Kim Pereira Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

- Developed and implemented operating policies and procedures, optimizing the support case handling intake by 30%.- Successful Implementation of a client facing Knowledge Center, educating users to self-serve first, support second. Reduction of support chats by 15% in six months.- Bridging the gap between clients and internal teams via Jira and Slack.

Toronto, Ontario, Canada

- Work closely with internal teams to ensure that products and services are aligned with customer needs and industry trends.- Serve as a resource for colleagues across the company, providing training and support on new releases.- Oversaw all technical writing for client facing and internal teams documentation.

Toronto, Canada Area

- Tackling technical issues via email, Slack, and ticketing platforms like a champ.- Training and supporting colleagues on new product releases, sharing the love and knowledge.- Testing and implementing software using Scrum, ensuring seamless integration and functionality.- Crafting and maintaining detailed technical specs and project docs for future.

Toronto, Canada Area

Acquired by Medallia in Feb/2020)- Streamlined operational efficiencies by developing customer service protocols and standards- Responsible for the majority of the daily logistical functions of the team including maintaining an organized online database- Contribute to corporate communications including outreach with stakeholders- Work with cross-functional.

Toronto, Ontario, Canada

- Aligned visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms.- Collaborated with top musicians, athletes, companies and press to drive brand optimization on social media.- Oversaw, filtered and prioritized music releases, centralizing and communicating information to internal stakeholders.

Porto Alegre

Porto Alegre E Região, Brasil

- Collaborated with Project Managers and Print Producers to manage agency projects from the earliest concept stage to finish and ensure all agency deliverables are flawlessly executed.- Partner with Planning team to collect, analyze and interpret existing business and consumer data from a variety of sources and translate into marketplace opportunities..

Porto Alegre E Região, Brasil

- Oversaw the creative asset management process for multiple live events- Fulfilled the administrative duties for the talent's digital team- Managed day-to-day activities of multiple social media event campaigns, including community management, data analysis and content creation.- Helped manage and execute media schedules for artists when in South America.

Porto Alegre E Região, Brasil

Fully participating team member, responsible for providing impeccable support on a day-to-day basis to the Account team.As an Account Associate I fostered strong client relationships while collaborating with the team to deliver great work of the highest quality. - Support the account management team and client services by providing prompt, thorough.

Porto Alegre E Região, Brasil

- Supported the account management team and client services by providing prompt, thorough response to miscellaneous client requests.- Monitored account status, job development, on-going budget reports, route creative for legal approvals and track status of all assigned account work in status reports.- Monitored account development across disciplines and.

Porto Alegre E Região, Brasil

- Assisted the account management team in managing, coordinating and leading Agency resources- Communicated extensively with other internal departments to better assist with clients needs- Assisted with client's marketing team as needed- Maintained internal system data- Provided extensive administrative support, including notetaking, circulating materials.

Porto Alegre E Região, Brasil

- Transformed creative concepts into quality print products for clients. - Worked with Senior Producer to manage all Print and Graphic productions, campaigns, finances and talent as assigned- Developed and prepare production specification plans from media schedules with limited guidance- Applied innovative technology and production knowledge to execute.

Porto Alegre E Região, Brasil

- Collaborated with Creative teams from the earliest conceptual stage moving forward to ensure the most innovative creative and production are employed- Assisted the producer and business affairs in all financial and talent matters- Coordinated and managed TV productions and campaigns as assigned- Sourced and evaluated quality vendors to ensure that.