Kim Evered Email & Phone Number

Bend, Oregon, United States

Bend, Oregon Area

Zuri Group is the technical support resource of choice for many of the largest and most successful nonprofits. These organizations look to us to deepen their brands, multiply their contact databases, and increase online revenue. Zuri Group serves as a one-stop-shop. In one comfortable relationship, Zuri clients enjoy Web development, design, strategy, best practices, campaigns, Social Media, SEO/SEM, benchmarking and success tracking—all, at a fraction of cost it would take to hire just one person. Zuri Group works as an extension of a nonprofit, adding expertise only where needed, while empowering the organization to do more on its own.In my role as Director of Client Success, I am charged with running the team that supports various projects and business units such as ZEN Solutions, which includes online donor management, P2P and ticketed event fundraising, broadcast emails. We (the Support Department) currently support the following applications. I should note that this is not an exhaustive list of the various applications in which the Zuri Group team has expertise! - WordPress websites - Google Analytics - Engaging Networks - Blackbaud Luminate - Blackbaud Sphere - Blackbaud CRM - Springboard - Classy

Bend, Oregon, United States

Bend, Or

As Director of Operations, I am responsible for general operational excellence and delivery of process improvements as follows: Assisted in the reinvention and relocation of North Pacific Supply of Clackamas, OR, to NPS Wireless in Bend, OR; Planned and executed implementation of new Point of Sale software (RQ) deployed across the dealer base; Maintains back-end administration of RQ POS software; Hired, trained, and created streamlined operational processes for three direct reports; Refined and documented HR and payroll processes including creation of an Employee Handbook; Execution of ongoing Payroll processing; Directs Accounting operations including preparing financial statements, calculating dealer commissions, enforcing collections protocols, and regulating cash flow; Oversees external marketing activities including online marketing initiatives and retail store branding; Collaborates with Sales Manager to create dealer incentive programs; Directs dealer communication flow including contract management, overseeing daily news bulletins, and delivering periodic training webinars; Oversees Inventory Control policies including delivering a plan to reduce shipping costs and inventory overhead by 40%

Bend, Oregon

SBOA Tenant Insurance (SBOATI), an affiliate of the Storage Business Owners Alliance (SBOA), and was created by Self Storage owners to create a tenant insurance program that has the highest revenue share in the industry, a zero deductible, and the broadest range of coverages.Developed strategic consultative sales and service plans in coordination with shareholders, owners and agency partners in the self storage industry and executed on those plans; Sales achievements included increasing Year over Year sales by 50%, hired new sales staff, demonstrated success in consultative selling by winning the sale of SBOATI’s largest 3rd party policy producing account ($237k annually); Marketing activities included creating a refreshed brand image, revamping marketing collateral and training materials and tracking the effectiveness, creating promotional strategies for self storage industry tradeshows including email and social media campaigns, training industry professionals on successful deployment of tenant insurance programs through on-site training, speaking engagements at industry conferences, and via webinars; Operational initiatives included improving and maintaining excellent client service relationships by refining the enrollment, training, and ongoing customer service processes, hiring and managing three direct reports and managing the custom built CRM software and all internal and outsourced agency projects

Developed solution-based content marketing for targeted vertical industries including self storage, multifamily, and senior living; Managed prospect-facing content delivery including White Papers, product sheets, optimized blog articles, and social media posts; Expanded the client-facing communications plan to include publishing e-Newsletters, Knowledge-Base articles and Best Practices guides; Assisted in NetSuite implementation; Created planning and promotional strategies for industry tradeshows; Educated industry professionals on internet marketing through speaking engagements at industry conferences, training seminars, and webinars

Managed 10 direct reports and was responsible for strategic corporate planning in a high-growth organization; Hired and trained five additional employees and restructured the department; Developed company-wide processes and facilitated inter-departmental communication amongst eight departments; Maintained strong client relationships and service delivery as proven by a 96% client retention rate; Developed client retention and upsell strategies; Won the sale of G5’s largest client ($375k annually) through superior service

Managed and analyzed online marketing performance for 60 client accounts; Supervised 5 direct reports; Hired and trained 5 new employees in an environment of explosive growth; Promoted strong client relationships through ongoing training and excellent customer service in a dynamic environment; Implemented and administered Salesforce.com for customer service and support

Facilitated on-site visits and training with current and prospective customers; Maintained relationships with Dealers and Installers to grow sales pipeline; Provided excellent customer service in high-growth business atmosphere; Planned and attended trade shows; Implemented and administered Salesforce.com and FileMaker for CRM and database applications