Dmitriy Kim Email & Phone Number

Seoul, Kr

Seoul, Kr

Seoul, South Korea

• Event logistic support: Booking rooms at Microsoft offices, ordering catering, provide name list to reception, liaising with facilities to ensure all aspects are covered.• Event Invitations: Create OFTs and Registration pages using copy and creative provided by GTM• Merchandise ordering: with lead times, ordering merchandise as required• Budget Management: Tracking and monitoring of budget. Provide monthly report to Program Lead• Purchase order support: Raising POs for GTM activities (inc AID/PET ID if required). SOW development where required.• Calendar of activity: maintain a centralised calendar of activity for Area GTM• Industry associations/memberships: Contract uploads and PO raising. Provide logos and seek branding approval• Lead uploads: Initiating process for lead upload• Digital asset: Upload and gating of materials.​

Seoul, South Korea

• Organized the process to publish various digital assets for fashion campaigns conducted via push, email, and fashion news communication channels.• Collected and analyzed the process data to come up with useful insights and optimize the workload.• Coached and assisted the client to use software necessary for asset management and creative artwork.• Created and implemented a task management board in collaboration with my direct team and clients, which received positive feedback from both sides due to its ergonomics and effectiveness.• Leveraged my expertise in process improvement and team facilitation to introduce various team activities (e.g.: Sprint Planning, WIP Meeting, 1:1 Meetings, etc.).

Seoul, South Korea

• Scheduled and managed media translation and subtitling projects from start to finish.• Connected various parties, such as clients, translators, proofreaders, and other people involved in the project, while communicating both in Korean and English.• Ensured the quality of the released subtitles and translations. QC'd approximately 300 episodes of various shows and series.• Created and sent financial invoices to the clients and freelancers.• Delivered the final subtitle files to the clients (including Netflix, Disney, Wavve, etc.) and wrapping-up the projects. Delivered more than 20 different titles, a total of more than 600 episodes on time.• Ran a workflow experiment aimed to leverage the benefits of Scrum to alleviate scope creep, manage uncertainty, and reduce overwork.

Seoul, South Korea

• Transformed a Waterfall software development team into a Scrum team by coaching Scrum framework and introducing multiple complimentary practices and tools.• Implemented Scrum & Kanban in 3 ongoing projects over 2 months. Improved the projects’ predictability by leveraging the advantages of Flow Metrics and Monte-Carlo Simulation (MCS).• Contributed to the reduction of Backlog items’ Cycle Time from 56 days at 85th percentile to 27 days at 85th percentile. • Established and introduced KPIs, work estimation, design sprints, and other standards from scratch.• Collaborated with clients and stakeholders to manage their expectations and prevent scope creep. Facilitated Backlog Refinement sessions with developers and Product Owner to get rid of redundant Backlog items.• Managed Jira, set validators and automations, installed apps, configured filters.

Seoul, South Korea

• Taught business-level Russian language to a group of 4 employees of Incheon Airport.• Taught business-level English to a business expansion specialist of Hoya Vision.

Seoul, South Korea

Guided and assisted customers with my extensive customer support and troubleshooting expertise.

Seoul, South Korea

• Set the company’s all-time record in customer acquisition during one outdoor promotion together with 2 teammates – more than 120 customers acquired in 2 days.• Managed SNS (Instagram, Facebook, etc.), customer acquisition, digital marketing, partnerships, and immediate phone support. Resolved and troubleshot more than 1000 complaints.• Increased Instagram page followers count and activity by more than 70% over 8 months.

Seoul

Filmed and designed video content, such as podcasts and news reports, covering a wide range of various social and political topics.

Kazakhstan, Almaty

Taught courses in IELTS, GMAT, English, and math to students from Kazakhstan online via Skype and Zoom.

Master Of Global Economy And Strategy, Global Finance & Economy (Minor In Global Strategy & Management), 3.76/4.3

Activities and Societies: NOVAsia Student Magazine (Senior Editor, Video Content Designer) Graduate Student Association (Spring 2020) TA.

Bachelor'S Degree, Global Studies, 4.39/4.5

Graduated with Honors (summa cum laude)