Responsible for the development, oversight and implementation of strategic initiatives to increase effectiveness and efficiencies across the Product and Technology organizations. ● P&T Product Owner of the Core Data Management (CDM) Products solution for Product (SKU) and Product Hierarchy responsible for roadmap creation and prioritization of enhancements and business needs ensuring most critical GTM and product related initiatives are aligned● Program management of multiple cross functional teams to adopt within their systems the organizational Product Hierarchy resulting in common terminology utilized across both internal and external customer interactions eliminating confusion on product terminology● Continuous governance of Product Hierarchy data and processes involving facilitation and orchestration of efforts with senior leaders for new product SKUs and product areas, delivering ongoing accuracy and completeness● Built partnerships with public cloud product management, IPE Chief of Staff, and sales enablement team to provide a viable solution that reinforced the importance of accurate Product SKU PublicCloud Availability data● Strengthened the partnership with CDM Products internal BT and cross functional BT teams as well as the Adoption Analytics development team in order to successfully engage, and deliver top priorities● Collaborated with Privacy, Security, Compliance, and Legal to build a standardized and consolidated questionnaire for product reviews that resulted in a reduction of time for scrum teams ● Designed, built, and rolled out a Security, Privacy, Compliance Hub providing a centralized information portal that summarizes and simplifies relevant and easily digestible content for PMs and Developers improving engagement and mitigating product risks● Led the revamp of the department’s operating model to align with the P&T Strategic Planning Gold Standards establishing program management best practices within the team

Responsible for owning and driving the strategy and execution of Workday Application Support for the Talent Optimization products globally. ● Leader of global application support teams supporting Talent Optimization product suite● Built resource model utilizing capacity and growth factors to forecast future hiring needs● Defined and rolled out case management proficiency criteria across global teams providing a consistent success measurement for support analysts● Tackled performance and capability issues early on, aligning the appropriate resources to enable customer satisfaction ● Driver and decision maker for Peakon support transition, ensuring a successful transition into Workday support tools and processes● Escalation for customer issues partnering with customer success, product, and development teams facilitating resolution for customers● Established relationships across product, development, and QA to enhance partnership and collaboration● Led support management team to adopt global mindset of queue management holding each other accountable to balance out case load across the globe - provides efficiency and effectiveness in case handling for our customers● Contributor to support’s QBRs for domain providing visibility on health of Talent Optimization application support

Responsible for the strategic direction, oversight and delivery of global HR technology solutions. Direct HR PMO in support of HR technology and business goals and objectives. ● Built HR PMO and Systems team that unified management, oversight, strategy, product management, process flows, and support of all HR technologies and projects under one leadership function● Created a centralized project intake process, global portfolio management, and consolidated reporting that provides just-in-time reporting on project status increasing visibility and accountability to senior leaders● Performed technical and business assessment of multiple Global HR systems, built business case for Workday HCM implementation and selection of Workday implementation partner ● Led implementation of Global Workday HCM, Talent Management, and Recruiting in nineteen countries across three business units resulting in delivering a unified human capital system with consistent business processes ● Technical oversight and delivery of multiple sales compensation initiatives, enhancements, and upgrades in IBM Cognos ICM (Varicent)● Developed unified, SLA-based request process for enhancements, security assessments, integrations, and auditing, resulting in decreased time to resolution ● Created tiered incident management workflow utilizing ServiceNow functionality resulting in automated team assignment, reduced escalations and MTTR● Partner with senior leadership across global business units to drive our decision making principles for ongoing design of Workday and Cognos ICM, including governance of priorities for stabilization and future growth● Executive liaison to all BUs for global HR technology initiatives and existing systems with responsibility for governance, change management, prioritization, and implementation● Knowledge leader for HR department on corporate and sales structure providing insights into upstream and downstream dependencies throughout RH technology platforms

Led team of senior compensation professionals in all functions of sales compensation design, implementation (process and systems), analysis, and administration for eight Lines of Business within Robert Half and Protiviti. ● Consulted with C-level and senior sales leaders on operating and business model initiatives to deliver new compensation plans that improved revenue expectations● Built Sales Compensation Systems Team to support Cognos ICM application by bringing in SDLC methodology to ensure documentation, testing, and migration best practices were followed increasing change accuracy, throughput, and on-time deployments● Oversight and leadership on multiple sales compensation initiatives partnering with IT, Legal, and Sales Operations groups● Created tracking system and change management process allowing for increased visibility and prioritization of changes and enhancements ● Led multiple upgrades of Cognos ICM, with zero impact to sales organization and 100% data accuracy● Partnered with IT security to ensure compliance with regulations and SOX controls to reduce risk ● Led analysis of unexpected fluctuations in financial reporting of sales compensation expense to ensure consistent on-time financial period close ● Facilitated the creation of validation reports and monthly/quarterly process calendar to optimize operations team decreasing workload, improving accuracy, and maintaining data integrity ● Developed process to perform ongoing month-over-month pay for performance analysis to uncover and resolve compensation disparities ● Advised team on annual compensation plan rollout processes around analysis, documentation, and communications, reducing delivery effort from six months to three months

Subject matter expert in sales compensation business flow for both upstream and downstream technology impacts. Developed processes, standards, policies, and workflows to streamline company’s compensation technology and business solutions to increase efficiency and improve user experience. ● Technical decision maker for vendor selection to replace legacy PeopleSoft sales compensation application with a business owned platform, removing dependency on unsupported customized installation and alleviating the need for IT resources and overhead ● Project leader for PeopleSoft to Cognos ICM migration - responsible for project planning, stakeholder requirements, design documentation, and testing, delivering the implementation with 100% accuracy ● Created technical support process for escalation routing of new Cognos ICM compensation system ● Developed new business processes and training for new Cognos ICM compensation system ● Provided business logic and system guidance to other Business Systems Analysts in troubleshooting and enhancements of customized PeopleSoft sales compensation system ● Designed and delivered PS Query training to business users to enable self-service data reporting ● Created complex ad-hoc reports and queries to enhance PeopleSoft system functionality

Provided critical analysis and support for sales compensation department and upper management including PeopleSoft implementation, report generation, PeopleSoft query design to automate tasks, pay for performance analysis, financial analysis, system configuration, and troubleshooting of calculation issues.