Kim Elko Email and Phone Number

Lead multiple teams of telecom managed services staff responsible for the engineering, support and operation of IT infrastructure for ICOMM’s client base.• Develop Managed Security and Network Services offerings.• Direct a team responsible for the support of call centers and Telephony systems for over 100,000 endpoints globally.• Direct teams of Project Managers responsible for managing multiple clients generating over $5M in annual revenue.• Designed staffing model that improved client satisfaction.• Enhanced business reviews through streamlining reporting of strategic and tactical objectives.

Responsible for the leadership of IT staff, budgeting, business continuity, technology research, vendor sourcing and selection, Network, Security, and Collaboration architecture and administration.• Lead 50 IT professionals globally with an annual operating budget of 24 million for a customer base of 15,000+ employees.• Established the strategic technical road-map for Network, Security, and Collaboration technologies and directed the effective and efficient use of IT assets that supports continuously evolving business needs. • Envision and execute the IT transformation strategy that stabilized, integrated, enhanced and standardized security infrastructure. • Created and managed cost reduction initiatives to consolidate, eliminate, or virtualize infrastructure and operational services.• Oversee outsourced/off-shore managed services teams providing support for Network and Security infrastructure including incident management, hardware and software enhancements maintenance capabilities and monitoring.• Responsible for engineering, implementation, and capacity planning efforts for global infrastructure to ensure high availability, security, and adequate growth capability.

Managed a team of engineers responsible for the planning, design, deployment and support of enterprise wide Data and Security services.• Responsible for employee hiring, performance evaluations, and training.• Managed the Data and Security infrastructure worldwide.• Annual operating budget of 19 million and a capital budget of 7 million.• Manage activities of program and project managers.• Developed the strategy and roadmap for enterprise wide Network and Security.

Managed a global staff of 30 engineers divided into five collaborative teams responsible for the architecture and support of enterprise wide Data, Security and Voice services and associated infrastructure. • Reduced turnover to less than 2% by implementing a cooperative working environment, conducting one-on-one mentoring sessions and introducing a training program.• Responsible for employee hiring, performance evaluations, training, and bonus plans• Built and maintained longstanding customer and partner relationships that resulted in increased customer satisfaction.• Responsible for managing the Data and Voice infrastructure for all US, Canada, and Latin America offices.• Responsible for managing the Security infrastructure worldwide.• Responsible for an annual capital budget of 3 million and an operating budget of 4 million for US geography related initiatives and operationally related projects.• Managed activities of project managers including issue resolutions, status of projects and budget tracking.