Alongside continuing my Invoicing duties, from November 2016 to June 2018 I was tasked to Project Manage our company office relocation from Lincoln to Newark. I chaired monthly project meetings up until the month of the move to ensure everything was on track and to highlight anything that wasn’t to enable any issues to be resolved in a timely manner.I designed the Relocation flyers that were sent out to all customers, designed the employee security badges, ensuring I stuck to the CI. I worked alongside the directors to design and put together the welcome pack that all employees would receive on arrival to the new premisesThis continues to be used for all new starters coming into the business since we relocated.I was tasked to find a suitable removals company that could move both our Lincoln and Leicester office in a timely manner. Ensuring that no damage would be caused to the new building and that they would complete the move in a timely manner to prevent any hold up to the tight Move schedule we were working to.I ran a master spreadsheet for all aspects of what was needed for each employee coming to Newark from them having their photo taken for their access ID card, to listing what the make and serial number of the monitors were to ensure we would have the correct screws to mount them onto the monitor arms.I also completed any further tasks given to me by the directors.

I took service calls from customers then sent them to the technicians for them to look into.I put any service jobs that were sent back from the technicians and put them onto the CRM system, this included ordering any parts through SAP and sending out confirmations to the field service technicians.I invoiced all service jobs through the CRM and SAP system. Ensuring that all the pricing was correct, the purchase order number for the customer was valid and ensured all notes that will appear on the invoices are legible and clear so that the customer fully understood the full journey of the job that is being invoiced.I raised purchase orders and invoiced jobs completed by 3rd party companies.I ensured that any job put on to the system or amended was logged onto a shared spreadsheet, so if we need to refer back to the job the information is to hand quickly.I raised any credits that were owed to the customer for onsite service jobs or for Parts orders taken through the Parts Department.I worked directly with the Technical Co-ordinators to ensure that all jobs were fully processed on the system correctly to ensure all costs and items invoiced would be accurateI ran weekly reports for the Field Service Manager, to ensure there weren’t too may outstanding job returns from the Field Service Technicians, that would prevent a job being invoiced to a customer.

I Provided 121 side by side live call coaching, and also go through quality assurance on a regular basis with my team on their call handling skills, and any other aspects of their call taking that needed to be focused on to ensure the customer journey is as good as possible.I provide training to agents on techniques that can be used to help with their call quality and time to ensure that the best possible experience is given to the to customers that call in. I will also deliver any probation reviews/monthly 121s with my team to go through their performance for the month and establish what areas need to be improved and how to go about improving these areas.I ensure that the team are adhering to company policies, if any individuals aren't then the relevant issue is dealt with as necessary. I run daily statistics reports which are sent out to my team each day to enable them to track their performance on a daily basis throughout the week.I will deal with any customer escalation emails sent from my team and deal with them as necessary.I liaise with the contact centre manager on a daily basis with the other team leaders to ensure we are on track with our monthly deliverables and to raise any concerns we may have within the department

Completing customer projects by locating and ensuring all the correct documentation is in their packs, and all the correct procedures have been adhered to, before they are passed onto operations in time for the project to go live.

Cold calling b2b leads regarding tax fee protection insurance and selling the product to generate a lead and appointment for my assigned business development manager who was the sales director of taxwise

I was responsible for calling both new and existing customers who have ordered samples from the website or over the phone and generate a rapport, whilst gaining feedback.I also called back people who had scheduled call backs and continued to work with them to make sure they had everything they needed for their flooring installation and progress it to an order as quickly as possible.I also put both incoming and outbound quotes and orders onto the system.I had to give out technical advice about the products and also how to install them.

I was responsible for Booking in deliveries for various contracts, and also calling to re-arrange times and dates for deliveries if the current date/time isn’t suitable. I also checked to make sure Collections are on time for various contracts, if they’re not I would contact the relevant haulier to find out what the Estimated time of arrival would be, and then go on to relay that information back to the relevant contacts.I would also help out management and customer services with any other bookings related queries they may have and try to get them resolved. If I gained any new information for any contacts we currently have or any new contacts, I would get this put onto our system for future reference for myself or anyone else within the companyI planned collections slots for hauliers on our Transwide System, and selected the collection slot that the haulier requires and if there isn't the time slot avaliable that they require, I booked another slot that is suitable for the haulier, and that also allows enough time for the goods to reach their delivery point.

I was responsible for dealing with day to day customer queries and took orders over both the phone and e-mail.I also worked with Transport Department to get dates for both collection and deliveries and then relayed that back to the customer, which then allowed me to put an order onto their Isys System.I worked on the monthly stock report and also the weekly goods in figures for the MD and the Finance Department.I checked all the goods-in tickets that came up from the Weighbridge were correct and I sent them back down if I found any discrepancies to make sure they were correct for the following week and to allow me to complete my weekly report for the Finance Department.I also sent out any reports and copies of goods in weighbridge tickets that customers required on a weekly or monthly basisI was responsible in ensuring all the Waste Transfer Notes are up to date and that they had all been returned in time for any audits that may take place in the future.Another responsibility I had was to make sure that all staff had the stationary that they need for the month

I was responsible for finding and bringing in new business for Peter Wolters and Marketing Peter Wolters by producing adverts and starting an SEO (Search Engine Optimisation) Project. I also worked on updating the company website; whilst producing and distributing brochures via email or post. I worked in sales creating Purchase orders, Sales Orders and imputed information onto SAP. I also distributed the paperwork out to the relevant people, and kept a close working relationship with potential and current customers to ensure, that I provided the best service possible I have also gained experience working in accounts, imputing Sub-Contract work into SAP, creating invoices, printing past invoices and credit control. I also did day to day filing of invoices, logistics paperwork and sub contract work.Other duties were general administration.