Interim Quality Assurance Manager Technical Operations Manager Project Manager II Project Manager I Associate Project Manager Operations Supervisor  Benefits Representative  Team Lead Analyst II  Identified new or changes to existing regulations and impact to business; tracked said regulatory updates; managed compliance-driven projects to ensure application across forty clients; provided training on system and/or process updates to support updates. Created internal and external communications advising of said changes. Managed a team of 17 technical resources, including programmers and business analysts. Managed four to six large client implementation projects (1,500 – 40,000 employees) with primary responsibility for preparing and maintaining project plans, compiling project status reports, managing action items, issues and risks to enable successful completion of engagements.  Managed, coordinated, and facilitated client meetings and relationships for assigned projects. Coordinated, negotiated, motivated, and provided guidance to virtual and local team members to ensure products are delivered as contracted.  Provided support for clients during implementation aligned with goals and business needs. Plan and negotiate to ensure highest quality products for clients. Develop and execute remedial action plans. Ensure transition to service is seamless. Participated in internal initiatives, rollout of new implementation tools/methodology, pre-launch process, Sales team support, and meetings with prospective clients. Served as subject matter expert at ADP’s National Meeting of the Minds Conference, and met with existing and prospective clients.  Collaborated across disciplines to assist with documentation development to support the change in Leave Administration Services platform, including capturing requirements, and methodology testing.

Pella, Ia, Us

 Led vendor selection project for time and attendance solution for 9,000+ employees in multiple locations across the corporation. Provided consultative support by recommending payroll, paid time off, and leave of absence policy changes to ensure compliance and consistency across the organization.  Captured business requirements for new time and attendance system with integrated leave management solution, including interfaces between PeopleSoft, Oracle, and other systems; processes and definitions for time and attendance utilizing Visio.  Prepared vendor request for proposal responses by applying understanding of business and impact of technical/service solutions.

San Francisco, California, Us

 Successfully recruited candidates utilizing both internal and external sources, including employee referrals, online application submissions, resume-posting websites, career fairs, local colleges, and Workforce Development Centers. Collaborated with recruiters across business and product lines, including: Community Banking, Card Services, Home Mortgage, Consumer Credit Group, Financial, Internet Services Group, Phone Bank, and Insurance to facilitate exchange of candidate information.

Client Relations Consultant for Professional Employer Organization (PEO) Advised small and medium-sized business clients in areas of Federal Wage and Hour regulations, state labor laws, unemployment guidelines, hiring practices, tip credits, health benefits, 401k plans, building better management teams, payroll details, and workers’ compensation claims.  Served as client liaison for 60 small- and medium sized business clients in a four-county area. Maintained client relationships and effectively coordinated with Payroll, Health Benefits, Retirement, and Accounting departments to resolve client questions and issues.  Facilitated client meetings, communicated client activities and issues, and provided Service Level Agreement reporting.

Master Of Arts - Ma, Human Resources Management And Services

Education record

Communication Arts, Ba, Marketing & Public Relations