Kim Distefano, Cmca, Ams, Pcam Email & Phone Number

Tucson, Arizona, United States

Tucson, Arizona Area

Manage a master planned community as well as a custom home community, both in the Marana, Arizona Area. Includes simultaneous operations management, directing day-to-day issues and long-term projects, Vendor sourcing and management including procurement of estimates, coordination of logistic efforts and oversight of awarded contracts. P&L management.

Tucson, Arizona

Assistant to 6 Escrow Officers offering residential and commercial services and products to realtors, loan officers, buyers and sellers including recording and funding transactions.*Analyze and review incoming escrows with the utmost attention to detail, ensuring that the first step of the process benefits all entities as the transaction.

Tucson, Arizona Area

• Project manager and coordinator for new products and services in the homeowner and condominium association management industry, including software development, user interface, marketing and training.
• Managed all tasks and communications via Microsoft Project 2010, increasing progress and efficiency.
• Conducted User Interface Testing for software developers at various steps in the design process, providing proactive feedback.
• Analyzed all invoices, interfacing with vendors to maintain expenses in line with budget.

Tucson, Arizona Area

• Organized and coordinated operational functions of business, providing resale documentation to homeowner and condominium associations across the United States, Canada and Mexico. Provided leadership and supervision for.
• Improved new hire procedures, including interviews and established review and goals process, creating an effective, steady, long-term team.
• Coordinated and administered all IT improvements to facility as well as complete office move, upholding seamless transition for staff, and clients including and customer call center.
• Developed and organized annual tradeshow events, including marketing and logistics, contributing to a 10% increase in annual client base.
• Created and orchestrated 3 fundraisers with staff per year for corporate charity, increasing team spirit and raising hundreds of dollars

Tucson, Arizona Area

• Developed collection program for outstanding fees including initial business plan, all organizational aspects and procedures, training materials and implementation.
• Maintained less than 4% in receivables for the last two years from annual sales of over $5 million. per year.
• Developed monthly reporting for CEOs, providing clear and concise metrics measuring status of collection efforts.
• Created manuals and conducted training sessions with over 40 companies in addition to extensive step-by-step training documents for staff, allowing for cohesive team efforts.
• As lead, interacted with title companies and homeowner and condominium association management companies, establishing consistent and professional communications.
• Interpreted and incorporated new State Statutes into collection program, providing seamless collection efforts.

Tucson And Sahuarita, Arizona

• Managed the largest master planned homeowner association in Southern Arizona (10,000 units) in early development from 500+ to 4,000+ units, collaborating with the developer, major builders, vendors and homeowners to.
• Created first homeowner committees including covenants compliance, enhancing the quality of life for the residents and aiding the promotion of sales for builders and developers.
• Conducted tours of the community to groups of local realtors, fostering better improved sales relationships.
• Created a monthly newsletter and interactive intranet, establishing a neighborhood feel for such a large community.
• Created and directed an annual event featuring local school administration, fire and police as well as health and wellness experts, increasing focus on community.

Sahuarita, Arizona

• Managed the finances and facilities of an active adult community of 250+ residents in Southern Arizona creating a lifestyle balances various life changes. Provided leadership and supervision for staff of 7.
• Created first homeowner committees including architectural compliance, establishing a positive standard for the community.
• Directed major improvements to pool and spa facilities, increasing safety and enjoyment for residents.
• Fostered programs regarding health and finance, providing resources for the community’s active adults as they transitioned through life.

Marana, Arizona

• Managed large master planned homeowner association (3,000+ units), including residential and commercial properties. Supervisor for staff of 7, implementing all aspects of human resources.
• Developed policies and procedures with committees that ensured to ensure compliance with the covenants.
• Acted as liaison between the Board of Directors and homeowner membership, achieving clear and concise communications through transition from developer to homeowner
• Conducted procurement of all estimates from vendors and oversaw awarded contracts, completing projects in a timely manner.
• Provided customer service support representative dealing in “hot suspenses” with homeowners, customers and suppliers, resulting in the best resolving issues with optimal solutions to problems.

• Managed 3 homeowner associations ranging in size from 36 to 425 members, monitoring various budgets and improvement projects.
• Promoted from Assistant Manager within 2 months of hire date, based on excellent performance.
• Named Employee of the Second Quarter of 1998 and then Manager of the Year for 1998.
• Pioneered systems to track expenses in key areas of budget resulting in a more efficient use of funds.

Tucson, Arizona Area

• Directed and created model home and private residential installations in and around Tucson and Phoenix, Arizona.
• Researched and designed interiors to create detailed presentations for clients, resulting in approved contracts.
• Coordinated all logistic efforts and interfaced with vendors, installers, owners and supervisors, resulting in quality completions as well as maintaining specified budget and time requirements.

Certificate, Grant Development And Proposal Writing

Mastered three part series of classes including Basic, Advanced and Federal Grant Proposals and Management creating a complete proposal.

Bachelor Of Science, Interior Design

Activities and Societies: Co-Editor, Yearbook, 1988 - 1989 Liberal Arts base in addition to art, art history, drafting, design and space.

Education record