• Provide marketing and group sales support for concerts, shows, sporting events etc.• Execute sales call to existing and potential clients for group sales opportunities• Develop and cultivate relationships with clients, promoters, tenants, contractors etc. as required• Develop positive and collaborative relationships within and outside of department• Assist with the maintenance and upkeep of the website and keeping social media platforms current and up to date.• Create and maintain collateral for available assets that can be booked at the venue for events.• Create and execute pre-party events and experiences for guests.• Use and maintain Salesforce CRM database.• Strong experience in retail sales, management, scheduling, inventory control etc.• Develop and maintain monthly newsletter, flyers, brochures, coupons, gift certificates etc.

• Provided high-level administrative support to company president • Ovesaw and executed daily functions to ensure the smooth office operation, including managing phones, email, mail, supply ordering • Set agendas for business, accepted visitors, reviewed reports and set daily schedules• Strong administrative management skills including but not limited to scheduling, RFPs, proposals, invoice management, tracking, monthly reports• Developed positive and collaborative relationships within and outside of department• Planned and implemented travel arrangements for work crews including flights, accommodation, ground transportation etc.• Created and maintained tracking and filing systems, both hard and digital copies• Executed all documentation for projects including initial set-up, ongoing and completion and submission of closing documents• Oversaw and assisted in the coordination of multimillion dollar projects at Air Canada Centre, TD Tower, Richmond Adelaide Centre• Highly proficient with computers, both MAC and PC, including Windows, Office Suites (Word, Excel, Power Point etc.) Adobe, Photoshop, Google Drive, Drop Box, SharePoint, Cognibox, MERX• Create and maintain websites

Customer Service Skills• Developed and maintained strong business and personal relationships with professionalism, confidentiality, respect and collaboration• Liaise with appropriate departments to ensure clients’ needs are met• Develop and maintain strong relationships with clients and customers• Handle customer complaints in a professional manner ensuring client satisfaction• Process orders courteously and promptly• Open and close box office including alarm, doors, computers and ticketing systems• Strong working knowledge of PAC7, TRES and PCI (Ticketmaster) ticketing systems• Handling of cash, credit and debit systems including nightly balancing of till

• Freelance Photography specializing in portraits, family, wedding, scenery and Alphabet Photography• Design and execute various types of promotional media including: business cards, flyers, newsletters, posters, labels, banners etc.

• Ability to manage multiple executive calendars, set business meetings agendas, accepting visitors, review incoming reports and set daily schedules• Overseen scheduling, training, implementation of annual staff recognition programs including large and small scale appreciation events• Strong administrative management skills including but not limited to budgeting, inventory maintenance, scheduling, RFPs, proposals, invoice management, tracking, monthly reports• Extensive experience handling highly confidential information with trust and professionalism• Ability to develop positive and collaborative relationships within a department and with other departments• Experience developing company newsletters and various correspondence using creative graphic design skills and photography• Plan and implement travel arrangements including, flights, accommodation, ground transportation etc.• Creation and maintenance of tracking and filing systems, both hard and soft copies• Execution of all documentation for projects including initial set-up, ongoing and completion and submission of closing documents• Take and transcribe meeting minutes and oversee completion of follow up action items• Oversee Customer Service program to ensure responses to customer/client inquiries are clear, direct and prompt with the goal of resolution• Identify staff strengths and development opportunities to lead an effective team while creating a positive, encouraging atmosphere• Liaise with appropriate departments to ensure clients’ needs are met